Risk allocation in service triads – The case of Dutch and Finnish home care procurement
Tài liệu tham khảo
Axelsson, 2002
Broekhuis, 2018, Purchasing in service triads: the influence of contracting on contract management, Int. J. Oper. Prod. Manag., 38, 1188, 10.1108/IJOPM-12-2015-0754
Brown, 2006, Contracting for management: assessing management capacity under alternative service delivery arrangements, J. Pol. Anal. Manag., 25, 323, 10.1002/pam.20175
De Vries, 2014, When do they care to share? How manufacturers make contracted service partners share knowledge, Ind. Market. Manag., 43, 1225, 10.1016/j.indmarman.2014.06.015
Eijkel, 2017
Esping-Andersen, 1990
Farrar, 2007
Ferragina, 2011, Welfare regime debate: past, present, futures?, Pol. Polit., 39, 583, 10.1332/030557311X603592
Finne, 2015, Striving for network power: the perspective of solution integrators and suppliers, J. Purch. Supply Manag., 21, 9, 10.1016/j.pursup.2014.08.001
Hanski, 2016, Three perspectives to support public decision-making and procurement of care services and technologies: learning from Finnish case studies, Home Health Care Manag. Pract., 27, 238, 10.1177/1084822315580548
Hartmann, 2014, Opportunism risk in service triads – a social capital perspective, Int. J. Phys. Distrib. Logist. Manag., 44, 242, 10.1108/IJPDLM-08-2012-0249
Hartmann, 2015, Interconnectedness of actor bonds in service triads - a social capital perspective, Ind. Market. Manag., 44, 154, 10.1016/j.indmarman.2014.10.012
Karatzas, 2016, Relationship determinants of performance in service triads: a configurational approach, J. Supply Chain Manag., 52, 28, 10.1111/jscm.12109
Kim, 2012, The importance of contract design, Publ. Adm. Rev., 72, 687, 10.1111/j.1540-6210.2012.02537.x
Kirkpatrick, 2001, ‘Out of sight, out of mind’: assessing the impact of markets for children's residential care, Publ. Adm., 79, 49, 10.1111/1467-9299.00245
Knight, 2007
Kuntaliitto
Lamothe, 2015, How competitive is “competitive” procurement in the social services?, Am. Rev. Publ. Adm., 45, 584, 10.1177/0275074013520563
Li, 2009, Triads in services outsourcing: bridge, bridge decay and bridge transfer, J. Supply Chain Manag., 45, 27, 10.1111/j.1745-493X.2009.03169.x
McNally, 2004, Firm and individual choice drivers in make-or-buy decisions: a diminishing role for transaction cost economics?, J. Supply Chain Manag., 40, 4, 10.1111/j.1745-493X.2004.tb00252.x
Miller, 2009, From volume to value: better ways to pay for health care, Health Aff., 28, 1418, 10.1377/hlthaff.28.5.1418
Modi, 2015, Shareholder value implications of service failures in triads: the case of customer information security breaches, J. Oper. Manag., 35, 21, 10.1016/j.jom.2014.10.003
Mols, 2010, How does concurrent sourcing affect performance?, J. Bus. Ind. Market., 24, 525, 10.1108/08858621011077754
Nätti, 2014, The intermediator role in value co-creation within a triadic business service relationship, Ind. Market. Manag., 43, 977, 10.1016/j.indmarman.2014.05.010
Nordigården, 2014, Outsourcing decisions - the case of parallel production, Int. J. Oper. Prod. Manag., 34, 974, 10.1108/IJOPM-06-2012-0230
OECD, 2017
OECD, 2017
Pemer, 2014, The cultural embeddedness of professional service purchasing-A comparative study of German and Swedish companies, J. Purch. Supply Manag., 20, 273, 10.1016/j.pursup.2014.05.002
Peng, 2010, Managing triads in a military avionics service maintenance network in Taiwan, Int. J. Oper. Prod. Manag., 30, 398, 10.1108/01443571011029985
Porter, 2016, How to pay for health care, Harv. Bus. Rev., 1
