Quản lý Lưu lượng Đối thoại Dựa trên Kiến thức cho Robot Xã hội và Các Đại lý Đối thoại

Belpaeme T, Kennedy J, Ramachandran A, Scassellati B, Tanaka F (2018) Social robots for education: a review. Sci Robot, 3(21) Pan Y, Okada H, Uchiyama T, Suzuki K (2015) On the reaction to robot’s speech in a hotel public space. Int J Soc Robot 7:911–920 Pandey AK, Gelin R (2018) A mass-produced sociable humanoid robot: Pepper: the first machine of its kind. IEEE Robot Autom Mag 25(3):40–48 Niemelä M, Heikkilä P, Lammi H, Oksman V (2019) A social robot in a shopping mall: Studies on acceptance and stakeholder expectations. Technol, Soc Ethical Aspects of Human-Robot Interact. Springer, Soc Robot Broekens J, Heerink M, Rosendal H (2009) Assistive social robots in elderly care: a review. Gerontechnology 8(2):94–103 Papadopoulos C, Hill T, Battistuzzi L, Castro N, Nigath A, Randhawa G, Merton L, Kanoria S, Kamide H, Chong N-Y, Hewson D, Davidson R, Sgorbissa A (2020) The CARESSES study protocol: testing and evaluating culturally competent socially assistive robots among older adults residing in long term care homes through a controlled experimental trial. Arch. Public Health 78(1):1–20 Papadopoulos C, Castro N, Nigath A, Davidson R, Faulkes N, Menicatti R, Khaliq AA, Recchiuto CT, Battistuzzi L, Randhawa G, Merton L, Kanoria S, Chong NY, Kamide K, Hewson D, Sgorbissa A (2021) The CARESSES randomised controlled trial: exploring the health-related impact of culturally competent artificial intelligence embedded into socially assistive robots and tested in older adult care homes. Int J Soc Robot Adelman RD, Tmanova LL, Delgado D, Dion S, Lachs MS (2014) Caregiver burden: a clinical review. JAMA 311(10):1052–1060 Yang G-Z, Nelson BJ, Murphy RR, Choset H, Christensen H, Collins SH, Dario P, Goldberg K, Ikuta K, Jacobstein N, Kragic D, Taylor RH, McNutt M (2020) Combating COVID-19 - the role of robotics in managing public health and infectious diseases. Sci Robot, 5(40) Zhu N, Zhang D, Wang W, i X, Yang B, Song J, Zhao X, Huang B, Shi W, Lu R, Niu P, Zhan F, Ma X, Wang D, Xu W, Wu G, Gao GF, Tan W, (2020) China novel coronavirus investigating and research team. A novel coronavirus from patients with pneumonia in china. New Eng J Med 328(8):727–733 Miller G (2020) Social distancing prevents infections, but it can have unintended consequences. Science Schuetzler RM, Grimes GM, Giboney JS (2020) The impact of chatbot conversational skill on engagement and perceived humanness. JIMS 37(3):875–900 Bruno B, Chong NY, Kamide H, Kanoria S, Lee J, Lim Y, Pandey AK, Papadopoulos C, Papadopoulos I, Pecora F, Saffiotti A, Sgorbissa A (2017) Paving the way for culturally competent robots: a position paper. IEEE International Symposium on Robot and Human Interactive Communication (RO-MAN), pages 553–560 Recchiuto CT, Sgorbissa A (2020) A feasibility study of culture-aware cloud services for conversational robots. IEEE Robot Autom Lett 5(4):6559–6566 Recchiuto CT, Gava L, Grassi L, Grillo A, Lagomarsino M, Lanza D, Liu Z, Papadopoulos C, Papadopoulos I, Scalmato A, Sgorbissa (2020) A Cloud services for culture aware conversation: Socially assistive robots and virtual assistants. UR, p. 270–277 Ware J, Gandek B (1998) Overview of the sf-36 health survey and the international quality of life assessment (iqola) project. J Clin Epidemiol 51(11):903–12 Nomura T, Kanda T, Suzuki T (2006) Experimental investigation into influence of negative attitudes toward robots on human-robot interaction. AI Soc 20:138–150 Hays R, DiMatteo MR (1987) A short-form measure of loneliness. J Pers Assess 51(1):69–81 Mavridis N (2015) A review of verbal and non-verbal human-robot interactive communication. Rob Auton Syst 63:2–35 Bruno B, Recchiuto CT, Papadopoulos I, Saffiotti A, Koulouglioti C, Menicatti R, Mastrogiovanni F, Zaccaria R, Sgorbissa A (2019) Knowledge representation