Reducing patient wait times and improving resource utilization at British Columbia Cancer Agency’s ambulatory care unit through simulation

Jacobson SH, Hall SN, Swisher JR (2006) Discrete-event simulation of health care systems. In: Hall R (ed) Patient flow: reducing delay in healthcare delivery. Springer, New York, pp 210–252

Vos L, Groothuis SG, van Merode G (2007) Evaluating hospital design from an operations management perspective. Health Care Manag Sci 10:357–364, doi: 10.1007/s1072900790347

VanBerkel P, Blake JT (2007) A comprehensive simulation for wait time reduction and capacity planning applied in general surgery. Health Care Manag Sci 10:373–385, doi: 10.1007/s1072900790356

Comas M, Castells X, Hoffmeister L et al (2008) Discrete-event simulation applied to analysis of waiting lists. Evaluation of a prioritization system for cataract surgery. Value Health 11(7):1203–1213

Chan S-YE, Ohlman J, Dunbar S et al (2002) Operations research methods applied to workflow in a medical records department. Health Care Manag Sci 5:191–199

Bailey NT (1952) A study of queues and appointment systems in hospital outpatient departments with special reference to waiting times. J R Stat Soc 14:185–199

Cayirli T, Veral E (2003) Outpatient-scheduling in health care: a review of the literature. Prod Oper Manag 12:519–549, doi: 10.1007/s1072900662795

Liu L, Liu X (1998) Block appointment systems for outpatient clinics with multiple doctors. J Opl Res Soc 49:1254–1259

Liu L, Liu X (1998) Dynamic and static job allocation for multi-server systems. IIE Transactions 30:845–854

Sepúlveda J, Thompson W, Baesler F, Alvarez M, Cahoon L (1999) The use of simulation for process improvement in a cancer treatment center. In: Farrington PA, Nembhard HB, Sturrock DT, Evans GW (eds) Proceedings of the 1999 winter simulation conference. IEEE Computer Society, Arlington, VA, pp 1541–1548

Baesler F, Sepúlveda J (2001) Multi-objective simulation optimization for a cancer treatment center. In: Peters BA, Smith JS, Medeiros DJ, Rohrer MW (eds) Proceedings of the 2001 winter simulation conference. Institute of Electrical and Electronics Engineers, Arlington, VA, pp 1411–1405

Matta ME, Patterson SS (2007) Evaluating multiple performance measures across several dimensions at a multi-facility outpatient center. Health Care Manag Sci 10:173–194, doi: 10.1007/s1072900790102

Carter M, Blake J (2004) Using simulation in an acute-care hospital: easier said than done. In: Brandeau M, Sainfort F, Pierskala W (eds) Operations research and health care. A handbook of methods and applications. Kluwer Academic, Boston, pp 192–215

White KP Jr (2005) A survey of data resources for simulating patient flows in healthcare delivery systems. In: Kuhl ME, Steiger NM, Armstrong FB, Joines JA (eds) Proceedings of the 2005 Winter Simulation Conference. WSC, Orlando, FL, pp 926–935

Isken MW, Sugumaran V, Ward TJ, Minds D, Ferris W (2005) Collection and preparation of sensor network data to support modeling and analysis of outpatient clinics. Health Care Manag Sci 8:87–99

Takakuwa S, Katagiri D (2007) Modeling of patient flows in a large-scale outpatient hospital ward by making use of electronic medical records. In: Henderson SG, Biller B, Hsieh M-H, Shortle J, Tew JD, Barton RR (eds) Proceedings of the 2007 winter simulation conference. WSC, Washington, DC, pp 1523–1531

Kelton WD, Sadowski RP, Sturrock DT (2007) Simulation with arena, 4th edn. McGraw-Hill, New York

Cayirli T, Veral E, Rosen H (2006) Designing appointment scheduling systems for ambulatory care services. Health Care Manag Sci 9:47–58, doi: 10.1007/s1072900662795

Swartzman G (1970) The patient arrival process in hospitals: statistical analysis. Health Serv Res 5:320–329

Babes M, Sarma GV (1991) Out-patient queues at the Ibn-Rochd Health Center. J Opl Res Soc 42:845–855

Yang KK, Lau ML, Quek SA (1998) A new appointment rule for a single-server, multiple-customer service system. Nav Res Logist 45:313–326

Weng ML, Houshmand AA (1999) Healthcare simulation: a case study at a local clinic. In: Farrington PA, Nembhard HB, Sturrock DT, Evans GW (eds) Proceedings of the 1999 winter simulation conference. IEEE, Piscataway, pp 1577–1584

Klassen KJ, Rohleder TR (1996) Scheduling outpatient appointments in a dynamic environment. J Oper Manag 14(2):83–101

Hillier FS, Lieberman GJ (2001) Introduction to operations research. McGraw-Hill, New York

Wullink G, Van Houdenhoven M, Hans EW et al (2007) Closing emergency operating rooms improves efficiency. J Med Syst 31:543–546

Saponas TS, Lester J, Hartung C, Kohno T (2006) Devices that tell on you: the Nike+iPod sport kit. Technical report, Department of Computer Science and Engineering, University of Washington

Wicks AM, Visich JK, Li S (2006) Radio frequency identification applications in hospital environments. Hosp Top 84:3–8