Performance analysis of a telephone system with both patient and impatient customers
Tóm tắt
Từ khóa
Tài liệu tham khảo
L. Burkard, J.J. Phelan and M.D. Weekly, Customer behavior and unexpected dial tone delay,Proc. 10th ITC, Montreal, 1983, Paper No. 5.
L.J. Forys, Performance analysis of a new overload strategy,Proc. 10th ITC, Montreal, 1983, Paper No. 4.
W.K. Grassmann and D.P. Heyman, Computation of steady-state probabilities for infinite-state Markov chains with repeating rows, ORSA J. Comp. 5(1993)292–303.