Measuring the effectiveness of quality assurance systems in the construction industry

Property Management - Tập 16 Số 4 - Trang 222-228 - 1998
Ahmed A.R.Al‐Nakeeb1, TreforWilliams1, PeterHibberd1, StuartGronow1
1University of Glamorgan, Glamorgan, Wales, UK

Tóm tắt

Many large construction companies in the UK are now operating a quality assurance (QA) system to ISO 9000, yet there seems to be no available evidence that they have developed any way of measuring the “effectiveness” of their systems in meeting prescribed quality objectives. This paper discusses the difficulties faced in attempting to develop a model in the form of a matrix to measure the effectiveness of QA systems.

Từ khóa


Tài liệu tham khảo

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