Matching service strategies, business models and modular business processes

Amit, R. and Zott, C. (2001), “Value creation in e‐business”, Strategic Management Journal, Vol. 22 Nos 6/7, pp. 493‐520.

Apte, U.M. and Vepsäläinen, A.P.J. (1993), “High tech or high touch? Efficient channel strategies for delivering financial services”, Journal of Strategic Information Systems, Vol. 2 No. 1, pp. 39‐54.

Baldwin, C.Y. and Clark, K.B. (1997), “Managing in an age of modularity”, Harvard Business Review, Vol. 75 No. 5, pp. 84‐93.

Barratt, M. (2004), “Understanding the meaning of collaboration in the supply chain”, Supply Chain Management, Vol. 9 No. 1, pp. 30‐42.

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Casadesus‐Mananell, R. and Ricart, J. (2007), “Competing through business models”, IESE Business School Working Paper No. 713, Harvard Business School Press, Boston, MA, November.

Chapman, R., Soosay, C. and Kandampully, J. (2003), “Innovation in logistic services and the new business model – a conceptual framework”, International Journal of Physical Distribution & Logistics Management, Vol. 33 No. 7, pp. 630‐50.

Chesbrough, H. (2003), Open Innovation: The New Imperative for Creating and Profiting from Technology, Harvard Business School Press, Boston, MA.

Chesbrough, H. (2006), Open Business Models: How to Thrive in the New Innovation Landscape, Harvard Business School Press, Boston, MA.

Chesbrough, H. (2007), “Why companies should have open business models”, Sloan Management Review, Vol. 48 No. 2, pp. 22‐8.

Chesbrough, H. and Rosenbloom, R.S. (2002), “The role of the business model in capturing value from innovation: evidence from Xerox Corporation's technology spin‐off companies”, Industrial and Corporate Change, Vol. 11 No. 3, pp. 529‐55.

Collier, D.A. and Meyer, S.M. (1998), “A service positioning matrix”, International Journal of Production and Operations Management, Vol. 18 No. 12, pp. 1123‐244.

Cooper, M.C., Lambert, D.M. and Pagh, J.D. (1997), “Supply chain management: more than a new name for logistics”, The International Journal of Logistics Management, Vol. 8 No. 1, pp. 1‐14.

Coyle, J.J., Bardi, E.J. and Langley, C.J. (1992), The Management of Business Logistics, West Publishing, St Paul, MN.

Delfmann, W., Albers, S. and Gehring, M. (2002), “The impact of electronic commerce on logistics service providers”, International Journal of Distribution and Logistics Management, Vol. 32 No. 2, pp. 203‐22.

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Eisenhardt, K.M. (1989), “Building theories from case study research”, Academy of Management Review, Vol. 14 No. 4, pp. 532‐50.

Ellram, L.M. (1996), “The use of the case study method in logistics research”, Journal of Business Logistics, Vol. 17 No. 2, pp. 93‐138.

Fjeldstad, Ø.D. and Haanæs, K. (2001), “Strategy tradeoffs in the knowledge and network economy”, Business Strategy Review, Vol. 12 No. 1, pp. 1‐10.

Fjeldstad, Ø.D. and Ketels, H.M. (2006), “Competitive advantage and the value network configuration – making decisions at a Swedish life insurance company”, Long Range Planning, Vol. 39, pp. 109‐31.

Ghodeswar, B. and Vaidyanathan, J. (2008), “Business process outsourcing: an approach to gain access to world‐class capabilities”, Business Process Management Journal, Vol. 14 No. 1, pp. 23‐38.

Hamel, G. and Prahalad, C.K. (1989), “Strategic intent”, Harvard Business Review, Vol. 67 No. 3, pp. 63‐74.

Hammer, M. (1990), “Re‐engineering work – don't automate, obliterate”, Harvard Business Review, Vol. 68 No. 4, pp. 104‐12.

Hanafizadeh, P. and Moayer, S. (2008), “A methodology to define strategic processes in organizations: an exploration study in managerial holding companies”, Business Process Management Journal, Vol. 14 No. 2, pp. 219‐27.

Hayes, R. and Wheelwright, S. (1979), “Linking manufacturing process and product life cycles”, Harvard Business Review, Vol. 57 No. 1, pp. 133‐40.

Hayes, R. and Wheelwright, S. (1984), Restoring Our Competitive Edge: Competing Through Manufacturing, Wiley, New York, NY.

Heikkilä, J., Heikkilä, M. and Tinnilä, M. (2007), “The role of business models in developing business networks”, in Becker, S.A. (Ed.), Electronic Commerce: Concepts, Methodologies, Tools, and Applications, Information Science Reference (an imprint of IGI Global), Hershey, PA.

