The Forgiving Organization: A Multilevel Model of Forgiveness at Work

Academy of Management Review - Tập 37 Số 4 - Trang 664-688 - 2012
Ryan Fehr1, Michele J. Gelfand2
1#N# 1University of Washington, Seattle
2#N#2University of Maryland, College Park

Tóm tắt

Từ khóa


Tài liệu tham khảo

Alvesson M, 2011, The handbook of organizational culture and climate, 11, 10.4135/9781483307961.n2

Ambrose M. L., 2007, Research in Multilevel Issues, 6, 397

Andersson L. M., 1999, Academy of Management Review, 24, 452, 10.5465/amr.1999.2202131

Andiappan M., 2011, Human Relations, 64, 359, 10.1177/0018726710384530

Aquino K., 2003, Journal of Management Inquiry, 12, 209, 10.1177/1056492603256337

Aquino K., 2009, Annual Review of Psychology, 60, 717, 10.1146/annurev.psych.60.110707.163703

Aquino K., 2001, Journal of Applied Psychology, 86, 52, 10.1037/0021-9010.86.1.52

Aquino K., 2006, Journal of Applied Psychology, 91, 653, 10.1037/0021-9010.91.3.653

Arendt H, 1958, The human condition, 233

Aristotle, 2000, Nicomachean ethics, 10.1017/CBO9780511802058

Balliet D., 2008, Individual Differences Research, 6, 269

Balliet D., 2011, Journal of Personality and Social Psychology, 101, 1090, 10.1037/a0024967

Barling J., 2009, Annual Review of Psychology, 60, 671, 10.1146/annurev.psych.60.110707.163629

Batson C. D., 1991, Psychological Inquiry, 2, 107, 10.1207/s15327965pli0202_1

Baumeister R. F., 1994, Psychological Bulletin, 115, 243, 10.1037/0033-2909.115.2.243

Berlinger N, 2003, The Hastings Center Report, 33, 28, 10.2307/3527823

Beus J. M., 2010, Journal of Applied Psychology, 95, 713, 10.1037/a0019164

Bordia P., 2008, Journal of Applied Psychology, 93, 1104, 10.1037/0021-9010.93.5.1104

Bradley B. H., 2012, Journal of Applied Psychology, 97, 151, 10.1037/a0024200

Braithwaite J, 1989, Crime, shame, and reintegration, 10.1017/CBO9780511804618

Bright D. S., 2011, Handbook of positive organizational scholarship, 244

Brodbeck F. C., 2004, Culture, leadership and organizations: The Globe study of 62 societies, 654

Brown M. E., 2005, Organizational Behavior and Human Decision Processes, 97, 117, 10.1016/j.obhdp.2005.03.002

Bruner J. S, 1957, Psychological Review, 64, 123, 10.1037/h0043805

Caldwell C., 2010, Journal of Business Ethics, 93, 91, 10.1007/s10551-009-0184-z

Cameron K, 2003, Positive organizational scholarship, 48

Cameron K, 2005, Positive leadership: Strategies for extraordinary performance

Chan D, 1998, Journal of Applied Psychology, 83, 234, 10.1037/0021-9010.83.2.234

Chatman J. A., 1994, Academy of Management Journal, 27, 522, 10.2307/256699

Chow I. H. S., 2009, International Journal of Human Resource Management, 20, 2292, 10.1080/09585190903239666

Cohrs J., 2005, Peace and Conflict: Journal of Peace Psychology, 11, 293, 10.1207/s15327949pac1103_5

Condon P., 2011, Journal of Experimental Social Psychology, 47, 698, 10.1016/j.jesp.2010.11.016

Contractor N., 2006, Academy of Management Review, 31, 681, 10.5465/amr.2006.21318925

Cox S. S, 2011, Academy of Management Annual Meeting Proceedings, 1

Coyle C. T., 1997, Journal of Consulting and Clinical Psychology, 65, 1042, 10.1037/0022-006X.65.6.1042

Dahlsgaard K., 2005, Review of General Psychology, 93, 203, 10.1037/1089-2680.9.3.203

Dane E, 2011, Journal of Management, 37, 997, 10.1177/0149206310367948

Davis M. H, 1983, Journal of Personality and Social Psychology, 44, 113, 10.1037/0022-3514.44.1.113

De Dreu C. K. W., 2008, The psychology of conflict and conflict management in organizations

De Hooge I. E., 2011, Journal of Personality and Social Psychology, 100, 462, 10.1037/a0021459

De Waal F. B. M., 2005, Handbook of forgiveness, 17

Dutton J. E., 2006, Administrative Science Quarterly, 51, 59, 10.2189/asqu.51.1.59

Edmondson A, 1999, Administrative Science Quarterly, 44, 350, 10.2307/2666999

Exline J. J., 2003, Personality and Social Psychology Review, 7, 337, 10.1207/S15327957PSPR0704_06

