THE INSURANCE OMBUDSMAN BUREAU AND FINANCIAL SERVICES DISPUTES — AN OBITUARY?

Emerald - Tập 2 Số 3 - Trang 220-226 - 1994
NEILMUNRO1
1ASSISTANT TO THE INSURANCE OMBUDSMAN FROM 1992 WITH SPECIAL RESPONSIBILITY FOR HOME INCOME PLANS

Tóm tắt

This paper examines what the financial services industry expects from the Insurance Ombudsman Bureau. It measures the IOB's success in meeting these expectations against the yardsticks of public confidence and cost‐effectiveness. In the light of Lord Ackner's recently accepted recommendation that the IOB be replaced by a new Ombudsman scheme, this paper concludes that the IOB has failed' the industry by asserting the functions for which it was originally created.

Từ khóa


Tài liệu tham khảo

1986, 2 para. 6(2) Financial Services Act

Ackner Lord, 1993, Report on a Unified Complaints Procedure

Annual Report The Insurance, Case Review, 199

1993, Annual Report 1992

Supra n. 4, atp.46; for the IOB position see supra n. 12.

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Emerald

Tập 2 Số 3

220-226

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