Multi-channel experience consistency: Evidence from Lexus

Interactive Marketing - Tập 6 Số 4 - Trang 317-325 - 2005
Hester Stuart-Menteth1, Simon Arbuthnot2, Hugh Wilson3
1Group Marketing Director The Eton Group, 5 Threadneedle Street, London, EC2R 8AY, UK
2National Marketing Manager Lexus (GB) Ltd Great Burgh, Burgh Heath, Epsom, KT18 5XS, UK
3Director, Multichannel Marketing Best Practice Club Cranfield School of Management, Cranfield, MK43 OAL, Bedford, UK

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