Modelling the readiness factors for agility in healthcare organization: a TISM approach
Tóm tắt
The purpose of this paper is to identify and analyze the interactions among different readiness factors for implementing agility in healthcare organization. Total interpretive structural modeling (TISM) based readiness framework for agility has been developed to understand the mutual interactions among the factors and to identify the driving and dependence power of these factors.
The identification of factors is done by TISM approach used for analyzing the mutual interactions between factors. Cross-impact matrix multiplication applied to classification analysis is utilized to find the driving and dependent factors of agile readiness in healthcare.
This paper identifies 12 factors of readiness for change in literature review, which is followed by an expert interview to understand the interconnection of factors and to study interrelationships of factors. The study suggests that factors like environmental scanning, resource availability, innovativeness, cost effectiveness, organizational leadership, training and development are important for implementing/improving the readiness of agility in healthcare organizations.
This research focuses mainly on readiness factors for agility in healthcare sector.
Top management must stress on readiness factors that have a strong driving power for efficient implementation of agility in healthcare. This study helps the managers to take quick decisions, and continuous monitoring of readiness factors would be more beneficial to improve the quality of service, which makes the organization more agile.
In this research, TISM-based readiness for agile framework structural model has been proposed for healthcare organizations, which is a new effort for implementation of agility in healthcare.
Từ khóa
Tài liệu tham khảo
2015, A contingency fit model of critical success factors for software development projects: a comparison of agile and traditional plan-based methodologies, Journal of Enterprise Information Management, 28, 7, 10.1108/JEIM-08-2013-0060
2019, Modeling the factors affecting the quality of life in diabetic patients in India using total interpretive structural modeling, Benchmarking: An International Journal, 26, 951, 10.1108/BIJ-07-2018-0180
2015, Key competencies for promoting service innovation: what are implications for the health sector?, The Innovation Journal, 20, 1
2008, Toward agile and resilient large-scale systems: adaptive robust national/international infrastructures, Global Journal of Flexible Systems Management, 9, 27, 10.1007/BF03396536
2017, The challenges of organizational agility (part 1), Industrial and Commercial Training, 49, 6, 10.1108/ICT-05-2016-0027
2017, The challenges of organizational agility: part 2, Industrial and Commercial Training, 49, 69, 10.1108/ICT-05-2016-0028
2011, Developing lean and agile health care supply chains, Supply Chain Management: An International Journal, 16, 176, 10.1108/13598541111127164
2017, Analysis of interaction among the barriers to 5S implementation using interpretive structural modeling approach, Benchmarking: An International Journal, 24, 1834, 10.1108/BIJ-07-2016-0110
2012, Forecasting project performance considering the influence of leadership style on organizational agility, International Journal of Productivity and Performance Management, 61, 653, 10.1108/17410401211249201
2019, Inter-partner dynamics and joint venture competitiveness: a fuzzy TISM approach, Benchmarking: An International Journal, 26, 97, 10.1108/BIJ-02-2018-0041
2008, Complexity of service value networks: conceptualization and empirical investigation, IBM Systems Journal, 47, 53, 10.1147/sj.471.0053
2014, Critical success factors for adoption of electronic health record systems: literature review and prescriptive analysis, Information Systems Management, 31, 296, 10.1080/10580530.2014.958024
2009, A fuzzy QFD approach to achieve agility, International Journal of Production Economics, 119, 380, 10.1016/j.ijpe.2009.02.013
2012, Enterprise architecture, IT effectiveness and the mediating role of IT alignment in US hospitals, Information Systems Journal, 22, 97, 10.1111/j.1365-2575.2011.00379.x
2012, Agility in medical treatment processes-a model-based approach, Modellierung, 201, 267
2013, Information technology competencies, organizational agility, and firm performance: enabling and facilitating roles, Information Systems Research, 24, 976, 10.1287/isre.2013.0500
2008, Analysis of interactions among the variables of supply chain performance measurement system implementation, Business Process Management Journal, 14, 512, 10.1108/14637150810888055
