Product services for a resource-efficient and circular economy – a review

Journal of Cleaner Production - Tập 97 - Trang 76-91 - 2015
Arnold Tukker1,2,3
1Institute of Environmental Sciences, Leiden University, Leiden, The Netherlands
2Netherlands Organisation for Applied Scientific Research (TNO), Delft, The Netherlands
3Norwegian University of Science and Technology, Industrial Ecology Program, Trondheim, Norway

Tóm tắt

Từ khóa


Tài liệu tham khảo

Agrawal, 2012, Is leasing greener than selling?, Manag. Sci., 58, 523, 10.1287/mnsc.1110.1428

Akasaka, 2012, Development of a knowledge-based design support system for product-service systems, Comput. Ind., 63, 309, 10.1016/j.compind.2012.02.009

Alix, 2010, A framework for product-service design for manufacturing firms, 644

Alix, 2012, Product-service systems scenarios simulation based on G-DEVS/HLA: generalized discrete event specification/high level architecture, Comput. Ind., 63, 370, 10.1016/j.compind.2012.02.011

Aras, 2011, Optimal inventory and pricing policies for remanufacturable leased products, Int. J. Prod. Econ., 133, 262, 10.1016/j.ijpe.2010.01.024

Aurich, 2006, Life cycle oriented design of technical product-service systems, J. Clean. Prod., 14, 1480, 10.1016/j.jclepro.2006.01.019

Aurich, 2006, Modular Design of Technical Product-service Systems, 303

Aurich, 2010, How to design and offer services successfully, CIRP J. Manuf. Sci. Technol., 2, 136, 10.1016/j.cirpj.2010.03.002

Baines, 2009, Towards an operations strategy for product-centric servitization, Int. J. Operat. Prod. Manag., 29, 494, 10.1108/01443570910953603

Baines, 2011, Servitization within manufacturing. Exploring the provision of advanced services and their impact on vertical integration, J. Manuf. Technol. Manag., 22, 947, 10.1108/17410381111160988

Baines, 2009, The servitization of manufacturing: a review of literature and reflection on future challenges, J. Manuf. Technol. Manag., 20, 547, 10.1108/17410380910960984

Baines, 2007, State-of-the-art in product-service systems, Proc. Inst. Mech. Eng. J. Eng. Manuf., 221, 1543, 10.1243/09544054JEM858

Bankole, 2012, Product-service system affordability in defence and aerospace industries: state-of-the-art and current industrial practice, Int. J. Comput. Integr. Manuf., 25, 398, 10.1080/0951192X.2011.576271

Basole, 2008, Complexity of service value networks: conceptualization and empirical investigation, IBM Syst. J., 47, 53, 10.1147/sj.471.0053

Behrend, 2003

Berkovich, 2011, Requirements engineering for product service systems: a state of the art analysis, Bus. Inf. Syst. Eng., 3, 369, 10.1007/s12599-011-0192-2

Bertoni, 2010, Coping with the knowledge sharing barriers in product service systems design, 903

Besch, 2005, Product-service systems for office furniture: barriers and opportunities on the European market, J. Clean. Prod., 13, 1083, 10.1016/j.jclepro.2004.12.003

Bianchi, 2009, Influencing factors of successful transitions towards product-service systems: a simulation approach, Int. J. Math. Comput. Simul., 3, 30

BIO Intelligence Services, 2012

Boehm, 2013, Looking beyond the rim of one's teacup: a multidisciplinary literature review of product-service systems in information systems, business management, and engineering design, J. Clean. Prod., 51, 245, 10.1016/j.jclepro.2013.01.019

Brezet, 2001

Brown, 2011, A model of product-to-service brand extension success factors in B2B buying contexts, J. Bus. Ind. Mark., 26, 202, 10.1108/08858621111115921

Brown, 2003, The manufacturing strategy-capabilities links in mass customisation and agile manufacturing – an exploratory study, Int. J. Operat. Prod. Manag., 23, 707, 10.1108/01443570310481522

