Quality Improvement in Primary Care and the Importance of Patient Perceptions

Journal of Ambulatory Care Management - Tập 24 Số 2 - Trang 30-46 - 2001
Maxwell Drain1,2
1Research Product Manager, Accreditation Initiatives, Press, Ganey Associates, Inc., South Bend, Indiana
2The author would like to thank Dennis O. Kaldenberg for his comments on an early draft of this article. Portions of this research were presented at the 16th Annual Meeting of the Association for Health Services Research, June 1999, Chicago, IL.

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