Performance evaluation of technological service platform: A rough Z-number-based BWM-TODIM method

à Campo, 2019, Community heuristics for user interface evaluation of crowdsourcing platforms, Future Generation Computer Systems, 95, 775, 10.1016/j.future.2018.02.028 Aboutorab, 2018, ZBWM: The Z-number extension of Best Worst Method and its application for supplier development, Expert Systems with Applications, 107, 115, 10.1016/j.eswa.2018.04.015 Bai, 2021, Joint blockchain service vendor-platform selection using social network relationships: A multi-provider multi-user decision perspective, International Journal of Production Economics, 238, 10.1016/j.ijpe.2021.108165 Ban, 2014, Trapezoidal/triangular intuitionistic fuzzy numbers versus interval-valued trapezoidal/triangular fuzzy numbers and applications to multicriteria decision making methods, Notes on Intuitionistic Fuzzy Sets, 20, 43 Bayona-Saez, 2017, Open innovation in the food and beverage industry, Management Decision, 55, 526, 10.1108/MD-04-2016-0213 Büyüközkan, 2021, A decision-making framework for evaluating appropriate business blockchain platforms using multiple preference formats and VIKOR, Information Sciences, 571, 337, 10.1016/j.ins.2021.04.044 Chen, 2022, Supply chain finance platform evaluation based on acceptability analysis, International Journal of Production Economics, 243, 10.1016/j.ijpe.2021.108350 Chen, 2020, A rough–fuzzy approach integrating best–worst method and data envelopment analysis to multi-criteria selection of smart product service module, Applied Soft Computing, 94, 10.1016/j.asoc.2020.106479 Diakoulaki, 1995, Determining objective weights in multiple criteria problems: The critic method, Computers & Operations Research, 22, 763, 10.1016/0305-0548(94)00059-H Ding, 2021, An extended TODIM approach for group emergency decision making based on bidirectional projection with hesitant triangular fuzzy sets, Computers & Industrial Engineering, 151, 10.1016/j.cie.2020.106959 Gabus, 1972, World problems, an invitation to further thought within the framework of DEMATEL, Battelle Geneva Research Center, Geneva, Switzerland, 1 Gao, 2021, Site selection decision of waste-To-Energy projects based on an extended cloud-TODIM method from the perspective of low-carbon, Journal of Cleaner Production, 303, 10.1016/j.jclepro.2021.127036 Gomes, 1991, TODIMI: Basics and application to multicriteria ranking, Foundations of Computing and Decision Sciences, 16, 1 Guo, 2017, Fuzzy best-worst multi-criteria decision-making method and its applications, Knowledge-Based Systems, 121, 23, 10.1016/j.knosys.2017.01.010 Han, 2018, A fuzzy TOPSIS method for performance evaluation of reverse logistics in social commerce platforms, Expert Systems with Applications, 103, 133, 10.1016/j.eswa.2018.03.003 Hilbolling, 2020, Complementors as connectors: Managing open innovation around digital product platforms, R&d Management, 50, 18, 10.1111/radm.12371 Hu, 2017, Developments in interactive relationships and knowledge between KIBS firms and their clients in Taiwan, Knowledge Management Research & Practice, 15, 257, 10.1057/s41275-016-0046-2 Kang, 2012, A method of converting Z-number to classical fuzzy number, Journal of Information & Computational Science, 9, 703 Kapoor, 2021, A platform ecosystem view of servitization in manufacturing, Technovation, 102248 Keršuliene, 2010, Selection of rational dispute resolution method by applying new step-wise weight assessment ratio analysis (SWARA), Journal of Business Economics and Management, 11, 243, 10.3846/jbem.2010.12 Keshavarz Ghorabaee, 2015, Multi-criteria inventory classification using a new method of evaluation based on distance from average solution (EDAS), Informatica, 26, 435, 10.15388/Informatica.2015.57 Keshavarz Ghorabaee, 2016, A new combinative distance-based assessment (CODAS) method for multi-criteria decision-making, Economic Computation & Economic Cybernetics Studies & Research, 50 Keshavarz-Ghorabaee, 2021, Assessment of distribution center locations using a multi-expert subjective–objective decision-making approach, Scientific Reports, 11, 1, 10.1038/s41598-021-98698-y Keshavarz-Ghorabaee, 2018, Simultaneous evaluation of criteria and alternatives (SECA) for multi-criteria decision-making, Informatica, 29, 265, 10.15388/Informatica.2018.167 Keshavarz-Ghorabaee, 2021, Determination of objective weights using a new method based on the removal effects of criteria (MEREC), Symmetry, 13, 525, 10.3390/sym13040525 Kim, 2021, Platform quality factors influencing content providers’ loyalty, Journal of Retailing and Consumer Services, 60, 10.1016/j.jretconser.2021.102510 Krohling, 2019, TODIM and TOPSIS with Z-numbers, Frontiers of Information Technology & Electronic Engineering, 20, 283, 10.1631/FITEE.1700434 Lai, 2021, A multi-criteria decision making method based on DNMA and CRITIC with linguistic D numbers for blockchain platform evaluation, Engineering Applications of Artificial Intelligence, 101, 10.1016/j.engappai.2021.104200 Lei, 2021, Model-based evaluation for online shopping platform with probabilistic double hierarchy linguistic CODAS method, International Journal of Intelligent Systems, 36, 5339, 10.1002/int.22514 Li, 2018, Sustainability evaluation via variable precision rough set approach: A photovoltaic module supplier case study, Journal of