Fehr R., 2010, Psychological Bulletin, 136, 894, 10.1037/a0019993

Ferch S. R, 2004, Practicing servant leadership: Succeeding through trust, bravery, and forgiveness, 225

Fincham F. D, 2000, Personal Relationships, 7, 1, 10.1111/j.1475-6811.2000.tb00001.x

Fincham F. D., 2007, Journal of Positive Psychology, 2, 260, 10.1080/17439760701552360

Finkel E. J., 2001, Journal of Personality and Social Psychology, 81, 263, 10.1037/0022-3514.81.2.263

Fries M, 2009, Journal of Academic and Business Ethics, 2, 1

Gandhi M, 1993, An autobiography: The story of my experiments with truth

Gelfand M. J., 2006, Academy of Management Review, 31, 427, 10.5465/amr.2006.20208689

Giberson T. R., 2009, Journal of Business and Psychology, 24, 123, 10.1007/s10869-009-9109-1

Gilligan C, 1982, In a different voice

Goetz J. L., 2010, Psychological Bulletin, 136, 351, 10.1037/a0018807

Goffman E, 1967, Interaction ritual: Essays on face-to-face behavior

Gomez-Mejia L. R., 2011, Academy of Management Annals, 5, 653, 10.5465/19416520.2011.593320

Goodstein J., 2010, Journal of Organizational Behavior, 31, 624, 10.1002/job.632

Goodstein J., 2010, Business Ethics Quarterly, 20, 453, 10.5840/beq201020330

Grant A. M., 2008, Academy of Management Journal, 51, 898, 10.5465/amj.2008.34789652

Greenleaf R. K, 1977, Servant leadership: A journey into the nature of legitimate power and greatness

Griswold C. L, 2007, Forgiveness: A philosophical exploration, 10.1017/CBO9780511619168

Hartwell T. D., 1996, American Journal of Public Health, 86, 804, 10.2105/AJPH.86.6.804

Hess E. D., 2006, Leading with values: Positivity, virtue, and high performance, 10.1017/CBO9780511753770

Higgins E. T, 1996, Social psychology: Handbook of basic principles, 133

Hinds P. J., 2002, Distributed work, 10.7551/mitpress/2464.001.0001

Hubler T. M, 2005, Family Business Review, 18, 95, 10.1111/j.1741-6248.2005.00034.x

Izard C. E, 1977, Human emotions, 10.1007/978-1-4899-2209-0

Johns G, 2006, Academy of Management Review, 31, 386, 10.5465/amr.2006.20208687

Jones T. M., 2007, Academy of Management Review, 32, 137, 10.5465/amr.2007.23463924

Joseph D. L., 2010, Journal of Applied Psychology, 95, 54, 10.1037/a0017286

Kangas N. L., 2011, Mindfulness and acceptance in behavioral medicine: Current theory and practice, 303

Karremans J. C., 2005, Journal of Experimental Social Psychology, 41, 290, 10.1016/j.jesp.2004.06.005

Karremans J. C., 2008, European Review of Social Psychology, 19, 202, 10.1080/10463280802402609

Karremans J. C., 2005, Personality and Social Psychology Bulletin, 31, 1315, 10.1177/0146167205274892

Katz D., 1978, The social psychology of organizations

Kerns C. D, 2009, Leadership Review, 9, 80

Klein K. J., 2006, Administrative Science Quarterly, 51, 590, 10.2189/asqu.51.4.590

Klevnick L. 2008. An exploration of the relationship between mindfulness and forgiveness. Unpublished Doctoral Dissertation, University of Toronto.

Kozlowski S. W. J., 2000, Multilevel theory, research and methods in organizations, 3

Kraybill D. B., 2007, Amish grace: How forgiveness transcended tragedy

Lao Tzu, 1963, Tao te ching

Liden R. C., 2008, Leadership Quarterly, 19, 161, 10.1016/j.leaqua.2008.01.006

Lilius J. M., 2011, Human Relations, 64, 873, 10.1177/0018726710396250

Lilius J. M., 2008, Journal of Organizational Behavior, 29, 193, 10.1002/job.508

Lin N, 2001, Social capital: A theory of social structure and action, 10.1017/CBO9780511815447

MacDuffie J. P, 2007, Academy of Management Annals, 1, 549, 10.5465/078559817

McCullough M. E., 2000, Forgiveness: Theory, research, and practice, 1

McKee I. R., 2008, Social Justice Research, 21, 138, 10.1007/s11211-008-0066-z

Miller D., 1986, Management Science, 32, 1389, 10.1287/mnsc.32.11.1389

Mischel W, 1976, Interactional psychology and personality, 166

Mitchell R., 1997, Academy of Management Review, 22, 853, 10.5465/amr.1997.9711022105

