MEASURING PATIENT EXPERIENCE OF ORAL HEALTH CARE: A CALL TO ACTION

Journal of Evidence Based Dental Practice - Tập 23 - Trang 101788 - 2023
NADEEM KARIMBUX1, MIKE T JOHN2, AMY STERN3, MORGAN T MAZANEC3, ANDREW D'AMOUR3, JIM COURTEMANCHE3, BARBRA RABSON3
1Tufts University School of Dental Medicine, Boston, MA
2University of Minnesota School of Dentistry, Department of Diagnostic and Biological Sciences, Minneapolis, MN
3Massachusetts Health Quality Partners, Brighton, MA

Tài liệu tham khảo

Berwick D.M., Nolan T.W., Whittington J. The triple aim: care, health, and cost. Health Aff Proj Hope. 2008;27(3):759-769. doi:10.1377/hlthaff.27.3.759 Bodenheimer, 2014, From Triple to Quadruple Aim: care of the Patient Requires Care of the Provider, Ann Fam Med, 12, 573, 10.1370/afm.1713 Omara, 2023, Lessons learned from the first steps of implementing value-based oral healthare: A case study from the Medical University of Vienna, J Evid Based Dent Pract, 23 Jivraj, 2022, Value-based oral health care: implementation lessons from four case studies, J Evid Based Dent Pr, 22 Righolt, 2019, Quality measures for dental care: a systematic review, Community Dent Oral Epidemiol, 47, 12, 10.1111/cdoe.12429 Mittal, 2019, Patient-reported outcome measures for adult dental patients: a systematic review, J Evid-Based Dent Pract, 19, 53, 10.1016/j.jebdp.2018.10.005 Shayestehpour, 2022, patient-reported outcome measures for pediatric dental patients: a methodological review and mapping exercise, J Evid-Based Dent Pract, 22 Rener-Sitar, 2021, Nonmalignant oral disease–specific dental patient-reported outcome measures for adult patients: a systematic review, J Evid-Based Dent Pract, 21, 10.1016/j.jebdp.2021.101529 Ingleshwar A., John M.T. Global availability of four-dimensional dental patient-reported outcome assessment. J Evid Based Dent Pr, in press. Yu, 2022, A bibliometric mapping study of the literature on oral health-related quality of life, J Evid Based Dent Pract, 23 Institute of Medicine (IOM). Oral Health Literacy: workshop Summary. 2013. doi:10.17226/13484 Lawal, 2023, Applicability of dental patient reported outcomes in low resource settings - a call to bridge the gap in clinical and community dentistry, J Evid Based Dent Pract, 23 What Is Patient Experience? Available at: https://www.ahrq.gov/cahps/about-cahps/patient-experience/index.html. Accessed March 11, 2022. Institute of Medicine (US) Committee on Quality of Health Care in America. Crossing the Quality Chasm: A New Health System For the 21st Century. USA: National Academies Press; 2001. Available at: http://www.ncbi.nlm.nih.gov/books/NBK222274/. Accessed June 10, 2022. The IHI Triple Aim | IHI - Institute for Healthcare Improvement. Available at: http://www.ihi.org/Engage/Initiatives/TripleAim/Pages/default.aspx. Accessed March 11, 2022. Anhang Price, 2014, Examining the role of patient experience surveys in measuring health care quality, Med Care Res Rev MCRR, 71, 522, 10.1177/1077558714541480 Doyle, 2013, A systematic review of evidence on the links between patient experience and clinical safety and effectiveness, BMJ Open, 3, 10.1136/bmjopen-2012-001570 Manary, 2013, The patient experience and health outcomes, N Engl J Med, 368, 201, 10.1056/NEJMp1211775 Sequist, 2012, Measuring chronic care delivery: patient experiences and clinical performance, Int J Qual Health Care J Int Soc Qual Health Care, 24, 206, 10.1093/intqhc/mzs018 Finding Quality Doctors: how Americans Evaluate Provider Quality in the United States. AP-NORC. Available at: https://apnorc.org/projects/finding-quality-doctors-how-americans-evaluate-provider-quality-in-the-united-states/. Accessed June 8, 2022. The Center for Health Care Quality