Cleaner Production, 192, 751, 10.1016/j.jclepro.2018.04.248 Li, 2019, Sustainable supplier selection based on SSCM practices: A rough cloud TOPSIS approach, Journal of Cleaner Production, 222, 606, 10.1016/j.jclepro.2019.03.070 Li, 2021, Evaluating community question-answering websites using interval-valued intuitionistic fuzzy DANP and TODIM methods, Applied Soft Computing, 99, 10.1016/j.asoc.2020.106918 Li, 2019, Extended TODIM method for multi-attribute risk decision making problems in emergency response, Computers & Industrial Engineering, 135, 1286, 10.1016/j.cie.2018.06.027 Liu, 2020, A supplier evaluation model based on customer demand in blockchain tracing anti-counterfeiting platform project management, Journal of Management Science and Engineering, 5, 172, 10.1016/j.jmse.2020.06.001 Liu, 2020, How sustainable is smart PSS? An integrated evaluation approach based on rough BWM and TODIM, Advanced Engineering Informatics, 43, 10.1016/j.aei.2020.101042 Mei, 2021, Evaluation and selection of sustainable hydrogen production technology with hybrid uncertain sustainability indicators based on rough-fuzzy BWM-DEA, Renewable Energy, 165, 716, 10.1016/j.renene.2020.11.051 Nguyen, 2019, The factors affecting technology transaction value in Vietnam: Technology demand approach, International Journal of Productivity and Performance Management, 10.1108/IJPPM-07-2018-0278 Pamucar, 2019, Assessment of third-party logistics provider using multi-criteria decision-making approach based on interval rough numbers, Computers & Industrial Engineering, 127, 383, 10.1016/j.cie.2018.10.023 Pamučar, 2018, A new model for determining weight coefficients of criteria in mcdm models: Full consistency method (fucom), Symmetry, 10, 393, 10.3390/sym10090393 Peng, 2021, Stock selection multicriteria decision-making method based on elimination and choice translating reality I with Z-numbers, International Journal of Intelligent Systems, 36, 6440, 10.1002/int.22556 Ren, 2016, Pythagorean fuzzy TODIM approach to multi-criteria decision making, Applied Soft Computing, 42, 246, 10.1016/j.asoc.2015.12.020 Rezaei, 2015, Best-worst multi-criteria decision-making method, Omega, 53, 49, 10.1016/j.omega.2014.11.009 Rezaei, 2016, Best-worst multi-criteria decision-making method: Some properties and a linear model, Omega, 64, 126, 10.1016/j.omega.2015.12.001 Rieger, 2019, Towards the definitive evaluation framework for cross-platform app development approaches, Journal of Systems and Software, 153, 175, 10.1016/j.jss.2019.04.001 Saaty, 1988, What is the analytic hierarchy process?, 109 Shearmur, 2019, KIBS as both innovators and knowledge intermediaries in the innovation process: Intermediation as a contingent role, Papers in Regional Science, 98, 191, 10.1111/pirs.12354 Song, 2021, Design concept evaluation of smart product-service systems considering sustainability: An integrated method, Computers & Industrial Engineering, 159, 10.1016/j.cie.2021.107485 Su, 2022, Evaluation of online learning platforms based on probabilistic linguistic term sets with self-confidence multiple attribute group decision making method, Expert Systems with Applications, 208, 10.1016/j.eswa.2022.118153 Tabatabaei, 2020, Hierarchical decision-making using a new mathematical model based on the best-worst method, International Journal of Computers Communications & Control, 14, 710, 10.15837/ijccc.2019.6.3675 Tao, 2020, A GMCDM approach with linguistic Z-numbers based on TOPSIS and Choquet integral considering risk preference, Journal of Intelligent & Fuzzy Systems, 39, 4285, 10.3233/JIFS-200318 Tian, 2021, Development of TODIM with different types of fuzzy sets: A state-of the-art survey, Applied Soft Computing, 111, 10.1016/j.asoc.2021.107661 Wu, 2021, A linguistic distribution behavioral multi-criteria group decision making model integrating extended generalized TODIM and quantum decision theory, Applied Soft Computing, 98, 10.1016/j.asoc.2020.106757 You, 2020, Law and policy of platform economy in China, Computer Law & Security Review, 39, 10.1016/j.clsr.2020.105493 Yuan, 2019, Investment risk assessment of coal-fired power plants in countries along the Belt and Road initiative based on ANP-Entropy-TODIM method, Energy, 176, 623, 10.1016/j.energy.2019.04.038 Zavadskas, 2012, Optimization of weighted aggregated sum product assessment, Elektronika ir elektrotechnika, 122, 3, 10.5755/j01.eee.122.6.1810 Zhang, 2019, Carbon market maturity analysis with an integrated multi-criteria decision making method: A case study of EU and China, Journal of Cleaner Production, 241, 10.1016/j.jclepro.2019.118296 Zhang, 2022, Evaluation and selection model of community group purchase platform based on WEPLPA-CPT-EDAS method, Computers & Industrial Engineering, 108573 Zhang, 2021, A novel multicriteria decision-making approach with unknown weight information under q-rung orthopair fuzzy environment, International Journal of Intelligent Systems, 36, 7309, 10.1002/int.22589 Zhu, 2020, A fuzzy rough number-based AHP-TOPSIS for design concept evaluation under uncertain environments, Applied Soft Computing, 91, 10.1016/j.asoc.2020.106228 Zhu, 2021, A rough-Z-number-based DEMATEL to evaluate the co-creative sustainable value propositions for smart product-service systems, International Journal of Intelligent Systems, 36, 3645, 10.1002/int.22431