Cavalieri, 2012, Product-service systems engineering: state of the art and research challenges, Comput. Ind., 63, 278, 10.1016/j.compind.2012.02.006

Cedergren, 2012, Analysis of the industrial product-service systems (IPS2) literature: a systematic review, 733

Ceschin, 2010, How to facilitate the implementation and diffusion of sustainable Product-Service Systems? Looking for synergies between strategic design and innovation sciences, 440

Ceschin, 2010, The role of public policy in stimulating radical environmental impact reduction in the automotive sector: the need to focus on product-service system innovation, Int. J. Autom. Technol. Manag., 10, 321, 10.1504/IJATM.2010.032631

Chai, 2005, A TRIZ-based method for new service design, J. Serv. Res., 8, 48, 10.1177/1094670505276683

Cho, 2010, Economical, ecological and experience values for product-service systems

Christensen, 1997

Clayton, 2012, Evaluating existing approaches to product-service system design: a comparison with industrial practice, J. Manuf. Technol. Manag., 23, 272, 10.1108/17410381211217371

Crul, 2009

Dangayach, 2001, Manufacturing strategy Literature review and some issues, Int. J. Operat. Prod. Manag., 21, 884, 10.1108/01443570110393414

Datta, 2010, Cost modelling techniques for availability type service support contracts: a literature review and empirical study, CIRP J. Manuf. Sci. Technol., 10.1016/j.cirpj.2010.07.003

Datta, 2013, Incentive issues in performance-based outsourcing contracts in the UK defence industry: a simulation study, Prod. Plann. Control, 24, 359, 10.1080/09537287.2011.648488

Datta, 2011, Operations strategy for the effective delivery of integrated industrial product-service offerings: two exploratory defence industry case studies, Int. J. Operat. Prod. Manag., 31, 579, 10.1108/01443571111126337

Davies, 2003, 34

De Brentani, 2001, Innovative versus incremental new business services: different keys for achieving success, J. Prod. Innov. Manag., 18, 169, 10.1016/S0737-6782(01)00071-6

De Coster, 2011, A collaborative approach to forecasting product-service systems (PSS), Int. J. Adv. Manuf. Technol., 52, 1251, 10.1007/s00170-010-2769-1

Devisscher, 2008, An analysis of a product service system in Bolivia: coffee in Yungas, Int. J. Innov. Sustain. Dev., 3, 262, 10.1504/IJISD.2008.022229

Du, 2006, Understanding customer satisfaction in product customization, Int. J. Adv. Manuf. Technol., 31, 396, 10.1007/s00170-005-0177-8

EC, 2011

Ellen McArthur Foundation, 2013, Towards the Circular Economy, vol. 1

Elzen, 2004

Erkoyuncu, 2011, Understanding service uncertainties in industrial product-service system cost estimation, Int. J. Adv. Manuf. Technol., 52, 1223, 10.1007/s00170-010-2767-3

Evans, 2007, Industrialization as a key element of sustainable product-service solutions, Int. J. Prod. Res., 45, 4225, 10.1080/00207540701449999

Falagas, 2008, Comparison of PubMed, Scopus, Web of science, and Google Scholar: strengths and weaknesses, FASEB J., 22, 338, 10.1096/fj.07-9492LSF

Geng, 2010, An integrated approach for rating engineering characteristics' final importance in product-service system development, Comput. Ind. Eng., 59, 585, 10.1016/j.cie.2010.07.002

Geng, 2010, Prioritizing engineering characteristics of product-service system using analytic network process and data envelopment analysis, 909

Geng, 2011, A systematic decision-making approach for the optimal product-service system planning, Expert Syst. Appl., 38, 11849, 10.1016/j.eswa.2011.03.075

Geum, 2011, Technology roadmapping for technology-based product-service integration: a case study, J. Eng. Technol. Manag. JET-M, 28, 128

