Neuroleadership: Affective experiences in the workplace and their influence on employees’ evaluative judgements

Alipour, 2021, The impact of environmental stimuli on hotel service employees’ service sabotage-mediation role of emotional intelligence and emotional dissonance, Sustainability, 13, 10.3390/su13020876 Anastasiou, 2021, Perceived leadership style and job satisfaction of teachers in public and private schools, Int. J. Manag. Educ., 15, 58, 10.1504/IJMIE.2021.111817 Anjum, 2022, Workplace ostracism and discretionary work effort: A conditional process analysis, J. Manag. Organ., 28 Bass, 2003, Predicting unit performance by assessing transformational and transactional leadership, J. Appl. Psychol., 88, 207, 10.1037/0021-9010.88.2.207 Berraies, 2019, Do leadership styles promote ambidextrous innovation? Case of knowledge-intensive firms, J. Knowl. Manag., 23, 836, 10.1108/JKM-09-2018-0566 Blau, 1964 Boone, 2022, A neuroscience-based model of why and when CEO social values affect investments in corporate social responsibility, Leadersh. Q., 33, 10.1016/j.leaqua.2020.101386 Boulter, 2021, Subclinical psychopathy, interpersonal workplace exchanges and moral emotions through the lens of affective events theory (AET), J. Organ. Eff., 8, 44 Boyatzis, R., 2011. Neuroscience and Leadership: the Promise of Insights, Ivey Business Journal, 75 (January/February). Available at: https://iveybusinessjournal.com/publication/neuroscience-and-leadership-the-promise-of-insights/ (accessed 19 December 2022). Casimir, 2001, Combinative aspects of leadership style: The ordering and temporal spacing of leadership behaviors, Leadersh. Q., 12, 245, 10.1016/S1048-9843(01)00079-0 Chen, 2021, Workplace events and employee creativity: A multistudy field investigation, Pers. Psychol., 74, 10.1111/peps.12399 Chiang, 2021, We have emotions but can’t show them! Authoritarian leadership, emotion suppression climate, and team performance, Hum. Relat., 74, 1082, 10.1177/0018726720908649 Cooper, 2000, A new neuroscience of leadership: Bringing out more of the best in people, Strategy Leadersh., 28, 11, 10.1108/10878570010694365 Edelson, 2018, Computational and neurobiological foundations of leadership decisions, Science, 361, 10.1126/science.aat0036 Fan, 2021, Can ethical leadership inspire employee loyalty in hotels in China? -From the perspective of the social exchange theory”, J. Hosp. Tour. Manag., 49, 538, 10.1016/j.jhtm.2021.11.006 George, 2007, Dual tuning in a supportive context: Joint contributions of positive mood, negative mood, and supervisory behaviors to employee creativity, Acad. Manag. J., 50, 605, 10.5465/amj.2007.25525934 Ghalavi, 2020, Relationship of servant leadership and organizational citizenship behavior with mediation of psychological empowerment, Eurasia J. Educ. Res., 89, 241 Gkintoni, 2022, Neuroleadership as an asset in educational settings: an overview, Emerg. Sci. J., 6, 893, 10.28991/ESJ-2022-06-04-016 Glasø, 2018, Leadership, affect and outcomes: symmetrical and asymmetrical relationships, Leadersh. Organ. Dev. J., 39, 51, 10.1108/LODJ-08-2016-0194 Görgens-Ekermans, 2021, Revisiting the emotional intelligence and transformational leadership debate: (how) does emotional intelligence matter to effective leadership, SA J. Hum. Resour. Manag., 19, 10.4102/sajhrm.v19i0.1279 Griessmair, 2022, Being moved or being satisfied? The effect of unexpected acts of personal kindness in hospitality service encounters, Cornell Hosp. Q., 267, 10.1177/1938965520940291 Huertas-Valdivia, 2019, Effects of different leadership styles on hospitality workers, Tour. Manag., 71, 402, 10.1016/j.tourman.2018.10.027 Istac (Instituto Canario de Estadística), 2022. Available at: http://www.gobiernodecanarias.org/istac/temas_estadisticos/demografia/poblacion/cifraspadronales/ (accessed 12 November 2022). Itzkovich, 2022, Drivers of intrapreneurship: an affective events theory viewpoint, Pers. Rev., 51, 