Pharmacist–patient communication in Swedish community pharmacies

Erika Olsson1, Pontus Ingman1, Ban Ahmed1, Sofia Kälvemark Sporrong1
1Department of Pharmacy, Uppsala University, BMC P.O. Box 580, SE-751 23 Uppsala, Sweden

Tóm tắt

Từ khóa


Tài liệu tham khảo

Woroniecki, 1982, Effect of pharmacist counseling on drug information recall, Am J Hosp Pharm, 39, 1907 Bernsten, 2001, Improving the well-being of elderly patients via community pharmacy-based provision of pharmaceutical care: a mulitcentre study in seven European countries, Drugs Aging, 18, 63, 10.2165/00002512-200118010-00005 Schommer, 1995, A field investigation of participant and environment effects on pharmacist-patient communication in community pharmacies, Med Care, 33, 567, 10.1097/00005650-199506000-00001 Bradshaw, 2007, Language barriers to prescriptions for patients with limited English proficiency: a survey of pharmacies, Pediatrics, 120, 225, 10.1542/peds.2006-3151 Pilnick, 2003, “Patient counselling” by pharmacists: four approaches to the delivery of counselling sequences and their interactional reception, Soc Sci Med, 56, 567, 10.1016/S0277-9536(02)00082-5 Shah, 2006, Conceptualizing and measuring pharmacist–patient communication: a review of published studies, Res Social Adm Pharm, 2, 153, 10.1016/j.sapharm.2006.05.001 Wiederholt, 1992, Verbal consultation regarding prescription drugs: findings from a statewide study, Med Care, 30, 159, 10.1097/00005650-199202000-00007 Kansanaho, 2002, Patient counselling profile in a Finnish pharmacy, Patient Educ Couns, 47, 77, 10.1016/S0738-3991(01)00180-X Morrow, 2001, Effective communication, 227 Beardsley, 2008 Renberg, 2011, Pharmacy users'expectations of pharmacy encounters: a Q-methodological study, Health Expect, 14, 361, 10.1111/j.1369-7625.2010.00643.x Kaae, 2012, Challenges to counseling customers at the pharmacy counter—why do they exist?, Res Social Adm Pharm, 8, 253, 10.1016/j.sapharm.2011.05.002 Sleath, 1996, Pharmacist–patient relationships: authoritarian, participatory or default?, Patient Educ Couns, 28, 253, 10.1016/0738-3991(95)00845-4 Tully, 2011, Factors predicting poor counselling about prescription medicines in Swedish community pharmacies, Patient Educ Couns, 83, 3, 10.1016/j.pec.2010.04.029 Svarstad, 2004, Patient counseling provided in community pharmacies: effects of state regulation, pharmacist age, and busyness, J Am Pharm Assoc, 44, 22, 10.1331/154434504322713192 Puspitasari, 2009, A review of counselling practices on prescription medicines in community pharmacies, Res Social Adm Pharm, 5, 197, 10.1016/j.sapharm.2008.08.006 2012 2009, Läkemedelsverkets föreskrifter om förordnande och utlämnande av läkemedel och teknisk sprit, LVFS, vol. 13, 2009 2011 Skoglund, 2002, Analgesic medication—communication at pharmacies, Patient Educ Couns, 51, 155, 10.1016/S0738-3991(02)00200-8 Olsson, 2012, Pharmacists' experiences and attitudes regarding generic drugs and generic substitution: two sides of the coin, Int J Pharm Pract, 20, 377, 10.1111/j.2042-7174.2012.00214.x Hill, 1997, A guide to conducting consensual qualitative research, Couns Psychol, 25, 517, 10.1177/0011000097254001 Cohen, 1960, A coefficient of agreement for nominal scales, Educ Pyschol Meas, 20, 37, 10.1177/001316446002000104 Kimberlin, 2003, Patient counselling practices in U.S. pharmacies: effects of having pharmacists hand the medication to the patient and state regulations on pharmacist counseling, J Am Pharm Assoc, 51, 527, 10.1331/JAPhA.2011.10012 Roberts, 2008, Practice change in community pharmacy: quantification of facilitators, Ann Pharmacother, 42, 861, 10.1345/aph.1K617 Mays, 1995, Qualitative research: observational methods in health care settings, BMJ, 311, 182, 10.1136/bmj.311.6998.182 Robson, 2011