Quality initiatives in an Indian software organization: a case study

Emerald - Tập 49 Số 7 - Trang 285-293 - 2000
AyoobAhmed Wali1, A.D.Gupta2, S.G.Deshmukh3
1Ayoob Ahmed Wali, is based at the Mechanical Engineering Department, Indian Institute of Technology Delhi, Hauz Khas, New Delhi, India.
2A.D. Gupta is based at the Mechanical Engineering Department, Indian Institute of Technology Delhi, Hauz Khas, New Delhi, India.
3S.G. Deshmukh is based at the Mechanical Engineering Department, Indian Institute of Technology Delhi, Hauz Khas, New Delhi, India.

Tóm tắt

In the present economic context of liberalization and globalization, Indian organizations face many challenges. Customer focus is essential as is a corresponding emphasis on the quality of products, systems, and procedures. The Indian software industry has been recognized globally for its competitiveness built upon quality attributes such as timeliness and reliability of delivery. This paper is based on a case study carried out in one of the leading software organizations in India involved in developing a range of application software for banks, insurance companies, and financial houses. The case study work involved a survey identifying the critical success factors for TQM, and identifying how the company adopts various principles and techniques of quality management. The paper uses this case study to suggest a model for TQM implementation.

Từ khóa


Tài liệu tham khảo

CII‐EXIM Award for Business Excellence (1999), Application Brochure and Guidelines for Companies.

Gold Peacock Award Guidelines (1991), Institute of Directors, Delhi, India.

Ramakrishna Bajaj National Quality Award Guidelines (1995), Indian Merchants Chamber (IMC), Mumbai, India,

Rook, P. (1986), “Controlling software projects”, Software Engineering Journal, Vol. 3 No. 10, pp. 108‐17.

Wiele, Tor van der, Barrie, D., and Roger, W. (1995), “Surveying quality success – self‐assessment”, The Magazine of Continuous Quality Improvement, July, pp. 21‐4.

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Emerald

Tập 49 Số 7

285-293

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