Heim, G. and Sinha, K. (2001), “A product‐process matrix for electronic B2C operations: implications for the delivery of customer value”, Journal of Service Research, Vol. 3 No. 4, pp. 286‐99.

Hudson, D., Lee‐Hong, S., Hite, D. and Haab, T. (2004), “Telephone pre‐surveys, self‐selection, and non‐response bias to mail and internet surveys in economic research”, Applied Economic Letters, Vol. 11 No. 4, pp. 237‐41.

Johansson, P. and Olhager, J. (2006), “Linking product‐process matrices for manufacturing and industrial service operations”, International Journal of Production Economics, Vol. 104 No. 2, pp. 615‐24.

Kallio, J., Tinnilä, M. and Tseng, A. (2006), “An international comparison of operator‐driven business models”, Business Process Management Journal, Vol. 12 No. 3, pp. 281‐98.

Kallio, J., Saarinen, T., Tinnilä, M. and Vepsäläinen, A.P.J. (2001), “Measuring delivery process performance”, International Journal of Logistics Management, Vol. 11 No. 1, pp. 75‐87.

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Lambert, D.M. (Ed.) (2006), Supply Chain Management: Processes, Partnerships, Performance, 2nd ed., Supply Chain Management Institute, Sarasota, FL.

Lambert, D.M. and Cooper, M.C. (2000), “Issues in supply chain management”, Industrial Marketing Management, Vol. 29, pp. 65‐83.

Lambert, D.M., Cooper, M.C. and Pagh, J.D. (1998), “Supply chain management: implementation issues and research opportunities”, The International Journal of Logistics Management, Vol. 9 No. 2, pp. 1‐19.

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Ojala, L., Andersson, D. and Naula, T. (2006), “The definition and market size of third party logistics services”, in Ojala, L. and Jämsä, P. (Eds), Third Party Logistics – Finnish and Swedish Experiences, Series Discussion and Working Papers 3:2006, Turku School of Economics, Turku.

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Osterwalder, A. and Pigneur, Y. (2002), “An e‐business model ontology for modeling e‐business”, paper presented at 15th Bled Electronic Commerce Conference, available at: http://129.3.20.41/eps/io/papers/0202/0202004.pdf (accessed January 28, 2008).

Osterwalder, A., Pigneur, Y. and Tucci, C.L. (2005), “Clarifying business models: origins, present, and future of the concept”, Communication of AIS, Vol. 16, article 1.

Pagh, J.D. and Cooper, M.C. (1998), “Supply chain postponement and speculation strategies: how to choose the right strategy”, Journal of Business Logistics, Vol. 19 No. 2, pp. 13‐33.

Pateli, A. and Giaglis, G. (2003), “A framework for understanding and analysing e‐business models”, paper presented at Bled Electronic Commerce Conference.

Pekkarinen, S. and Ulkuniemi, P. (2008), “Modularity in developing business services by platform approach”, The International Journal of Logistics Management, Vol. 19 No. 1, pp. 84‐103.

Persson, G. and Virum, H. (2001), “Growth strategies for logistics service providers: a case study”, The International Journal of Logistics Management, Vol. 12 No. 1, pp. 53‐64.

Peters, M., Cooper, J., Lieb, R.B. and Randall, H.L. (1998), “The third party logistics industry in Europe: provider perspectives on the industry's current status and future prospects”, International Journal of Logistics: Research and Applications, Vol. 1 No. 1, pp. 9‐25.

Porter, M.E. (1980), Competitive Strategy: Techniques for Analysing Industries and Competitors, The Free Press, New York, NY.

Pulkkinen, M., Rajahonka, M., Siuruainen, R., Tinnilä, M. and Wendelin, R. (2005), Liiketoimintamallit arvonluojina – ketjut, pajat ja verkot (Business Models in Value Creation – Chains, Shops and Networks), Teknologiateollisuus Ry, Helsinki (in Finnish).

Rajala, R., Rossi, M., Tuunainen, V.K. and Korri, S. (2001), Software Business Models: A Framework for Analyzing Software Industry, The National Technology Agency of Finland Tekes, Helsinki.

Rappa, M. (2000), “Business models on the web: managing the digital enterprise”, North Carolina State University, available at: www.digitalenterprise.org/models/models.html (accessed February 28, 2008).

Rodrıguez‐Dıaz, M. and Espino‐Rodrıguez, T. (2006), “Redesigning the supply chain: reengineering, outsourcing, and relational capabilities”, Business Process Management Journal, Vol. 12 No. 4, pp. 483‐502.