2014, IT capability and organizational performance: the roles of business process agility and environmental factors, European Journal of Information Systems, 23, 326, 10.1057/ejis.2013.4
2000, The agile supply chain: competing in volatile markets, Industrial Marketing Management, 29, 37, 10.1016/S0019-8501(99)00110-8
2004, Toward a conceptual framework of agile methods: a study of agility in different disciplines, 37
2011, People over process: key people challenges in agile development, IEEE Software, 28, 48, 10.1109/MS.2010.132
2016, The agility construct on project management theory, International Journal of Project Management, 34, 660, 10.1016/j.ijproman.2016.01.007
2003, The human side of organizational agility, Industrial Management & Data Systems, 103, 388, 10.1108/02635570310479963
2001, Response Ability: The Language, Structure, and Culture of the Agile Enterprise
2016, Operational antecedents of integrated patient planning in hospitals, International Journal of Operations & Production Management, 36, 879, 10.1108/IJOPM-05-2014-0237
2016, The sustainable humanitarian supply chain design: agility, adaptability and alignment, International Journal of Logistics Research and Applications, 19, 62, 10.1080/13675567.2015.1015511
2017, Green supply chain management: theoretical framework and further research directions, Benchmarking: An International Journal, 24, 184, 10.1108/BIJ-01-2016-0011
2015, Impact of agility, adaptability and alignment on humanitarian logistics performance: mediating effect of leadership, Global Business Review, 16, 812, 10.1177/0972150915591463
Dyer, L. and Shafer, R.A. (1998), “From human resource strategy to organizational effectiveness: lessons from research on organizational agility”, CAHRS Working Paper Series No. 98-12, Center for Advanced Human Resource Studies, School of Industrial and Labor Relations, Cornell University, Ithaca, NY.
2009, Evaluating agility in corporate enterprises, International Journal of Production Economics, 118, 410, 10.1016/j.ijpe.2008.12.009
2013, A study on the relationship between employee mental health and agility strategic readiness: a case study of Esfahan hospitals in Iran, Management Science Letters, 3, 1095, 10.5267/j.msl.2013.03.018
1995, Agile Competitors and Virtual Organizations: Strategies for Enriching the Customer
2014, In-depth study of ‘decoupling point’ as a reference model: an application for health service supply chain, Production Planning & Control, 25, 1107
2019, Modified total interpretive structural modelling (TISM) of asymmetric motives and its drivers in Indian bilateral CBJV, Benchmarking: An International Journal, 26, 614, 10.1108/BIJ-01-2018-0020
2013, Creating a culture of performance excellence at henry ford health system, Global Business and Organizational Excellence, 32, 6, 10.1002/joe.21469
2001, Costing customer value: an approach for the agile enterprise, International Journal of Operations & Production Management, 21, 630, 10.1108/01443570110390372
2015, Federal health care leadership skills required in the 21st century, Journal of Leadership Studies, 9, 8, 10.1002/jls.21397
2014, Critical success factors for the implementation of integrated healthcare information systems projects: an organizational fit perspective, Communication of the Association for Information Systems, 34, 775
2015, Modeling and analysis of FMS flexibility factors by TISM and fuzzy MICMAC, International Journal of System Assurance Engineering and Management, 6, 350
2015, Total interpretive structural modeling (TISM) of the enablers of a flexible control system for industry, Global Journal of Flexible Systems Management, 16, 63, 10.1007/s40171-014-0080-y
2015, Interpretive structural modeling (ISM) approach: a state of the art literature review, International Journal of Research in MechanIcal Engineering & Technology, 5, 15
2016, A TISM modeling of critical success factors of smartphone manufacturing ecosystem in India, Journal of Advances in Management Research, 13, 203, 10.1108/JAMR-12-2015-0088
2015, The role of strategic agility in acquisitions, British Journal of Management, 26, 596, 10.1111/1467-8551.12115
2018, Informal learning in work place: a case of caregivers, International Journal of Engineering & Technology, 7, 791
2018, Analysing the barriers of lean in Indian coal mining industry using integrated ISM-MICMAC and SEM, Benchmarking: An International Journal, 25, 2145, 10.1108/BIJ-04-2017-0057
1995, The development and operation of an agile manufacturing consortium: the case of AAMRC, 70
