Shackled to the Status Quo: The Inhibiting Effects of Incumbent System Habit, Switching Costs, and Inertia on New System Acceptance

MIS Quarterly: Management Information Systems - Tập 36 Số 1 - Trang 21 - 2012
Greta L. Polites1, Elena Karahanna2
1School of Management, Bucknell University, Lewisburg, PA#TAB#
2Management Information Systems Department, Terry College of Business, University of Georgia, Athens, GA#TAB#

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