Sachan, A. and Datta, S. (2005), “Review of supply chain management and logistics research”, International Journal of Physical Distribution & Logistics Management, Vol. 35 No. 9, pp. 664‐705.

Schmenner, R.W. (1986), “How can service business survive and prosper?”, Sloan Management Review, Vol. 27 No. 3, pp. 21‐32.

Schmenner, R.W. (1990), Production/Operations Management, 4th ed., Macmillan, New York, NY.

Schmenner, R.W. (2004), “Service businesses and productivity”, Decision Sciences, Vol. 35 No. 3, pp. 333‐47.

Seddon, P.B., Lewis, G., Freeman, P. and Shanks, G. (2004), “The case for viewing business models as abstractions of strategy”, Communications of the AIS, Vol. 13, pp. 427‐42.

Selviaridis, K. and Spring, M. (2007), “Third party logistics: a literature review and research agenda”, The International Journal of Logistics Management, Vol. 18 No. 1, pp. 125‐50.

Shafer, S.M., Smith, H.J. and Linder, J.C. (2004), “The power of business models”, Business Horizons, Vol. 48, pp. 199‐207.

Silvestro, R., Fitzgerald, L., Johnston, R. and Voss, C. (1992), “Towards a classification of service processes”, International Journal of Service Industry Management, Vol. 3 No. 2, pp. 62‐75.

Sink, H.L. and Langley, C.J. Jr (1997), “A managerial framework for the acquisition of third‐party logistics services”, Journal of Business Logistics, Vol. 18 No. 2, pp. 163‐88.

Sink, H.L., Langley, C.J. Jr and Gibson, B.J. (1996), “Buyer observations of the US third‐party logistics market”, International Journal of Physical Distribution, Vol. 26 No. 3, pp. 37‐45.

Skjoett‐Larsen, T. (2000), “Third party logistics – from an interorganizational point of view”, International Journal of Physical Distribution & Logistics Management, Vol. 30 No. 2, pp. 112‐27.

Skjoett‐Larsen, T., Schary, P.B., Hsuan Mikkola, J. and Kotzab, H. (2007), Managing the Global Supply Chain, 3rd ed., Copenhagen Business School Press, Copenhagen.

Stabell, C.B. and Fjeldstad, Ø.D. (1998), “Configuring value for competitive advantage: on chains, shops and networks”, Strategic Management Journal, Vol. 19, pp. 413‐37.

Stähler, P. (2002), “Business models as an unit of analysis for strategizing”, Proceedings of the 1st International Workshop on Business Models.

Stoddard, D.B., Jarvenpaa, S.L. and Littlejohn, M. (1996), “The reality of business process reengineering. pacific Bell's centrex provisioning process”, California Management Review, Vol. 38 No. 3, pp. 57‐76.

Tikkanen, H., Lamberg, J., Parvinen, P. and Kallunki, J. (2005), “Managerial cognition, action and the business model of the firm”, Management Decision, Vol. 43 No. 6, pp. 789‐809.

Timmers, P. (1998), “Business models for electronic markets”, Electronic Commerce in Europe, Vol. 8 No. 2.

Tinnilä, M. and Vepsäläinen, A.P.J. (1995), “A model for strategic repositioning of service processes”, International Journal of Service Industry Management, Vol. 6 No. 4, pp. 57‐80.

van Laarhoven, P., Berglund, M. and Peters, M. (2000), “Third‐party logistics in Europe – five years later”, International Journal of Physical Distribution & Logistics Management, Vol. 30 No. 5, pp. 425‐42.

Voss, C., Tsikriktsis, N. and Frohlich, M. (2002), “Case research in operations management”, International Journal of Operations & Production Management, Vol. 22 No. 2, pp. 195‐219.

Walters, D. (2004), “A business model for the new economy”, International Journal of Physical Distribution & Logistics Management, Vol. 34 Nos 3/4, pp. 346‐57.

Yin, R.K. (1981), “The case study crisis”, Administrative Science Quarterly, Vol. 26 No. 1, pp. 58‐66.

Yin, R.K. (1994), Case Study Research: Design and Methods, 2nd ed., Sage, London.

Yin, R.K. (2003), Case Study Research: Design and Methods, 3rd ed., Sage, London.

Zott, C. and Amit, R. (2008), “The fit between product market strategy and business model – implications for firm performance”, Strategic Management Journal, Vol. 29 No. 1, pp. 1‐26.

Hamel, G. (2000), Leading the Revolution, Harvard Business School Press, Boston, MA.