Risk allocation in service triads – The case of Dutch and Finnish home care procurement

Journal of Purchasing and Supply Management - Tập 26 - Trang 100647 - 2020
Niels Uenk1, Suvituulia Taponen2
1Utrecht University, Faculty REBO, Newtonlaan 201, 3584, BH Utrecht, the Netherlands
2Aalto University School of Business, Department of Information and Service Management, P.O. Box 21210, 00076, Aalto, Finland

Tài liệu tham khảo

Axelsson, 2002 Broekhuis, 2018, Purchasing in service triads: the influence of contracting on contract management, Int. J. Oper. Prod. Manag., 38, 1188, 10.1108/IJOPM-12-2015-0754 Brown, 2006, Contracting for management: assessing management capacity under alternative service delivery arrangements, J. Pol. Anal. Manag., 25, 323, 10.1002/pam.20175 De Vries, 2014, When do they care to share? How manufacturers make contracted service partners share knowledge, Ind. Market. Manag., 43, 1225, 10.1016/j.indmarman.2014.06.015 Eijkel, 2017 Esping-Andersen, 1990 Farrar, 2007 Ferragina, 2011, Welfare regime debate: past, present, futures?, Pol. Polit., 39, 583, 10.1332/030557311X603592 Finne, 2015, Striving for network power: the perspective of solution integrators and suppliers, J. Purch. Supply Manag., 21, 9, 10.1016/j.pursup.2014.08.001 Hanski, 2016, Three perspectives to support public decision-making and procurement of care services and technologies: learning from Finnish case studies, Home Health Care Manag. Pract., 27, 238, 10.1177/1084822315580548 Hartmann, 2014, Opportunism risk in service triads – a social capital perspective, Int. J. Phys. Distrib. Logist. Manag., 44, 242, 10.1108/IJPDLM-08-2012-0249 Hartmann, 2015, Interconnectedness of actor bonds in service triads - a social capital perspective, Ind. Market. Manag., 44, 154, 10.1016/j.indmarman.2014.10.012 Karatzas, 2016, Relationship determinants of performance in service triads: a configurational approach, J. Supply Chain Manag., 52, 28, 10.1111/jscm.12109 Kim, 2012, The importance of contract design, Publ. Adm. Rev., 72, 687, 10.1111/j.1540-6210.2012.02537.x Kirkpatrick, 2001, ‘Out of sight, out of mind’: assessing the impact of markets for children's residential care, Publ. Adm., 79, 49, 10.1111/1467-9299.00245 Knight, 2007 Kuntaliitto Lamothe, 2015, How competitive is “competitive” procurement in the social services?, Am. Rev. Publ. Adm., 45, 584, 10.1177/0275074013520563 Li, 2009, Triads in services outsourcing: bridge, bridge decay and bridge transfer, J. Supply Chain Manag., 45, 27, 10.1111/j.1745-493X.2009.03169.x McNally, 2004, Firm and individual choice drivers in make-or-buy decisions: a diminishing role for transaction cost economics?, J. Supply Chain Manag., 40, 4, 10.1111/j.1745-493X.2004.tb00252.x Miller, 2009, From volume to value: better ways to pay for health care, Health Aff., 28, 1418, 10.1377/hlthaff.28.5.1418 Modi, 2015, Shareholder value implications of service failures in triads: the case of customer information security breaches, J. Oper. Manag., 35, 21, 10.1016/j.jom.2014.10.003 Mols, 2010, How does concurrent sourcing affect performance?, J. Bus. Ind. Market., 24, 525, 10.1108/08858621011077754 Nätti, 2014, The intermediator role in value co-creation within a triadic business service relationship, Ind. Market. Manag., 43, 977, 10.1016/j.indmarman.2014.05.010 Nordigården, 2014, Outsourcing decisions - the case of parallel production, Int. J. Oper. Prod. Manag., 34, 974, 10.1108/IJOPM-06-2012-0230 OECD, 2017 OECD, 2017 Pemer, 2014, The cultural embeddedness of professional service purchasing-A comparative study of German and Swedish companies, J. Purch. Supply Manag., 20, 273, 10.1016/j.pursup.2014.05.002 Peng, 2010, Managing triads in a military