State-of-the-art in product-service systems

Tim Baines1, Howard Lightfoot1, Steve Evans1, Andy Neely1, Richard Greenough1, Joe Peppard1, Rajkumar Roy1, Essam Shehab1, Ashley Braganza1, Ashutosh Tiwari1, Jeffrey R. Alcock1, Jonathan Angus1, Marko Bastl1, Alan Cousens1, P.E. Irving1, Mark Johnson1, Jennifer Kingston1, Helen Lockett1, Veronica Martinez1, P Michele1, David Tranfield1, I. Walton1, Hugh Wilson1
1Innovative Manufacturing Research Centre, Cranfield University, Cranfield, UK

Tóm tắt

A Product-Service System (PSS) is an integrated combination of products and services. This Western concept embraces a service-led competitive strategy, environmental sustainability, and the basis to differentiate from competitors who simply offer lower priced products. This paper aims to report the state-of-the-art of PSS research by presenting a clinical review of literature currently available on this topic. The literature is classified and the major outcomes of each study are addressed and analysed. On this basis, this paper defines the PSS concept, reports on its origin and features, gives examples of applications along with potential benefits and barriers to adoption, summarizes available tools and methodologies, and identifies future research challenges.

Từ khóa


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