Geum, 2010, Development of technology roadmap for product-service system (TRPSS), 410

Geum, 2011, Designing the sustainable product-service integration: a product-service blueprint approach, J. Clean. Prod., 19, 1601, 10.1016/j.jclepro.2011.05.017

Goedkoop, 1999

Haapala, 2008, 333

Halme, 2004, Sustainable homeservices? toward household services that enhance ecological, social and economic sustainability, Ecol. Econ., 51, 125, 10.1016/j.ecolecon.2004.04.007

Halme, 2006, Sustainability evaluation of European household services, J. Clean. Prod., 14, 1529, 10.1016/j.jclepro.2006.01.021

Hamel, 1994

Heiskanen, 2003, Can services lead to radical eco-efficiency improvements? – a review of the debate and evidence, Corporate Soc. Responsib. Environ. Manag., 10, 186, 10.1002/csr.46

Hockerts, 2002

Hussain, 2012, A framework to inform PSS Conceptual Design by using system-in-use data, Comput. Ind., 63, 319, 10.1016/j.compind.2012.02.013

Intlekofer, 2010, Energy implications of product leasing, Environ. Sci. Technol., 44, 4409, 10.1021/es9036836

James, 2001, Environmental and Social Well Being in the New Economy

Johnstone, 2009, Integrating products and services through life: an aerospace experience, Int. J. Oper. Prod. Manage., 29, 520, 10.1108/01443570910953612

Kahneman, 2011

Kim, 2012, Developing a process of concept generation for new product-service systems: a QFD and TRIZ-based approach, Serv. Bus., 6, 323, 10.1007/s11628-012-0138-x

Kim, 2002

Kim, 2011, Product-service systems representation with product and service elements and a case study, 817

Kim, 2011, Representing product-service systems with product and service elements, 390

Kim, 2011, Design support tools for product-service systems, 288

Kim, 2010, Product-service systems design process based on activities and functions, 921

Kim, 2010, Product-service systems design with functions and activities: methodological framework and case studies

Kimita, 2009, Evaluation of customer satisfaction for PSS design, J. Manuf. Technol. Manag., 20, 654, 10.1108/17410380910961046

Komoto, 2005, Life cycle simulation for analyzing product service systems, 386

Kreye, 2009, Uncertainty in through life costing within the concept of product service systems: a game theoretic approach, 57

Kuo, 2011, Simulation of purchase or rental decision-making based on product service system, Int. J. Adv. Manuf. Technol., 52, 1239, 10.1007/s00170-010-2768-2

Lasalle, 2003

Lay, 2009, Service-based business concepts: a typology for business-to-business markets, Eur. Manag. J., 27, 442, 10.1016/j.emj.2009.04.002

Lee, 2011, Innovative Product Advanced Service Systems (I-PASS): methodology, tools, and applications for dominant service design, Int. J. Adv. Manuf. Technol., 52, 1161, 10.1007/s00170-010-2763-7

Lee, 2011, Business model design methodology for innovative product-service systems: a strategic and structured approach, 221

Lee, 2011, Business model design methodology for innovative product-service systems: a strategic and structured approach, 663

Li, 2012, Module partition process model and method of integrated service product, Comput. Ind., 63, 298, 10.1016/j.compind.2012.02.015

Lightfoot, 2011, Examining the information and communication technologies enabling servitized manufacture, Proc. IMechE, 225, 1964, 10.1177/0954405411399019

Lim, 2012, PSS Board: a structured tool for product-service system process visualization, J. Clean. Prod., 37, 42, 10.1016/j.jclepro.2012.06.006

Lindahl, 2007, Integrated product and service engineering versus design for environment – a comparison and evaluation of advantages and disadvantages, advances in life cycle engineering for sustainable manufacturing businesses, 137

