Securing customer satisfaction through component service specifications

Journal of Purchasing and Supply Management - Tập 14 Số 4 - Trang 241-252 - 2008
Henk‐Jan van Mossel1, Wendy van der Valk2
1OTB Research Institute for Housing, Urban and Mobility Studies, Delft University of Technology, Jaffalaan 9, 2628 BX Delft, The Netherlands
2Department of Organisation Science and Marketing, Eindhoven University of Technology, P.O. Box 513, 5600 MB Eindhoven, The Netherlands

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