at the George Washington University Medical Center School of Public Health and Health Services. Good for health, good for business: the case for measuring patient experience of care. Available at: http://forces4quality.org/af4q/download-document/3212/Resource-Case%20for%20Patient%20Experience_branded2.pdf. Accessed on February 1, 2021. Browne, 2010, Analysis & commentary. Measuring patient experience as a strategy for improving primary care, Health Aff Proj Hope, 29, 921, 10.1377/hlthaff.2010.0238 Chatterjee, 2015, Delivering value by focusing on patient experience, Am J Manag Care, 21, 735 Riskind, 2011, Why measure patient satisfaction?, J Med Pract Manag MPM, 26, 217 Roseman D., Osborne-Stafsnes J., Amy C.H., Boslaugh S., Slate-Miller K. Early lessons from four “aligning forces for quality” communities bolster the case for patient-centered care. Health Aff Proj Hope. 2013;32(2):232-241. doi:10.1377/hlthaff.2012.1085. Consumer Assessment of Healthcare Providers and Systems (CAHPS) Home Page. Available at: https://www.ahrq.gov/cahps/index.html. Accessed August 29, 2022. NHS England: Patient experience. Available at: https://www.england.nhs.uk/gp/patient-experience/. Accessed August 29, 2022. Patient Experiences in Australia: Summary of Findings. 2020-21 financial year | Australian Bureau of Statistics. Published November 17, 2021. Available at: https://www.abs.gov.au/statistics/health/health-services/patient-experiences-australia-summary-findings/latest-release. Accessed August 29, 2022. Ware, 1994 John, 2006, German short forms of the Oral Health Impact Profile, Community Dent Oral Epidemiol, 34, 277, 10.1111/j.1600-0528.2006.00279.x Naik, 2016, Validation of the English-language version of 5-item oral health impact profile, J Prosthodont Res, 60, 85, 10.1016/j.jpor.2015.12.003 Heydecke, 2003, Oral and general health-related quality of life with conventional and implant dentures, Community Dent Oral Epidemiol, 31, 161, 10.1034/j.1600-0528.2003.00029.x Six Domains of Health Care Quality. Available at: https://www.ahrq.gov/talkingquality/measures/six-domains.html. Accessed January 21, 2022. Reissmann, 2019, Dental patient-reported outcome measures are essential for evidence-based prosthetic dentistry, J Evid-Based Dent Pract, 19, 1, 10.1016/j.jebdp.2019.01.003 Hua, 2019, Increasing the value of orthodontic research through the use of dental patient-reported outcomes, J Evid-Based Dent Pract, 19, 99, 10.1016/j.jebdp.2019.04.005 Palaiologou, 2020, Dentist-patient communication of treatment outcomes in periodontal practice: a need for dental patient-reported outcomes, J Evid-Based Dent Pract, 20, 10.1016/j.jebdp.2020.101443 Listl, 2019, Value-based oral health care: moving forward with dental patient-reported outcomes, J Evid-Based Dent Pract, 19, 255, 10.1016/j.jebdp.2019.101344 Schierz, 2021, dental patient-reported outcomes – the promise of dental implants, J Evid-Based Dent Pract, 21, 10.1016/j.jebdp.2021.101541 Nagendrababu, 2023, Dental patient-reported outcomes in endodontics – a narrative review, Evid Based Dent Pract, 23 Häggman-Henrikson, 2022, The voice of the patient in orofacial pain management, J Evid-Based Dent Pract, 22 Tao, 2023, The use of dental patient-reported outcomes among randomized controlled trials in orthodontics: a methodological study, J Evid Based Dent Pract, 23 Ongkosuwito, 2023, How PROs can contribute to what matters most to patients with orofacial clefts, J Evid Based Dent Pract, 23 Chanthavisouk, 2022, Dental therapy and dental patient-reported outcomes (dPROs), J Evid-Based Dent Pract, 22 Chanthavisouk, 2023, Existing evidence for dental hygiene and dental therapy interventions: A determination of distinct patient