Significant developments and emerging issues in human resource management

Adams, 2002, Evaluating the return from management development programmes, International Journal of Contemporary Hospitality Management, 14, 14, 10.1108/09596110210415079 Arrowsmith, 2003, The impact of the National Minimum Wage in small firms, British Journal of Industrial Relations, 41, 435, 10.1111/1467-8543.00281 Chait, 2000, Measuring service orientation with biodata, Journal of Managerial Issues, 12, 109 Doran, 2003, The relationships between corporate culture and performance in Bahrain hotels, International Journal of Hospitality and Tourism Administration, 4, 65, 10.1300/J149v04n03_04 Gilman, 2002, Pay determination in small firms in the UK, Industrial Relations Journal, 33, 52, 10.1111/1468-2338.00219 Hancer, 2003, Psychological empowerment of non-supervisory employees working in full-service restaurants, International Journal of Hospitality Management, 22, 3, 10.1016/S0278-4319(02)00032-4 Harris, 2003, Training issues, International Journal of Hospitality and Tourism Administration, 4, 51, 10.1300/J149v04n01_03 Haynes, 2000, Human resources, service quality and performance, International Journal of Contemporary Hospitality Management, 12, 240, 10.1108/09596110010330813 Hoque, 1999, New approaches to HRM in the UK hotel industry, Human Resource Management Journal, 9, 64, 10.1111/j.1748-8583.1999.tb00197.x Hoque, 1999, Human resource management and performance in the UK hotel industry, British Journal of Industrial Relations, 37, 419, 10.1111/1467-8543.00135 Jung Kim, 2003, Service orientation for contact employees in Korean casual-dining restaurants, International Journal of Hospitality Management, 22, 67, 10.1016/S0278-4319(02)00073-7 Korczynski, 2002 Lucas, 2002, Fragments of HRM in hospitality?, International Journal of Contemporary Hospitality Management, 14, 207, 10.1108/09596110210433727 Lucas, 2004 McGunnigle, 2000, HRM in UK hotels, Employee Relations, 22, 403, 10.1108/01425450010340380 Ogbonna, 2002, Managing organisational culture, Human Resource Management Journal, 12, 33, 10.1111/j.1748-8583.2002.tb00056.x Ogbonna, 2002, Institutionalization of tipping as a source of managerial control, British Journal of Industrial Relations, 40, 725, 10.1111/1467-8543.00254 Pennington-Gray, 2002, Examining the influences of senior discount usage in the hospitality industry, International Journal of Hospitality and Tourism Administration, 3, 77, 10.1300/J149v03n04_06 Pratten, 2003, The training and retention chefs, International Journal of Contemporary Hospitality Management, 15, 237, 10.1108/09596110310475702 Price, 1994, Poor personnel practice in the hotel and catering industry, Human Resource Management Journal, 4, 44, 10.1111/j.1748-8583.1994.tb00351.x Royle, 2002, Just vote no! Union-busting in the European fast-food industry, Industrial Relations Journal, 33, 262, 10.1111/1468-2338.00234 Royle, 2002, Multinational corporations, employers’ associations and trade union exclusion strategies in the German fast-food industry, Employee Relations, 24, 437, 10.1108/01425450210435563 Schaubroeck, 2000, Antecedents of workplace emotional labour dimensions and moderators of their effects on physical symptoms, Journal of Organisational Behaviour, 21, 163, 10.1002/(SICI)1099-1379(200003)21:2<163::AID-JOB37>3.0.CO;2-L Whitehouse, 2003, Gender and pay equity, Asia Pacific Journal of Human Resources, 41, 116, 10.1177/1038411103041001028 Worsfold, 1999, HRM, performance, commitment and service quality in the hotel industry, International Journal of Contemporary Hospitality Management, 11, 340, 10.1108/09596119910293240