1449, 10.1108/PR-09-2019-0483 Jang, 2022, Brain-based learning research for adult education and human resource development, Eur. J. Train. Dev., 46, 627, 10.1108/EJTD-02-2021-0029 Khan, 2020, A trail of chaos: How psychopathic leadership influence employee satisfaction and turnover intention via self-efficacy in tourism enterprises, J. Leis. Res., 52, 347, 10.1080/00222216.2020.1785359 Kilroy, 2022, Embedding reciprocity in human resource management: A social exchange theory of the role of frontline managers, Hum. Resour. Manag. J. Kim, 2023, Understanding the influence of authentic leadership and employee-organization relationships on employee voice behaviors in response to dissatisfying events at work, Manag. Commun. Q., 37, 10.1177/08933189221085562 Lambert, 2022, Empathic gaze: a study of human resource professionals, J. Work-Appl. Manag., 14, 102, 10.1108/JWAM-06-2021-0044 Lan, 2022, The combined effects of positive and negative affect on job satisfaction and counterproductive work behavior, Asia Pac. J. Manag., 39, 1051, 10.1007/s10490-021-09753-1 Le, 2023, Reducing hotel employee turnover intention by promoting pride in job and meaning of work: A cross-cultural perspective, Int. J. Hosp. Manag., 109, 10.1016/j.ijhm.2022.103409 Lee, 2020, Negative affect, deep acting, and customer compensation as responses to customer mistreatment: The effect of customer-based perspective-taking, Int. J. Hosp. Manag., 89, 10.1016/j.ijhm.2020.102532 Lee, N., Butler, M.J.R., and Senior, C., 2008. The brain in business: The case for organisational cognitive neuroscience? Organisational Cognitive Neuroscience Research Centre School of Life and Health Sciences and Aston Business School, Aston University, UK. Available at: https://publications.aston.ac.uk/id/eprint/2417/ (accessed 5 November 2022). Lee, 2012, Leadership research and cognitive neuroscience: The state of this union, Leadersh. Q., 23, 213, 10.1016/j.leaqua.2011.08.001 Li, 2016, Combinative aspects of leadership style and emotional intelligence, Leadersh. Organ. Dev. J., 37, 107, 10.1108/LODJ-04-2014-0082 Liao, 2022, Employee emotional intelligence, organizational citizen behavior and job performance: a moderated mediation model investigation, Empl. Relat., 44, 1109, 10.1108/ER-11-2020-0506 Lim, 2019, Neuroscientism, the neuroscience of learning: An integrative review and implications for learning and development in the workplace, Eur. J. Train. Dev., 43, 619, 10.1108/EJTD-03-2019-0033 Liu, 2018, Linking authentic leadership to subordinate behaviors, Leadersh. Organ. Dev. J., 39, 218, 10.1108/LODJ-12-2016-0327 Loi, 2015, Exchange mechanisms between ethical leadership and affective commitment, J. Manag. Psychol., 30, 645, 10.1108/JMP-08-2013-0278 Luu, 2021, Socially responsible human resource practices and hospitality employee outcomes, Int. J. Contemp. Hosp. Manag., 33, 757, 10.1108/IJCHM-02-2020-0164 Meira, 2021, Using the social exchange theory to explore the employee-organization relationship in the hospitality industry, Int. J. Contemp. Hosp. Manag., 33, 670, 10.1108/IJCHM-06-2020-0538 Moin, 2021, Green HRM and psychological safety: how transformational leadership drives follower’s job satisfaction, Curr. Issues Tour., 24, 2269, 10.1080/13683500.2020.1829569 Nachmias, 2022, Line managers’ perceptions of diversity management: insights from a social exchange theory perspective, Empl. Relat., 44, 294, 10.1108/ER-12-2019-0484 Nakamura, 2022, Introducing neuroscience methods: an exploratory study on the role of reflection in developing leadership from a HRD perspective, Hum. Resour. Dev. Int. Nicolaou, N., Phan, P.H., and Stephan, U., 2021. The Biological Perspective in Entrepreneurship Research, Entrepreneurship: Theory and Practice. V. 45, No. 1, pp.3–17. https://doi.org/10.1177/1042258720967314. Park, 2021, How to fuel hotel employees’ daily innovative work? The interplay of daily affect and career future time perspective, J. Hosp. Mark. Manag., 