REFERENCE: ANALYSIS, MANAGEMENT AND TRAINING

Littleton Colo, 1977, Libraries Unlimited

Raganathan S. R., Referenceservice and bibliography, 1

Madras, 1940, Madras Library Association, 152

Kroeger A. B., 1902, Guide to the study and use of reference books

Minto John, 1929, Referencesooks: a classified and annotated guide

Strong G. E, 1980, RQ, 19, 367

Morgan Linda, RQ 19

Cole D. E., 1946, Some characteristics of reference work, 10.5860/crl_07_01_45

1947, Journal of documentation 14 (December 1958) 197-207. An urban public library survey indicated 6.8% of Main Library inquiries as being only partially or otherwise not satisfactorily answered. Conat

O f six remaining categories, including Yes/no questions, none accounted for more than 3% each

Association, 1969, ALA, 8

Davinson Donald, 1980, Referenceservice

A. Introduction to reference work, volume2. 3rd edition.N.Y.: McGraw-Hill, 1978, pp.257-258.

Childers Thomas, 1980, LJ, 105, 924

Indeed, as Davinson points out, it is likely that many of what are in any dispassionate analysis failures in inquiry work will be logged in official records as inquiries "satisfactorily

it was "in a preface to Arnold

fictitious events are pursued seriously

But the internal structure of libraries has changed since Wyer

R a n d Corporation reports (b), 1930, J. I. Referencesork. Chicago: ALA, 130

eg the Espasa encyclopaedia

Blood R. W, 1977, JAL, 3, 68

1913, said by D. E. Cole to have been found first in the professional literature

Lamb, 1970, City Librarian of Sheffield, 1927, 79

Use of subscription agents

1981, Recruitment interviewing