Lockett, 2011, Product Service Systems and supply network relationships: an exploratory case study, J. Manuf. Technol. Manag., 22, 293, 10.1108/17410381111112684

Low, 2000, Product to service eco-innovation: the TRIZ model of creativity explored, 209

Manzini, 2002

Manzini, 2004

Manzini, 2003, A strategic design approach to develop sustainable product service systems: examples taken from the 'environmentally friendly innovation' Italian prize, J. Clean. Prod., 11, 851, 10.1016/S0959-6526(02)00153-1

Martinez, 2010, Challenges in transforming manufacturing organisations into product-service providers, J. Manuf. Technol. Manag., 21, 449, 10.1108/17410381011046571

Mathieu, 2001, Service strategies within the manufacturing sector: benefits, costs and partnership, Int. J. Ser. Ind. Manag., 12, 451, 10.1108/EUM0000000006093

Matzen, 2006, A tool for conceptualizing in PSS development

Maxwell, 2003, Developing sustainable products and services, J. Clean. Prod., 11, 883, 10.1016/S0959-6526(02)00164-6

McAloone, 2011, Boundary conditions for a new type of design task: understanding product/service-systems

McAloone, 2006, Teaching and implementation models for sustainable PSS development: motivations, activities and experiences, 119

McKinsey, 2011

Meier, 2010, Industrial product-service systems-IPS 2, CIRP Ann. Manuf. Technol., 59, 607, 10.1016/j.cirp.2010.05.004

Meier, 2005, Hybride Leistungsbündel: Nutzenorientiertes Produktverständnis durch interferierende Sach- und Dienstleistungen, wt Werkstattstechnik online, 95, 528, 10.37544/1436-4980-2005-7-8-528

Menor, 2002, New service development: areas for exploitation and exploration, J. Operat. Manag., 20, 135, 10.1016/S0272-6963(01)00091-2

Merkies, 2012

Michelini, 2004, Product-service eco-design: knowledge-based infrastructures, J. Clean. Prod., 12, 415, 10.1016/S0959-6526(03)00036-2

Michelini, 2004, Product-service for environmental safeguard: a metrics to sustainability, Resour. Conserv. Recycl., 42, 83, 10.1016/j.resconrec.2004.02.005

Mo, 2012, Performance assessment of product service system from system architecture perspectives, Adv. Decision Sci., 2012

Mont, 2002, Clarifying the concept of product-service system, J. Clean. Prod., 10, 237, 10.1016/S0959-6526(01)00039-7

Mont, 2003, Editorial for the special issue of the Journal of Cleaner Production on Product Service Systems, J. Clean. Prod., 11, 815, 10.1016/S0959-6526(02)00163-4

Mont, 2004

Mont, 2004, Reducing life-cycle environmental impacts through systems of joint use, Greener Manag. Int., 63, 10.9774/GLEAF.3062.2004.sp.00006

Mont, 2006, Product-Service Systems: reviewing achievements and refining the research agenda, J. Clean. Prod., 14, 1451, 10.1016/j.jclepro.2006.01.017

Morelli, 2006, Developing new product service systems (PSS): methodologies and operational tools, J. Clean. Prod., 14, 1495, 10.1016/j.jclepro.2006.01.023

Mori, 2008, Development of remote monitoring and maintenance system for machine tools, CIRP Ann. Manuf. Technol., 57, 433, 10.1016/j.cirp.2008.03.108

Neely, 2009, Exploring the financial consequences of the servitization of manufacturing, Operat. Manag. Res., 1, 103, 10.1007/s12063-009-0015-5

Park, 2012, Toward integration of products and services: taxonomy and typology, J. Eng. Technol. Manag. – JET-M, 29, 528

Park, 2009, Towards integration of products and services: literature review and phraseology

Pawar, 2009, The PSO triangle: designing product, service and organisation to create value, Int. J. Operat. Prod. Manag., 29, 468, 10.1108/01443570910953595

