Teams and Teamworking in Hotels
Tóm tắt
Từ khóa
Tài liệu tham khảo
Adair J., 1986, ‘Effective Teambuilding’
Adair J., 1988, ‘The Action-Centred Leader’
Agrell A., 1996, ‘Handbook of Work Group Psychology’, 317
Anderson N. R., 1994, ‘Team Climate Inventory Manual and User's Guide’
Anderson N. R., 1997, Journal of Organizational Behavior, 18, 1, 10.1002/(SICI)1099-1379(199701)18:1<1::AID-JOB834>3.0.CO;2-J
Barham K., 1988, ‘Management for the Future’
Belbin R. M., 1993, ‘Team Roles at Work’
Bonner K., 1959, ‘Group Dynamics: Principles and Applications’
Department of National Heritage, 1996, ‘Tourism: Competing with the Best 3: People Working in Tourism and Hospitality’
Douglas T., 1983, ‘Groups’
Forsyth D. R., 1983, ‘An Introduction to Group Dynamics’
Goffman E., 1959, ‘The Presentation of Self in Everyday Life’
Graham P., 1991, ‘Integrative Management: Creating Unity from Diversity’
Gullen H. V., 1983, ‘Management in the Hotel and Catering Industry’
International Labour Organization, 1997, ‘New Technologies and Working Conditions in the Hotel, Catering and Tourism Sector’
Ivancevich J. M., 1977, ‘Organizational Behavior and Performance’
Johns N., 1998, ‘Research Methods in Service Industry Management’
Johns N., 1991, ‘Strategic Hospitality Management: Theory and Practice for the 1990s’, 45
Johnson D. W., 1987, ‘Joining Together: Group Theory and Group Skills’, 3
Keiser J. R., 1989, ‘Principles and Practices of Management in the Hospitality Industry’, 2
Kinlaw D. C., 1992, ‘Continuous Improvement and Measurement for Total Quality: A Team-Based Approach’
Larson C. E., 1989, ‘Teamwork: What Must Go Right/What Can Go Wrong’
Lau B., 1988, Management Quarterly, 29, 12
Likert R., 1961, ‘New Patterns of Management’
Loftland J., 1971, ‘Analyzing Social Settings’
Mars G., 1984, ‘The World of Waiters’
Mayo E., 1933, ‘The Human Problems of an Industrial Civilization’
McGregor D., 1960, ‘The Human Side of Enterprise’
Newcomb T. M., 1943, ‘Personality and Social Change’
Nunally J. C., 1994, ‘Psychometric Theory,’, 3
Oxford University Press, 1979, ‘The Compact Edition of the Oxford English Dictionary’, 2
Oxford University Press (1988) ‘The Oxford Paperback Dictionary’, 3rd edn, Oxford University Press, 839.
Patton M. Q., 1990, ‘Qualitative Evaluation and Research Methods’, 2
Peterson D., 1991, ‘Teamwork: New Management Ideas for the Nineties’
Pickard J., 1993, Personnel Management, 26
Schein E., 1988, ‘Organizational Psychology’, 3
Schermerhorn J. R., 1994, ‘Managing Organizational Behavior’, 5
Schermerhorn J. R., 1995, ‘Basic Organizational Behavior’
Segal-Horn S., 1995, ‘Service Management: New Directions, New Perspectives’
Sherif M., 1956, ‘An Outline of Social Psychology’
Singleton R. A., Straits B. C., Straits M. M. (1993) ‘Approaches to Social Research’, Oxford University Press, Oxford, 316.
Spencer J., 1992, ‘Managing Your Team’
Stogdill R. M., 1959, ‘Individual Behavior and Group Achievement’
Stott K., 1995, ‘Teams: Teamwork and Teambuilding’
Syer J., 1986, ‘Team Spirit: The Elusive Experience’
Tajfel H., 1978, ‘Introducing Social Psychology’
Wood R. C., 1994, ‘Organizational Behaviour for Hospitality Management’
Wood S. J., 1989, ‘The Transformation of Work?’, 1
Woodcock M., 1989, ‘Team Development Manual’, 2
Wynn R., 1984, ‘Team Management: Leadership by Consensus’
Zeffane R., 1992, International Journal of Contemporary Hospitality Management, 13, 18
Zuber-Skerritt O., 1991, ‘Action Research for Business Development’