avionics service maintenance network in Taiwan, Int. J. Oper. Prod. Manag., 30, 398, 10.1108/01443571011029985 Porter, 2016, How to pay for health care, Harv. Bus. Rev., 1 Puranam, 2013, How much to make and how much to buy? An analysis of optimal plural sourcing strategies, Strat. Manag. J., 34, 1145, 10.1002/smj.2063 Puthenparambil, 2017, Users of home-care services in a Nordic welfare state under marketisation: the rich, the poor and the sick, Health Soc. Care Community, 25, 54, 10.1111/hsc.12245 Rodrigues, 2015, Choice, competition and care - developments in English social care and the impacts on providers and older users of home care services, Soc. Pol. Adm., 49, 649, 10.1111/spol.12099 Rossetti, 2008, Supply management under high goal incongruence: an empirical examination of disintermediation in the aerospace supply chain, Decis. Sci. J., 39, 507, 10.1111/j.1540-5915.2008.00201.x Rouillard, 2004, Managing Risk: a new approach to government intervention, Publ. Manag. Rev., 6, 95, 10.1080/14719030410001675759 Rutte, 2012 Schoenherr, 2008, Assessing supply chain risks with the analytic hierarchy process: providing decision support for the offshoring decision by a US manufacturing company, J. Purch. Supply Manag., 14, 100, 10.1016/j.pursup.2008.01.008 Sengupta, 2018, A client-centric risk-based taxonomy of service triads, Serv. Ind. J., e-pub ahead of print, 1, 10.1080/02642069.2018.1504923 Stolt, 2009, Mechanisms behind privatization: a case study of private growth in Swedish elderly care, Soc. Sci. Med., 68, 903, 10.1016/j.socscimed.2008.12.011 Taponen, 2017, Identifying and mitigating risks of outsourcing a public health service function, 269 Tate, 2010, An Agency Theory perspective on the purchase of marketing services, Ind. Market. Manag., 39, 806, 10.1016/j.indmarman.2009.08.005 Tate, 2008, Managing the performance of outsourced customer contact centers, J. Purch. Supply Manag., 14, 160, 10.1016/j.pursup.2008.04.002 Theobald, 2018, Elderly care in changing societies: concurrences in divergent care regimes – a comparison of Germany, Sweden and Italy, Curr. Sociol., 66, 629, 10.1177/0011392118765232 THL Tilastokeskus, 2017 Tilastokeskus, 2017 Tummala, 2011, Assessing and managing risks using the supply chain risk management process (SCRMP), Supply Chain Manag., 16, 474, 10.1108/13598541111171165 Uenk, 2018, Supplier opportunism in social care services - a service triad perspective on different payment structures, 45 Uenk, 2018, Managing challenges in social care service triads - exploring public procurement practices of Dutch municipalities, J. Purch. Supply Manag., 25, 5, 10.1016/j.pursup.2018.08.001 Uyarra, 2010, Understanding the innovation impacts of public procurement, Eur. Plann. Stud., 18, 123, 10.1080/09654310903343567 Van Der Valk, 2011, Monitoring in service triads consisting of buyers, subcontractors and end customers, J. Purch. Supply Manag., 17, 198, 10.1016/j.pursup.2011.05.002 Van Iwaarden, 2013, Controlling outsourced service delivery: managing service quality in business service triads, Total Qual. Manag. Bus. Excel., 24, 1046, 10.1080/14783363.2013.776766 Veronmaksajat, 2020 Walker, 2006, Outsourced services and “imbalanced” supply markets, Eur. Manag. J., 24, 95, 10.1016/j.emj.2005.12.011 Wuyts, 2015, Outsourcing customer support: the role of provider customer focus, J. Oper. Manag., 35, 40, 10.1016/j.jom.2014.10.004 Wynstra, 2015, Service triads: a research agenda for buyer-supplier-customer triads in business services, J. Oper. Manag., 35, 1, 10.1016/j.jom.2014.10.002 Zhang, 2015, An agency perspective on service triads: linking operational and financial performance, J. Oper. Manag., 35, 56, 10.1016/j.jom.2014.10.005