Patient perceptions of patient-centred care, empathy and empowerment in complementary medicine clinical practice: A cross-sectional study

Advances in Integrative Medicine - Tập 4 Số 1 - Trang 22-30 - 2017
Hope Foley1, Amie Steel2,1
1Office of Research, Endeavour College of Natural Health, Brisbane, Queensland, 4006, Australia
2Australian Research Centre in Complementary and Integrative Medicine, Faculty of Health, University of Technology Sydney, Ultimo, New South Wales, Australia

Tóm tắt

Từ khóa


Tài liệu tham khảo

Street, 2009, How does communication heal? Pathways linking clinician-patient communication to health outcomes, Patient Educ. Couns., 74, 295, 10.1016/j.pec.2008.11.015

Mercer, 2005, Practitioner empathy, patient enablement and health outcomes of patients attending the Glasgow Homoeopathic Hospital: a retrospective and prospective comparison, Wien. Med. Wochenschr., 155, 498, 10.1007/s10354-005-0229-6

Kelley, 2014, The influence of the patient-clinician relationship on healthcare outcomes: a systematic review and meta-analysis of randomized controlled trials, PLoS One, 9, 1, 10.1371/journal.pone.0094207

Dossett, 2015, Patient-provider interactions affect symptoms in gastroesophageal reflux disease: a pilot randomized, double-blind, placebo-controlled trial, PLoS One, 10, 1, 10.1371/journal.pone.0136855

Gaitan-Sierra, 2015, Common factor mechanisms in clinical practice and their relationship with outcome, Clin. Psychol. Psychother., 22, 258, 10.1002/cpp.1894

WHO, 2015

Luxford, 2010

Davis, 2005, A 2020 vision of patient-centered primary care, J. Gen. Intern. Med., 20, 953, 10.1111/j.1525-1497.2005.0178.x

Leach, 2008, The naturopathic process: a framework for naturopathic practice, J. Aust. Tradit. Med. Soc., 14, 7

Givati, 2014, Performing ‘pragmatic holism’: professionalisation and the holistic discourse of non-medically qualified acupuncturists and homeopaths in the United Kingdom, Health (N. Y.), 19, 34

Morgan, 2012, A concept analysis of person-centered care, J. Holist. Nurs., 30, 6, 10.1177/0898010111412189

McEvoy, 2008, Holistic practice- a concept analysis, Nurse Educ. Pract., 8, 412, 10.1016/j.nepr.2008.02.002

Bradley, 2012, Adjunctive naturopathic care for type 2 diabetes: patient-reported and clinical outcomes after one year, BMC Complement. Altern. Med., 12, 44, 10.1186/1472-6882-12-44

Sherman, 2006, The diagnosis and treatment of chronic back pain by acupuncturists, chiropractors, and massage therapists, Clin. J. Pain, 22, 227, 10.1097/01.ajp.0000169668.62900.ca

Franzel, 2013, Individualised medicine from the perspectives of patients using complementary therapies: a meta-ethnography approach, BMC Complement. Altern. Med., 13, 124, 10.1186/1472-6882-13-124

Mak, 2010, Complementary and alternative medicine use by osteoporotic patients in Australia (CAMEO-A): a prospective study, J. Altern. Complement. Med., 16, 579, 10.1089/acm.2009.0425

McLaughlin, 2012, Complementary and alternative medicine use among older Australian women–a qualitative analysis, BMC Complement. Altern. Med., 12, 34, 10.1186/1472-6882-12-34

Xue, 2007, Complementary and alternative medicine use in Australia: a national population-based survey, J. Altern. Complement. Med., 13, 643, 10.1089/acm.2006.6355

Eisenberg, 1998, Trends in alternative medicine use in the United States, 1990–1997, JAMA, 280, 1569, 10.1001/jama.280.18.1569

Hunt, 2010, Complementary and alternative medicine use in England: results from a national survey, Int. J. Clin. Pract., 64, 1496, 10.1111/j.1742-1241.2010.02484.x

Paterson, 2010, Outcomes of traditional Chinese medicine (traditional acupuncture) treatment for people with long-term conditions, Complement. Ther. Clin. Pract., 16, 3, 10.1016/j.ctcp.2009.08.001

Ali, 2014, Experiences of patients identifying with chronic Lyme disease in the healthcare system: a qualitative study, BMC Fam. Pract., 15, 79, 10.1186/1471-2296-15-79

Schmacke, 2014, What is it about homeopathy that patients value? And what can family medicine learn from this?, Qual. Prim. Care, 22, 17

Armstrong, 2011, Australian adults use complementary and alternative medicine in the treatment of chronic illness: a national study, Aust. N. Z. J. Public Health, 35, 384, 10.1111/j.1753-6405.2011.00745.x

Murray, 2013, Measuring the global burden of disease, N. Engl. J. Med., 369, 448, 10.1056/NEJMra1201534

Hudon, 2012, Patient-centered care in chronic disease management: a thematic analysis of the literature in family medicine, Patient Educ. Couns., 88, 170, 10.1016/j.pec.2012.01.009

Mirzaei, 2013, A patient-centred approach to health service delivery: improving health outcomes for people with chronic illness, BMC Health Serv. Res., 13, 251, 10.1186/1472-6963-13-251

Fromer, 2011, Implementing chronic care for COPD: planned visits, care coordination, and patient empowerment for improved outcomes, Int. J. Chron. Obstruct. Pulmon. Dis., 6, 605, 10.2147/COPD.S24692