Murphy J. G, 2005, Handbook of forgiveness, 33

Naumann S. E., 2000, Academy of Management Journal, 43, 881, 10.2307/1556416

Nishii L. H., 2008, Personnel Psychology, 61, 503, 10.1111/j.1744-6570.2008.00121.x

Okimoto T. G., 2009, Social Justice Research, 22, 156, 10.1007/s11211-009-0092-5

Okimoto T. G., 2012, European Journal of Personality, 26, 255, 10.1002/per.831

Olson-Buchanan J. B., 2009, Mistreatment in the workplace: Prevention and resolution for managers and organizations, 10.1002/9781444310818

Ostroff C., 2003, Handbook of psychology: I/O psychology, 12, 565, 10.1002/0471264385.wei1222

Parmar B. L., 2010, Academy of Management Annals, 4, 403, 10.1080/19416520.2010.495581

Peterson C., 2003, The VIA classification of strengths and virtues

Plato, 1968, Republic

Podsakoff N. P., 2009, Journal of Applied Psychology, 94, 122, 10.1037/a0013079

Proenca E. J., 2000, Health Services Research, 35, 1011

Pronk T. M., 2010, Journal of Personality and Social Psychology, 98, 119, 10.1037/a0017875

Reichers A. E., 1990, Organizational climate and culture, 1

Renzenbrink I, 2011, Illness, Crisis, and Loss, 19, 27, 10.2190/IL.19.1.c

Riggio R. E., 2010, Consulting Psychology Journal: Practice and Research, 62, 235, 10.1037/a0022286

Risen J. L., 2007, Journal of Personality and Social Psychology, 92, 418, 10.1037/0022-3514.92.3.418

Rothschild Z. K., 2009, Journal of Experimental Social Psychology, 45, 816, 10.1016/j.jesp.2009.05.016

Rusbult C. E., 2008, Social and Personality Psychology Compass, 2, 2049, 10.1111/j.1751-9004.2008.00147.x

Ryckman R. M., 2005, Journal of Applied Social Psychology, 35, 2421, 10.1111/j.1559-1816.2005.tb02109.x

Schein E. H, 2010, Organizational culture and leadership

Schneider B, 1975, Personnel Psychology, 28, 447, 10.1111/j.1744-6570.1975.tb01386.x

Schneider B., 2011, Handbook of organizational culture and climate, 2, 29, 10.4135/9781483307961.n3

Schneider B., 2002, Journal of Applied Psychology, 87, 220, 10.1037/0021-9010.87.2.220

Schneider B., 1998, Journal of Applied Psychology, 83, 150, 10.1037/0021-9010.83.2.150

Schwartz S. H, 1992, Advances in Experimental Social Psychology, 25, 1, 10.1016/S0065-2601(08)60281-6

Shapiro S. L., 2006, Journal of Clinical Psychology, 62, 373, 10.1002/jclp.20237

Shapiro S. L., 2008, Journal of Clinical Psychology, 64, 840, 10.1002/jclp.20491

Shook E. V, 1986, Ho'oponopono: Contemporary usage of a Hawaiian problem-solving process, 10.1515/9780824844714

Sonenshein S, 2007, Academy of Management Review, 32, 1022, 10.5465/AMR.2007.26585677

Spiller C., 2010, Journal of Business Ethics, 98, 153, 10.1007/s10551-010-0540-z

Stone M, 2002, Industrial and Commercial Training, 34, 278, 10.1108/00197850210447282

Strelan P., 2008, Journal of Experimental Social Psychology, 44, 1538, 10.1016/j.jesp.2008.07.014

Tangney J. P., 2004, Journal of Personality, 72, 271, 10.1111/j.0022-3506.2004.00263.x

Terzino K. A., 2009, Self and Identity, 8, 321, 10.1080/15298860802102273

Thibaut J. W., 1959, The social psychology of groups

Tripp T. M., 2009, Getting even: The truth about workplace revenge—and how to stop it

Ury W. L., 1988, Getting disputes resolved, 2

Vallacher R. R., 2010, American Psychologist, 65, 262, 10.1037/a0019290

Walumbwa F. O., 2010, Journal of Applied Psychology, 95, 517, 10.1037/a0018867

Weick K. E, 1995, Sensemaking in organizations

Wenzel M., 2008, Law and Human Behavior, 32, 375, 10.1007/s10979-007-9116-6

Wooten L. P., 2004, American Behavioral Scientist, 47, 848, 10.1177/0002764203260213

Worthington E. L., 2006, Forgiveness and reconciliation: Theory and application

Yovetich N. A., 1994, Journal of Experimental Social Psychology, 30, 138, 10.1006/jesp.1994.1007

Ysseldyk R., 2011, Canadian Journal of Behavioural Science/Revue Canadienne Des Sciences Du Comportement

Zohar D., 2004, Journal of Applied Psychology, 89, 322, 10.1037/0021-9010.89.2.322