Pezzotta, 2012, A spiral process model to engineer a product service system: an explorative analysis through case studies, CIRP J. Manuf. Sci. Technol., 5, 214, 10.1016/j.cirpj.2012.07.008

Pine, 1999

Rovida, 2009, About the use of TRIZ for product-service development, 133

Roy, 2000, Sustainable product-service systems, Futures, 32, 289, 10.1016/S0016-3287(99)00098-1

Roy, 2009, A competitive framework for industrial product-service systems, Int. J. Internet Manuf. Serv., 2, 4

Ryan, 2011, Comparison of research based vs. industry developed PSS models, 216

Sakao, 2011, Product with service, technology with business model: expanding engineering design, 449

Sakao, 2009, Framing research for service orientation of manufacturers through PSS approaches, J. Manuf. Technol. Manag., 20, 754, 10.1108/17410380910961082

Schmidt-Bleek, 1993

Slade, 2007, 10.4159/9780674043756

Spring, 2000, Product customisation and manufacturing strategy, Int. J. Operat. Prod. Manag., 20, 441, 10.1108/01443570010314782

Srivastava, 2008, Network design for reverse logistics, Omega, 36, 535, 10.1016/j.omega.2006.11.012

Stahel, 1982, The product life factor, 72

Stevenson, 2005, A review of production planning and control: the applicability of key concepts to the make-to-order industry, Int. J. Prod. Res., 43, 869, 10.1080/0020754042000298520

Stewart, 1991

Stø, 2008

Sun, 2010, Product service relationship: defining, modelling and evaluating, Int. J. Internet Manuf. Serv., 2, 128

Sundin, 2008, Rethinking product design for remanufacturing to facilitate integrated product service offerings, 10.1109/ISEE.2008.4562901

Sundin, 2009, Product design for product/service systems: design experiences from Swedish industry, J. Manuf. Technol. Manag., 20, 723, 10.1108/17410380910961073

Tan, 2010, Strategies for designing and developing services for manufacturing firms, CIRP J. Manuf. Sci. Technol., 3, 90, 10.1016/j.cirpj.2010.01.001

Tan, 2007, Product/service-system development – an explorative case study in a manufacturing company

Tukker, 2004, Eight types of product-service system: eight ways to sustainability?, Bus. Strat. Environ., 13, 246, 10.1002/bse.414

Tukker, 2013, Knowledge collaboration and learning by aligning global sustainability programs: reflections in the context of Rio+20, J. Clean. Prod., 48, 272, 10.1016/j.jclepro.2012.12.023

2003

2008

Tukker, 2006, Product-services as a research field: past, present and future. Reflections from a decade of research, J. Clean. Prod., 14, 1552, 10.1016/j.jclepro.2006.01.022

Tukker, 2006

Van Der Aa, 2002, Realizing innovation in services, Scand. J. Manag., 18, 155, 10.1016/S0956-5221(00)00040-3

van Halen, 2005

Vasantha, 2012, A review of product-service systems design methodologies, J. Eng. Design, 23, 635, 10.1080/09544828.2011.639712

Wang, 2011, Modular development of product service systems, Concurr. Eng. Res. Appl., 19, 85, 10.1177/1063293X11403508

Wang, 2011, Status review and research strategies on product-service systems, Int. J. Prod. Res., 49, 6863, 10.1080/00207543.2010.535862

Williams, 2007, Product service systems in the automobile industry: contribution to system innovation?, J. Clean. Prod., 15, 1093, 10.1016/j.jclepro.2006.05.034

Wise, 1999, Go Downstream – the new profit Imperative in manufacturing

World Business Council for Sustainable Development (WBCSD), 2009

Zaring, 2001

Zhang, 2012, Modeling and analyzing of an enterprise collaboration network supported by service-oriented manufacturing, Proc. Inst. Mech. Eng. J. Eng. Manuf., 226, 1579, 10.1177/0954405412456124