Origin and money matter: The airline service quality expectations of international students

Abu-Ein, 1995, A study of the adjustment problems of international students at Texas Southern University, Dissertation Abstracts International, 55, 21

Ajzen, 1980

Aksoy, 2003, Airline services marketing by domestic and foreign firms: Differences from the customers' viewpoint, Journal of Air Transport Management, 9, 343, 10.1016/S0969-6997(03)00034-6

Anderson, 1993, The antecents and consequences of customer satisfaction for firms, Marketing Science, 12, 125, 10.1287/mksc.12.2.125

Australian Education International, 2013

Bicikova, 2014, Understanding student travel behavior: A segmentation analysis of british university students, Journal of Travel & Tourism Marketing, 31, 854, 10.1080/10548408.2014.890154

Bieger, 2006, Air transport and tourism- perspectives and challenges for destinations, Journal of Air Transport Management, 12, 40, 10.1016/j.jairtraman.2005.09.007

Bischoff, 2007, VFR tourism: The importance of university students as hosts, International Journal of Tourism Research, 9, 465, 10.1002/jtr.618

Bodycott, 2009, Choosing a higher education stdy abroad destination: What mainland Chinese parents and students rate as important, Journal of Research in International Education, 8, 349, 10.1177/1475240909345818

Carman, 1990, Consumer perceptions of service quality: An assessment of the SERVQUAL dimensions, Journal of Retailing, 66, 33

Cento, 2009

Chang, 2002, A survey analysis of service quality for domestic airlines, European Journal of Operational Research, 139, 166, 10.1016/S0377-2217(01)00148-5

Chen, 2005, Examining airline service quality from a process perspective, Journal of Air Transport Management, 11, 79, 10.1016/j.jairtraman.2004.09.002

Chiou, 2012, Service quality effects on air passenger intentions: A service chain perspective, Transportmetrica, 8, 406, 10.1080/18128602.2010.548837

Cunningham, 2002, Cross-cultural perspectives of service quality and risk in air transportation, Journal of Air Transportation, 7, 3

Cunningham, 2004, Perceptions of airline service quality: Pre and post 9/11, Public Works Management Policy, 9, 10, 10.1177/1087724X04265135

Department of Resources, 2012

Dieter, 2012, The impact of low cost carrier on the future of pricing and revenue management, Journal of Revenue and Pricing Management, 11, 481, 10.1057/rpm.2011.47

Dolnicar, 2011, Key drivers of airline loyalty, Tourism Management, 32, 1020, 10.1016/j.tourman.2010.08.014

Dorman, 2013

Eldad, 2006

Forbes-mewett, 2009, Australian university international student finances, Higher Education Policy, 22, 141, 10.1057/hep.2008.4

Forgas, 2010, Antecedents of alrine passenger loyalty: Low-cost versus traditional airlines, Journal of Air Transport Management, 16, 229, 10.1016/j.jairtraman.2010.01.001

Franke, 2004, Competition between network carriers and low-cost carriers - retreat battle or breakthrough to a new level of efficiency?, Journal of Air Transport Management, 10, 15, 10.1016/j.jairtraman.2003.10.008

Gallarza, 2006, Value dimensions, perceived value, satisfaction and loyalty: An invetigation of university students' travel behaviour, Tourism Management, 27, 437, 10.1016/j.tourman.2004.12.002

Gilbert, 2003, Passenger expectations and airline services: A Hong Kong based study, Tourism Management, 24, 271, 10.1016/S0261-5177(03)00002-5

Graham, 2006, Carriers within carriers: A strategic response to low-cost airline competition, Transport Reviews: A Transnational Transdisciplinary Journal, 26, 105, 10.1080/01441640500179377

Grönroos, 1984, A service quality model and its marketing implications, European Journal of Marketing, 18, 36, 10.1108/EUM0000000004784

Gursoy, 2005, The US airlines positioning based on attributes of service quality, Tourism Management, 26, 57, 10.1016/j.tourman.2003.08.019

Hair, 2006

Hamer, 2006, A confirmation perspective on perceived service quality, Journal of Services Marketing, 20, 219, 10.1108/08876040610674571

Jager, 2012, Airline service quality in South Africa and Italy, Journal of Air Transport Management, 25, 19, 10.1016/j.jairtraman.2012.04.002

Jennings, 2001

Jiang, 2013, Service quality of low-cost long-haul airlines – the case of jetstar airways and airasia X, Journal of Air Transport Management, 26, 20, 10.1016/j.jairtraman.2012.08.012

Jou, 2008, The effect of service quality and price on international airline competition, Transportation Research E: Logistics and Transportation Review, 44, 580, 10.1016/j.tre.2007.05.004