2018, Benchmarking model for factors influencing creation of negative electronic word of mouth, Benchmarking: An International Journal, 25, 3592, 10.1108/BIJ-08-2017-0222
2006, Agility evaluation using fuzzy logic, International Journal of Production Economics, 101, 353, 10.1016/j.ijpe.2005.01.011
2018, A strategic approach to workforce analytics: integrating science and agility, Business Horizons, 61, 397, 10.1016/j.bushor.2018.01.005
2018, An assessment of agility in selected hospitals of Mazandaran province, Iran, Journal of Basic Research in Medical Sciences, 5, 32, 10.29252/jbrms.5.3.32
2018, Influence of human capital on healthcare agility and healthcare supply chain performance, Journal of Business & Industrial Marketing, 33, 1012, 10.1108/JBIM-06-2017-0141
2018, Application of TISM and MICMAC for analysis of influential factors of sustainable development of tablet devices: a case study, International Journal of Sustainable Engineering, 11, 353, 10.1080/19397038.2017.1387186
2015, Talent management: preparing a ‘ready’ agile workforce, International Journal of Pediatrics and Adolescent Medicine, 2, 112
2005, Defining business agility: an exploratory study, 15
2014, Agility evaluation in fuzzy context: influence of decision-makers’ risk bearing attitude, Benchmarking: An International Journal, 21, 1084, 10.1108/BIJ-04-2012-0026
2018, Benchmarking the interactions among performance indicators in dairy supply chain: an ISM approach, Benchmarking: An International Journal, 25, 3858, 10.1108/BIJ-09-2017-0254
2011, Total interpretive structural modeling of continuity and change forces in e-government, Journal of Enterprise Transformation, 1, 147, 10.1080/19488289.2011.579229
2019, Modelling the enablers of workforce agility in IoT projects: a TISM approach, Global Journal of Flexible Systems Management, 20, 157, 10.1007/s40171-019-00208-7
2017, Modelling the enablers of agile performance in healthcare organization: a TISM approach, Global Journal of Flexible Systems Management, 18, 251, 10.1007/s40171-017-0160-x
2019, Agility in healthcare services: a systematic literature exploration, International Journal of Services and Operations Management, 32, 387, 10.1504/IJSOM.2019.098356
2012, Building personal and professional resources of resilience and agility in the healthcare workplace, Stress and Health, 28, 11, 10.1002/smi.1396
2017, Analyzing the agile manufacturing barriers using fuzzy DEMATEL, Benchmarking: An International Journal, 24, 1912, 10.1108/BIJ-02-2016-0024
2003, Combining lean and agile characteristics: creation of virtual groups by enhanced production flow analysis, International Journal of Production Economics, 85, 305, 10.1016/S0925-5273(03)00118-X
2010, Supply chain leagility in professional services: how to apply decoupling point concept in healthcare delivery system, Supply Chain Management: An International Journal, 15, 80, 10.1108/13598541011018148
2017, Technological capabilities and supply chain resilience of firms: A relational analysis using total interpretive structural modeling (TISM), Technological Forecasting and Social Change, 118, 161, 10.1016/j.techfore.2017.02.017
2001, Agility in manufacturing systems: an exploratory modeling framework and simulation, Integrated Manufacturing Systems, 12, 534, 10.1108/EUM0000000006236
2019, Ranking the barriers of sustainable textile and apparel supply chains: an interpretive structural modelling methodology, Benchmarking: An International Journal, 26, 371, 10.1108/BIJ-12-2017-0340
2018, Modeling the implementation barriers of cloud computing adoption: an interpretive structural modeling, Benchmarking: An International Journal, 25, 2760, 10.1108/BIJ-12-2016-0189
2018, How to decompress the pressure-the moderating effect of IT flexibility on the negative impact of governmental pressure on business agility
2014, IT and agility in the social enterprise: a case study of St Jude children’s research hospital’s ‘Cure4Kids’ IT-platform for international outreach, Journal of the Association for Information Systems, 15, 1, 10.17705/1jais.00351
2018, Modelling the factors of workplace spirituality in healthcare organization, International Journal of Engineering & Technology, 7, 786
2016, Modelling of key success factors for mobile virtual network operators in Indian telecommunication market, Global Business Review, 17, 1314, 10.1177/0972150916660395
2008, Exploring the dark side of IS in achieving organizational agility, Communications of the ACM, 51, 136, 10.1145/1400214.1400242
2001, Crafting a human resource strategy to foster organizational agility: a case study, Human Resource Management, 40, 197, 10.1002/hrm.1011
