Loyalty toward online food delivery service: the role of e-service quality and food quality

Journal of Foodservice Business Research - Tập 22 Số 1 - Trang 81-97 - 2019
Dwi Suhartanto1, Mohd Helmi Ali2, Kim Hua Tan3, Fauziyah Sjahroeddin1, Lusianus Kusdibyo1
1Department of Business Administration, Bandung State Polytechnic, Bandung, Indonesia
2School of Management, Faculty of Economics and Management, National University of Malaysia, Malaysia
3Operations Management and Information Systems, Nottingham University Business School, Jubilee Campus, Nottingham, UK

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