Kim, 2011, Perceived service quality for South Korean domestic airlines, Total Quality Management & Business Excellence, 22, 1041, 10.1080/14783363.2011.614872

Kozak, 2003, Measuring the quality of airline services: Evidence from northern Cyprus, Tourism Analysis, 8, 75, 10.3727/108354203108750184

Lee, 2016, International students in Asia: Travel behaviors and destination perceptions, Asia Pacific Journal of Tourism Research, 21, 457, 10.1080/10941665.2015.1062786

Liou, 2007, A non-additive model for evaluating airline service quality, Journal of Air Transport Management, 13, 131, 10.1016/j.jairtraman.2006.12.002

Litvin, 2003, Tourism and understanding- the MBA study mission, Annals of Tourism Research, 30, 77, 10.1016/S0160-7383(02)00048-8

Martin, 2008, Willingness to pay for airline service quality, Transport Reviews: A Transnational Transdisciplinary Journal, 28, 199, 10.1080/01441640701577007

Mason, 2000, The propensity of business travellers to use low cost airlines, Journal of Transport Geography, 8, 107, 10.1016/S0966-6923(99)00032-0

Mazzarol, 2002, Push-pull” factors influencing international student destination choice, The International Journal of Education Management, 16, 82

Nejati, 2009, Ranking airlines' service quality factors using a fuzzy approach: Study of the Iranian society, International Journal of Quality & Reliability Management, 26, 247, 10.1108/02656710910936726

O'Connell, 2005, Passengers' perceptions of low cost airlines and full service carriers: A case study involving ryanair, aer lingus, air Asia and Malaysia airlines, Journal of Airport Transport Management, 11, 259, 10.1016/j.jairtraman.2005.01.007

OECD, 2011

Parasuraman, 1985, A conceptual model of service quality and its implications for future research, Journal of Marketing, 49, 41, 10.2307/1251430

Parasuraman, 1988, Servqual: A multiple-item scale for measuring consumer perceptions of service quality, Journal of Retailing, 64, 12

Park, 2004, The effect of airline service quality on passengers' behavioural intentions: A Korean case study, Journal of Air Transport Management, 10, 435, 10.1016/j.jairtraman.2004.06.001

Park, 2006, The effects of individual dimensions of airline service quality: Findings from Australian domestic air passengers, Journal of Hospitality & Tourism Management, 13, 161, 10.1375/jhtm.13.2.161

Philip, 1997, The measurement of service quality: A new P-C-P attributes model, International Journal of Quality & Reliability Management, 14, 260, 10.1108/02656719710165482

Prayag, 2007, Assessing international tourists' perceptions of service quality at Air Mauritius, International Journal of Quality & Reliability Management, 24, 492, 10.1108/02656710710748367

Prideaux, 2000, The role of the transport system in destination development, Tourism Management, 21, 53, 10.1016/S0261-5177(99)00079-5

Scoot, 2012

Singapore Airlines, 2013

Sultan, 2000, International service variants: Airline passenger expectations and perceptions of service quality, Journal of Services Marketing, 14, 188, 10.1108/08876040010327211

Tabacknick, 2007, Vol. 5

Teas, 1993, Expectations, performance evaluation and consumers' perceptions of quality, The Journal of Marketing, 57, 18, 10.2307/1252216

The Times of India, 2010

The University of Queensland, 2012

The University of Queensland, 2013

Thrane, 2015, Students' summer tourism: An econometric analysis of trip costs and trip expenditures, Tourism Management Perspectives, 15, 65, 10.1016/j.tmp.2015.03.012

Thrane, 2016, Students' summer tourism: Determinants of length of stay (LOS), Tourism Management, 54, 178, 10.1016/j.tourman.2015.11.010

Tiernan, 2008, Airline service quality: Exploratory analysis of consumer perceptions and operational performance in the USA and EU, Managing Service Quality, 18, 212, 10.1108/09604520810871847

Tsaur, 2002, The evaluation of airline service quality by fuzzy MCDM, Tourism Management, 23, 107, 10.1016/S0261-5177(01)00050-4

Wirtz, 2003, Halo in customer satisfaction measures: The role of purpose of rating, number of attributes and customer involvement, International Journal of Service Industry Management, 14, 96, 10.1108/09564230310466001

Wit, 2013, International student mobility, Perspectives: Policy and Practice in Higher Education, 17, 17

World Tourism Organization, 2016, Vol. 13

WYSE Travel Confederation, 2013

WYSE Travel Confederation, 2015

Xiao, 2015, The university student travel market: Motivations and preferences for activities, Tourism Analysis, 20, 399, 10.3727/108354215X14400815080488

Zhang, 2008, Low-cost carriers in Asia: Deregulation, regional liberalization and secondary airports, Research in Transportation Economics, 24, 36, 10.1016/j.retrec.2009.01.001