2018, An integrated approach for prioritizing lean and agile production factors based on costs of quality with a case study in the home appliance industry, Benchmarking: An International Journal, 25, 660, 10.1108/BIJ-07-2016-0104
2012, The role of organizational learning and agility in change management in state enterprises: a customer-oriented approach, International Research Journal of Applied and Basic Sciences, 3, 2540
1999, A methodology for achieving agility in manufacturing organisations: An introduction, International Journal of Production Economics, 62, 7
2014, Organisational capabilities for customer participation in health care service innovation, Australasian Marketing Journal, 22, 179, 10.1016/j.ausmj.2014.08.002
2013, Factors associated with the software development agility of successful projects, International Journal of Project Management, 31, 459, 10.1016/j.ijproman.2012.09.011
2017, How business intelligence maturity enabling hospital agility, Telematics and Informatics, 34, 450, 10.1016/j.tele.2016.06.009
2007, A review of enterprise agility: concepts, frameworks, and attributes, International Journal of Industrial Ergonomics, 37, 445, 10.1016/j.ergon.2007.01.007
2018, Food safety assessment in India: modelling enablers, Benchmarking: An International Journal, 25, 2478, 10.1108/BIJ-04-2017-0068
2000, A metric for agility measurement in product development, IIE Transactions, 32, 637, 10.1080/07408170008967422
2017, A framework to enhance agile manufacturing system: a total interpretive structural modelling (TISM) approach, Benchmarking: An International Journal, 24, 467, 10.1108/BIJ-09-2015-0092
2018, An integrated approach for implementation of agile manufacturing system in an Indian manufacturing industry, Benchmarking: An International Journal, 25, 1106, 10.1108/BIJ-01-2017-0017
2019, Modelling and analysis of barriers affecting the implementation of lean green agile manufacturing system (LGAMS), Benchmarking: An International Journal, 26, 498, 10.1108/BIJ-09-2017-0245
2015, Factors influencing agility in allocating decision-making rights for cyberspace operations
2012, Interpreting the interpretive structural model, Global Journal of Flexible SystemsManagement, 13, 87, 10.1007/s40171-012-0008-3
2017, Multi-criteria valuation of flexibility initiatives using integrated TISM–IRP with a big data framework, Production Planning & Control, 28, 999
2011, Competing perspectives on the link between strategic information technology alignment and organizational agility: insights from a mediation model, MIS Quarterly, 35, 463, 10.2307/23044052
2015, The process of strategic, agile, innovation development: a healthcare systems implementation case study, Journal of Global Information Management, 23, 1, 10.4018/JGIM.2015070101
2015, Agile, a guiding principle for health care improvement?, International Journal of Health Care Quality Assurance, 28, 468, 10.1108/IJHCQA-04-2014-0044
2011, Enhancing enterprise agility by deploying agile drivers, capabilities and providers, Information Sciences, 181, 3693, 10.1016/j.ins.2011.04.034
2019, A study on the influence of factors associated with organizational readiness for change in healthcare organizations using TISM, Benchmarking: An International Journal, 26, 1290, 10.1108/BIJ-06-2018-0161
2006, Change factors requiring agility and implications for IT, European Journal of Information Systems, 15, 132, 10.1057/palgrave.ejis.3000601
2011, Twenty criteria based agility assessment using fuzzy logic approach, The International Journal of Advanced Manufacturing Technology, 54, 1219
2012, Thirty-criteria-based agility assessment: a case study in an Indian pump manufacturing organisation, The International Journal of Advanced Manufacturing Technology, 63, 915
2016, Reflections on context in service research, Journal of Service Management, 27, 30, 10.1108/JOSM-04-2015-0115
1978, Societal systems planning, policy and complexity, Cybernetics and System, 8, 113
1989, What constitutes a theoretical contribution?, Academy of Management Review, 14, 490, 10.5465/amr.1989.4308371
2004, Change as the winds change: the impact of organizational transformation on firm survival in a shifting environment, Organizational Analysis, 12, 361
2016, Workplace flexibility dimensions as enablers of organizational citizenship behavior, Global Journal of Flexible Systems Management, 17, 41, 10.1007/s40171-015-0117-x
2014, Total interpretive structural modelling (TISM) of strategic performance management for Indian telecom service providers, International Journal of Productivity and Performance Management, 63, 421, 10.1108/IJPPM-04-2013-0081