populations, J Evid Based Dent Pract, 23 Lin, 2020, Assessing patient experience and healthcare quality of dental care using patient online reviews in the united states: mixed methods study, J Med Internet Res, 22, e18652, 10.2196/18652 HPI: changes in dentist demographics, practice modalities accelerating | American Dental Association. Available at: https://www.ada.org/publications/ada-news/2022/march/hpi-changes-in-dentist-demographics-practice-modalities-accelerating. Accessed June 27, 2022. Newsome, 1999, A review of patient satisfaction: 2. Dental patient satisfaction: an appraisal of recent literature, Br Dent J, 186, 166 Chaffin, 2007, The development of a conceptual model for evaluating dental patient satisfaction, Mil Med, 172, 1239, 10.7205/MILMED.172.12.1239 Sbaraini, 2012, Experiences of dental care: what do patients value?, BMC Health Serv Res, 12, 177, 10.1186/1472-6963-12-177 Patients’ satisfaction with dental care: a qualitative study to develop a satisfaction instrument | BMC Oral Health. Available at: https://bmcoralhealth.biomedcentral.com/articles/10.1186/s12903-018-0477-7#citeas. Accessed March 11, 2022. Mussard, 2008, What do you think of your dentist? A dental practice assessment questionnaire, J Eval Clin Pract, 14, 181, 10.1111/j.1365-2753.2006.00826.x Steward, 2002 2011 Davies A.R., Ware J.E. Development of a Dental Satisfaction Questionnaire for the Health Insurance Experiment. RAND Corporation; 1982. Available at: https://www.rand.org/pubs/reports/R2712.html. Accessed March 11, 2022. Corah, 1984, Development of a patient measure of satisfaction with the dentist: the dental visit satisfaction scale, J Behav Med, 7, 367, 10.1007/BF00845270 Narayanan, 2014, The dental practice questionnaire: a patient feedback tool for improving the quality of dental practices, Aust Dent J, 59, 334, 10.1111/adj.12200 AHRQ. Patient experience measures from the CAHPS® dental plan survey. 2017. Available at: https://www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/dental/about/measures-dental-plan-709.pdf. Accessed on February 8, 2021. Delta Dental Plans Association. Delta dental launches nationwide effort to advance patient-centered care. Available at: https://www.prnewswire.com/news-releases/delta-dental-launches-nationwide-effort-to-advance-patient-centered-care-301294316.html. Accessed August 29, 2022. John, 2021, Foundations of oral health-related quality of life, J Oral Rehabil, 48, 355, 10.1111/joor.13040 Ballou, 2008, 2, 509 Baruch, 2008, Survey response rate levels and trends in organizational research, Hum Relat, 61, 1139, 10.1177/0018726708094863 Owen, 2022, The impact of the COVID-19 pandemic on the mental health of dentists in Wales, Br Dent J, 232, 44, 10.1038/s41415-021-3756-7 Kulkarni, 2016, Stress and professional burnout among newly graduated dentists, J Int Soc Prev Community Dent, 6, 535, 10.4103/2231-0762.195509 Keller, 2009, The development and testing of a survey instrument for benchmarking dental plan performance: using insured patients’ experiences as a gauge of dental care quality, J Am Dent Assoc 1939, 140, 229, 10.14219/jada.archive.2009.0137 Slade, 1994, Development and evaluation of the oral health impact profile, Community Dent Health, 11, 3 Slade, 1997, Derivation and validation of a short-form oral health impact profile, Community Dent Oral Epidemiol, 25, 284, 10.1111/j.1600-0528.1997.tb00941.x John, 2021, Recommendations For use and scoring of oral health impact profile versions, J Evid-Based Dent Pract John, 2022, Standardization of dental patient-reported outcomes measurement using ohip-5 - validation of “recommendations for use and scoring of oral health impact profile versions.”, J Evid-Based Dent Pract, 22