30, 759 Parra, 2021, Combining virtual reality and organizational neuroscience for leadership assessment, Appl. Sci., 11, 10.3390/app11135956 Peng, 2022, The affect-proactive performance link and its reciprocal process: A hedonic contingency theory perspective, Asia Pac. J. Manag. Pittman, A., 2020. Leadership Rebooted: Cultivating Trust with the Brain in Mind, Human Service Organizations Management, Leadership and Governance, V. 44, No. 2, pp.127–143. https://doi.org/10.1080/23303131.2019.1696910. Post, 2019, The neuroscience of trust, Science, 363, 1187 Qiu, 2022, The impact of AI-enabled service attributes on service hospitableness: the role of employee physical and psychological workload, Int. J. Contemp. Hosp. Manag., 34, 1374, 10.1108/IJCHM-08-2021-0960 Reynolds Kueny, 2020, Ripple effects of supervisor counterproductive work behavior directed at the organization: using affective events theory to predict subordinates’ decisions to enact CWB, Hum. Perform., 33, 355, 10.1080/08959285.2020.1791871 Rock, D., 2009. Managing with the Brain in Mind, Strategy and Business, 54. Available at: https://www.strategy-business.com/article/09306 (accessed 20 October 2022). Sandrin, 2020, A longitudinal person-centered perspective on positive and negative affect at work, J. Psychol. Interdiscip. Appl., 154, 499, 10.1080/00223980.2020.1781033 Santamaría, L., 2019. La neurociencia pide paso al liderazgo, Transforma Partnering, Available at: https://www.transformapartnering.com/neuroliderazgo/ (accessed 10 October 2022). Sawhney, 2022, Challenge and hindrance stressors and work outcomes: the moderating role of day-level affect, J. Bus. Psychol., 37, 389, 10.1007/s10869-021-09752-5 Shehawy, 2022, Current workplace issues and behaviours in tourism and hospitality: moderating role of empowering leadership, Curr. Issues Tour., 25, 1637, 10.1080/13683500.2021.1928612 Teng, 2022, How and when authentic leadership promotes prosocial service behaviors: A moderated mediation model, Int. J. Hosp. Manag., 104, 10.1016/j.ijhm.2022.103227 Watson, 1988, Development and validation of brief measures of positive and negative affect: The PANAS scales, J. Personal. Soc. Psychol., 54, 1063, 10.1037/0022-3514.54.6.1063 Weiss, 1996, Affective Events Theory: A theoretical discussion of the structure, causes and consequences of affective experiences at work, Res. Organ. Behav., 18, 1 Xu, 2022, A workplace-driven model on the formation of OCB-C: perspectives of social exchange theory and agency theory, Int. J. Contemp. Hosp. Manag., 34, 2684, 10.1108/IJCHM-11-2021-1409 Yang, 2021, The effect of on-the-job shocks on employees’ intention to stay: an investigation of organizational embeddedness, Chin. Manag. Stud., 15, 10.1108/CMS-05-2020-0204 Yao, 2020, Offense is the best defense: the impact of workplace bullying on knowledge hiding, J. Knowl. Manag., 24, 10.1108/JKM-12-2019-0755 Yu, 2022, Micro-foundations of strategic decision-making in family business organisations: A cognitive neuroscience perspective, Long. Range Plan., 10.1016/j.lrp.2022.102198 Zak, P.J., 2017. The Neuroscience of Trust: Management Behaviors that Foster Employee Engagement. Harvard Business Review, January. Available at: https://cleo.rutgers.edu/articles/the-neuroscience-of-trust-management-behaviors-that-foster-employee-engagement/ (accessed 12 October 2022). Zhe, 2015, The neuroscience of effective leadership; cultivation of a healthy corporate culture through neurochemicals, Int. J. Manag. Account. Econ., 2, 584 Zhu, 2022, The emergence of team entrepreneurial passion from team helping: An affective events theory perspective, Int. Small Bus. J., 1 Zigarmi, 2017, A test of three basic assumptions of Situational Leadership® II Model and their implications for HRD practitioners, Eur. J. Train. Dev., 41, 241, 10.1108/EJTD-05-2016-0035 Zwaan, 2019, The role of neuroleadership in work engagement, SA J. Hum. Resour. Manag., V. 17