Foley, 2017, Patient perceptions of clinical care in complementary medicine: a systematic review of the consultation experience, Patient Educ. Couns., 100, 212, 10.1016/j.pec.2016.09.015

Mercer, 2004, The consultation and relational empathy (CARE) measure: development and preliminary validation and reliability of an empathy-based consultation process measure, Fam. Pract., 21, 699, 10.1093/fampra/cmh621

Bikker, 2015, Measuring empathic, person-centred communication in primary care nurses: validity and reliability of the Consultation and Relational Empathy (CARE) Measure, BMC Fam. Pract., 16, 149, 10.1186/s12875-015-0374-y

Gu, 2015, Perceived empathy of service providers mediates the association between perceived discrimination and behavioral intention to take up HIV antibody testing again among men who have sex with men, PLoS One, 10, e0117376, 10.1371/journal.pone.0117376

Neumann, 2007, Determinants and patient-reported long-term outcomes of physician empathy in oncology: a structural equation modelling approach, Patient Educ. Couns., 69, 63, 10.1016/j.pec.2007.07.003

Bikker, 2005, A pilot prospective study on the consultation and relational empathy, patient enablement, and health changes over 12 months in patients going to the Glasgow Homoeopathic Hospital, J. Altern. Complement. Med., 11, 10, 10.1089/acm.2005.11.591

Fogarty, 2013, Patients with anorexia nervosa receiving acupuncture or acupressure; their view of the therapeutic encounter, Complement. Ther. Med., 21, 675, 10.1016/j.ctim.2013.08.015

Price, 2006, Practitioner empathy, patient enablement and health outcomes: a prospective study of acupuncture patients, Patient Educ. Couns., 63, 239, 10.1016/j.pec.2005.11.006

Fritzsche, 2011, The treatment of patients with medically unexplained physical symptoms in China: a study comparing expectations and treatment satisfaction in psychosomatic medicine, biomedicine, and traditional Chinese medicine, Int. J. Psychiatry Med., 41, 229, 10.2190/PM.41.3.b

Bann, 2010, Provider support in complementary and alternative medicine: exploring the role of patient empowerment, J. Altern. Complement. Med., 16, 745, 10.1089/acm.2009.0381

Shinto, 2005, The perceived benefit and satisfaction from conventional and complementary and alternative medicine (CAM) in people with multiple sclerosis, Complement. Ther. Med., 13, 264, 10.1016/j.ctim.2005.07.007

Geraghty, 2007, Primary care visit length, quality, and satisfaction for standardized patients with depression, J. Gen. Intern. Med., 22, 1641, 10.1007/s11606-007-0371-5

Mercer, 2005, Relevance and practical use of the Consultation and Relational Empathy (CARE) Measure in general practice, Fam. Pract., 22, 328, 10.1093/fampra/cmh730

Mercer, 2006, CQI-2—a new measure of holistic interpersonal care in primary care consultations, Br. J. Gen. Pract., 56, 262

Mercer, 2008, General practitioner empathy, patient enablement, and patient-reported outcomes in primary care in an area of high socio-economic deprivation in Scotland: a pilot prospective study using structural equation modeling, Patient Educ. Couns., 73, 240, 10.1016/j.pec.2008.07.022

Rakel, 2011, Perception of empathy in the therapeutic encounter: effects on the common cold, Patient Educ. Couns., 85, 390, 10.1016/j.pec.2011.01.009

Tsai, 2013, Patient-perceived empathy from nurses in Taiwan acute care settings, Open J. Nurs., 3, 532, 10.4236/ojn.2013.38072

Cruz, 2012, Clinical reasoning and patient-centred care in musculoskeletal physiotherapy in Portugal – a qualitative study, Man. Ther., 17, 246, 10.1016/j.math.2012.02.007

Fardet, 2014, Toward a new philosophy of preventive nutrition: from a reductionist to a holistic paradigm to improve nutritional recommendations, Adv. Nutr., 5, 430, 10.3945/an.114.006122

Spark, 2015

Adzic, 2008, Patient, physician, and practice characteristics related to patient enablement in general practice in Croatia: cross-sectional survey study, Croat. Med. J., 49, 813, 10.3325/cmj.2008.49.813

Wong, 2014, Effects of patient empowerment programme (PEP) on clinical outcomes and health service utilization in type 2 diabetes mellitus in primary care: an observational matched cohort study, PLoS One, 9, 1, 10.1371/journal.pone.0095328

MacPherson, 2003, Empathy, enablement, and outcome: an exploratory study on acupuncture patients' perceptions, J. Altern. Complement. Med., 9, 869, 10.1089/107555303771952226

Mead, 2008, Factors associated with enablement in general practice: cross-sectional study using routinely-collected data, Br. J. Gen. Pract., 58, 346, 10.3399/bjgp08X280218

Bodenheimer, 2002, Patient self-management of chronic disease in primary care, JAMA, 288, 2469, 10.1001/jama.288.19.2469

Warren, 2013, Taking control: complementary and alternative medicine in diabetes and cardiovascular disease management, Health (N. Y.), 17, 323

Schloss, 2015, 1

Burroughs, 2005, Do on-site patient satisfaction surveys bias results?, Jt. Comm. J. Qual. Patient Saf., 31, 158, 10.1016/S1553-7250(05)31021-X

Bowling, 2005, Mode of questionnaire administration can have serious effects on data quality, J. Public Health, 27, 281, 10.1093/pubmed/fdi031