Predicting satisfaction and intentions to use online food delivery: What really makes a difference?

Amazon. (2020).2019 Amazon annual report. Amazon: https://s2.q4cdn.com/299287126/files/doc_financials/2020/ar/2019-Annual-Report.pdf

10.1002/mar.10063

10.1037/h0034845

10.1016/S0160-7383(99)00108-5

Barnes S. J., 2002, Journal of Electronic Commerce Research, 3, 114

10.1177/001088049203300524

10.1108/09596111211258883

10.1509/jmkg.66.3.1.18505

10.1177/109634809401800102

10.1111/j.1540-5915.2001.tb00951.x

Boshoff C., 2007, Journal of Electronic Commerce Research, 8, 101

10.1177/1745691610393980

10.1016/j.tourman.2009.02.008

10.1016/j.ijhm.2018.06.019

10.1108/00070709910272196

10.1108/08876040810862895

Copeland M., 1923, Harvard Business Review, 1, 282

10.1016/S0022-4359(00)00028-2

10.1177/002224299205600304

10.1177/002224299405800110

Dean, J. (2019).Amazon takes title of world’s biggest company for first time. The Times: https://www.thetimes.co.uk/article/amazon-takes-title-of-world-s-biggest-company-for-first-time-6k3dhlwz3

Debter, L. (2019, May 5).Amazon surpasses Walmart as the world’s largest retailer. Forbes. https://www.forbes.com/sites/laurendebter/2019/05/15/worlds-largest-retailers-2019-amazon-walmart-alibaba/#3a3857564171

10.1016/j.jbusres.2010.04.007

10.1108/09564230710751479

10.1177/1094670506289531

10.1177/109634800102500306

10.1108/IJCHM-06-2019-0595

10.1016/j.ijhm.2009.12.005

Haghighi H., 2012, African Journal of Business Management, 6, 5039

Hair J. F., 2010, Multivariate data analysis: A global perspective

Hair J. F., 2017, A primer on partial least squares structural equation modeling (PLS-SEM), 2

10.2753/MTP1069-6679190202

10.3758/s13428-015-0578-z

Iacobucci D., 1994, Advances in Services Marketing and Management, 3, 1, 10.1016/S1067-5671(94)03013-8

10.1016/j.ijhm.2008.03.005

Kimes S. E., 2011, Cornell Hospitality Report, 11, 6

10.1108/17566690910971445

10.14257/ijunesst.2018.11.1.01

Loiacono E. T., 2002, Marketing Educators Conference: Marketing Theory and Applications, 13, 432

10.1177/001088040004100319

10.1177/1096348007299924

National Restaurant Association. (2019). Restauurant industry outlook. National Restaurant Association.Available online. https://ttra.com/wp-content/uploads/2018/11/Restaurant-Industry-Outlook_2019.pdf

Oliver R. L., 1997, Satisfaction: A behavioral perspective on the customer

Parasuraman A., 1988, Journal of Retailing, 64, 12

Parasuraman A., 2005, Journal of Retailing, 64, 12

10.1177/0010880405275598

10.1300/J061v01n02_06

10.1016/j.ijinfomgt.2018.09.017

10.1177/1096348009350624

Seyanont, A. (2007).A comparative study of the service quality of casual dining restaurants in Phuket: Perspective of Thai and international customers[Doctoral dissertation]. Oklahoma State University.

10.1007/s12108-015-9266-9

10.1108/09574090010806065

Statista. (2019a). Online food delivery report 2019. Statista: https://www.statista.com/study/40457/food-delivery/

Statista. (2019b).Online food delivery in the US. Statista: https://www.statista.com/study/41093/online-food-delivery-services-in-the-us-statista-dossier/

10.1080/15378020.2018.1546076

10.1177/0010880404265345

Susskind A. M., 2000, Cornell Hotel and Restaurant Administration Quarterly, 41, 56, 10.1177/001088040004100608

U.S. Department of Commerce. (2018). Quarterly retail e-commerce sales 3rd quarter 2018. U.S. Census Bureau News. https://www2.census.gov/retail/releases/historical/ecomm/18q3.pdf

Warrington, P. T. (2002). Customer evaluations of e-shopping: The effects of quality-value perceptions and e-shopping satisfaction on e-shopping loyalty (Publication No. 280082) [Doctoral dissertation, The University of Arizona]. Dissertations  https://repository.arizona.edu/handle/10150/280082.

10.1177/002224378702400302

10.1016/S0022-4359(03)00034-4

10.1108/01443570410563278

10.1016/j.jretconser.2016.12.013

10.1016/S0148-2963(99)00098-3

10.1177/009207002236911