Quality assessment of airline baggage handling systems using SERVQUAL and BWM

Tourism Management - Tập 66 - Trang 85-93 - 2018
Jafar Rezaei1, Oshan Kothadiya1, Lóránt Tavasszy1, Maarten Kroesen1
1Faculty of Technology, Policy and Management, Delft University of Technology, 2628 BX Delft, The Netherlands

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