Physical attractiveness stereotypes and service quality in customer–server encounters

Service Industries Journal - Tập 29 Số 8 - Trang 1093-1104 - 2009
Hsiang-Fei Luoh1, Sheng‐Hshiung Tsaur2
1Department of Restaurant Management , Taipei College of Maritime Technology , 212, Sec. 9, Yan-Pin N. Road, 111 , Taipei , Taiwan, R.O.C
2Graduate Institute of Recreation , Tourism and Hospitality Management, National Chiayi University , 580, Sinmin Road,600 Chiayi, Taipei , Taiwan, R.O.C.

Tóm tắt

Từ khóa


Tài liệu tham khảo

10.2307/3151194

Barro R. J., 1998, Business Week, 3569, 18

Berger J., 1977, Status characteristics and social interaction: An expectation states approach

Berscheid E., 1972, Psychology Today, 5, 42

10.1016/S0065-2601(08)60037-4

10.1080/00221329809596155

10.1080/00223891.1990.9674053

10.1080/02642069600000030

10.1080/00224549709595419

10.2307/1251817

10.1037/h0033731

10.1177/0022022190213007

10.1037/0033-2909.110.1.109

10.1037/0033-2909.111.2.304

10.1016/S0022-4359(97)90023-3

10.1111/j.1559-1816.1991.tb00451.x

Heskett J. L., 1994, Harvard Business Review, 72, 164

10.1080/15298860309033

10.1111/j.1744-6570.2003.tb00157.x

10.1016/S1057-7408(08)80017-4

10.1037/0012-1649.20.6.1168

10.1080/00913367.1982.10672807

Koernig S. K., 2000, The physical attractiveness effect in the service setting: An examination of the role of similarity

10.1177/001088048902900411

10.1080/02642069400000004

10.3758/BF03328797

10.1207/s15327663jcp0502_04

10.1177/014920639001600405

10.1080/01459740.1991.9966051

Oakes P. J., 1994, Stereotyping and social reality

10.2307/1251430

Parasuraman A., 1988, Journal of Retailing, 64, 12

10.1108/08876049810219539

10.1207/s15324834basp1204_4

10.1016/S0148-2963(02)00326-0

10.1002/(SICI)1520-6793(199801)15:1<3::AID-MAR2>3.0.CO;2-I

10.1080/00913367.1998.10673553

10.1177/001088049503600226

10.1108/08876040010341008

Tajfel H., 1986, Psychology of intergroup relations, 7

10.1108/eb024714

10.1016/S0261-5177(02)00004-3

10.1111/j.1471-6402.1997.tb00131.x

Williams C. L., 1995, Still a man's world: Men who do women's work, 10.1525/9780520915220

10.1086/219812