Puranam, 2013, How much to make and how much to buy? An analysis of optimal plural sourcing strategies, Strat. Manag. J., 34, 1145, 10.1002/smj.2063
Puthenparambil, 2017, Users of home-care services in a Nordic welfare state under marketisation: the rich, the poor and the sick, Health Soc. Care Community, 25, 54, 10.1111/hsc.12245
Rodrigues, 2015, Choice, competition and care - developments in English social care and the impacts on providers and older users of home care services, Soc. Pol. Adm., 49, 649, 10.1111/spol.12099
Rossetti, 2008, Supply management under high goal incongruence: an empirical examination of disintermediation in the aerospace supply chain, Decis. Sci. J., 39, 507, 10.1111/j.1540-5915.2008.00201.x
Rouillard, 2004, Managing Risk: a new approach to government intervention, Publ. Manag. Rev., 6, 95, 10.1080/14719030410001675759
Rutte, 2012
Schoenherr, 2008, Assessing supply chain risks with the analytic hierarchy process: providing decision support for the offshoring decision by a US manufacturing company, J. Purch. Supply Manag., 14, 100, 10.1016/j.pursup.2008.01.008
Sengupta, 2018, A client-centric risk-based taxonomy of service triads, Serv. Ind. J., e-pub ahead of print, 1, 10.1080/02642069.2018.1504923
Stolt, 2009, Mechanisms behind privatization: a case study of private growth in Swedish elderly care, Soc. Sci. Med., 68, 903, 10.1016/j.socscimed.2008.12.011
Taponen, 2017, Identifying and mitigating risks of outsourcing a public health service function, 269
Tate, 2010, An Agency Theory perspective on the purchase of marketing services, Ind. Market. Manag., 39, 806, 10.1016/j.indmarman.2009.08.005
Tate, 2008, Managing the performance of outsourced customer contact centers, J. Purch. Supply Manag., 14, 160, 10.1016/j.pursup.2008.04.002
Theobald, 2018, Elderly care in changing societies: concurrences in divergent care regimes – a comparison of Germany, Sweden and Italy, Curr. Sociol., 66, 629, 10.1177/0011392118765232
THL
Tilastokeskus, 2017
Tilastokeskus, 2017
Tummala, 2011, Assessing and managing risks using the supply chain risk management process (SCRMP), Supply Chain Manag., 16, 474, 10.1108/13598541111171165
Uenk, 2018, Supplier opportunism in social care services - a service triad perspective on different payment structures, 45
Uenk, 2018, Managing challenges in social care service triads - exploring public procurement practices of Dutch municipalities, J. Purch. Supply Manag., 25, 5, 10.1016/j.pursup.2018.08.001
Uyarra, 2010, Understanding the innovation impacts of public procurement, Eur. Plann. Stud., 18, 123, 10.1080/09654310903343567
Van Der Valk, 2011, Monitoring in service triads consisting of buyers, subcontractors and end customers, J. Purch. Supply Manag., 17, 198, 10.1016/j.pursup.2011.05.002
Van Iwaarden, 2013, Controlling outsourced service delivery: managing service quality in business service triads, Total Qual. Manag. Bus. Excel., 24, 1046, 10.1080/14783363.2013.776766
Veronmaksajat, 2020
Walker, 2006, Outsourced services and “imbalanced” supply markets, Eur. Manag. J., 24, 95, 10.1016/j.emj.2005.12.011
Wuyts, 2015, Outsourcing customer support: the role of provider customer focus, J. Oper. Manag., 35, 40, 10.1016/j.jom.2014.10.004
Wynstra, 2015, Service triads: a research agenda for buyer-supplier-customer triads in business services, J. Oper. Manag., 35, 1, 10.1016/j.jom.2014.10.002
Zhang, 2015, An agency perspective on service triads: linking operational and financial performance, J. Oper. Manag., 35, 56, 10.1016/j.jom.2014.10.005