for culturally competent personal robots: requirements, design principles, implementation, and assessment. Int J Soc Robot 11:515–538 Lewis JR, Hardzinski ML (2015) Investigating the psychometric properties of the speech user interface service quality questionnaire. Int J Speech Tech 18:479–487 Lewis JR (2016) Standardized questionnaires for voice interaction design. AVIxD, 1(1) Dinan E, Rollerand S, Shuster K, Fan A, Auli M, Weston J (2018) Wizard of Wikipedia: Knowledge-powered conversational agents. Int Conf on Learning Representations (ICLR) Huang J, Zhou M, Yang D (2007) Extracting chatbot knowledge from online discussion forums. Paper presented at the 20th Int J Conf on AI (IJCAI’07), p. 423–428 Kim S, Kwon O-W, Kim H (2020) Knowledge-grounded chatbot based on dual wasserstein generative adversarial networks with effective attention mechanisms. Appl Sci, 10(9) Ghazvininejad M, Brockett C, Chang M-W, Dolan B, Gao J, Yih W-T, Galley M (2018) A knowledge-grounded neural conversation model. Paper presented at the Thirty-Second AAAI Conf. on AI Ritter A, Cherry C, Dolan WB (2011) Data-driven response generation in social media. EMNLP, p. 583–593 Kocaballi AB, Laranjo L, Coiera E (2018) Measuring user experience in conversational interfaces: a comparison of six questionnaires. Proceedings of the 32nd International BCS Human Computer Interaction Conference (HCI) Adiwardana D, Luong M-T, So DR, Hall J, Fiedel N, Thoppilan R, Yang Z, Kulshreshtha A, Nemade G, Lu Y, Le QV (2020) Towards a human-like open-domain chatbot. arXiv preprint arXiv:2001.09977 Roller S, Dinan E, Goyal N, Ju D, Williamson M, Liu Y, Xu J, Ott M, Shuster K, Boureau Y-L, Smith EM, Weston J (2020) Recipes for building an open-domain chatbot. arXiv preprint arXiv:2004.13637 Venkatesh A, Khatri C, Ram A, Guo F, Gabriel R, Nagar A, Prasad R, heng M, Hedayatnia B, Metallinou A, Goel R, Yang S, Raju A (2018) On evaluating and comparing conversational agents. arXiv preprint arXiv:1801.03625 Cervone A, Riccardi G (2020) Is this dialogue coherent? learning from dialogue acts and entities. Proceedings of the 21th Annual Meeting of the Special Interest Group on Discourse and Dialogue Higashinaka R, Meguro T, Imamura K, Sugiyama H, Makino T, Matsuo Y (2014) Evaluating coherence in open domain conversational systems. Fifteenth Annual Conference of the International Speech Communication Association Nimavat K, Champaneria T (2017) Chatbots: an overview types, architecture, tools and future possibilities. Int J Sci Res Develop 5(7):1019–1024 D’silva GS, Thakare S, More S, Kuriakose J (2017) Real world smart chatbot for customer care using a software as a service (saas) architecture. IEEE Int Conf on IoT in Social, Mobile, Analytics and Cloud (I-SMAC), pp 658–664 Nuruzzaman M, Hussain OK (2018) A survey on chatbot implementation in customer service industry through deep neural networks. Paper presented at the 15th Int Conf on e-Business Engineering (ICEBE), p. 54–61 Zhou L, Gao J, Li D, Shum H-Y (2020) The design and implementation of xiaoice, an empathetic social chatbot. Comput Linguist 46(1):53–93 Shum H-Y, He X, Li D (2018) From eliza to xiaoice: Challenges and opportunities with social chatbots. Front Inf Technol Electron Eng 19:10–26 Weizenbaum J (1966) Eliza - a computer program for the study of natural language communication between man and machine. Commun ACM, 9(1) Colby K (1975) Artificial paranoia: a computer simulation of paranoid processes. Elsevier Wallace RS (2009) The anatomy of a.l.i.c.e. parsing the turing test. Springer, p. 181–210 Turing A (1950) Computing machinery and intelligence. Mind 59(236):433–460 Dilmegani C Top 30 successful chatbots of 2021 & reasons for their success. https://research.aimultiple.com/top-chatbot-success/#bots-for-general-use. Accessed: 2021-04-24 Pardes A The emotional chatbots are here to probe our feelings. https://www.wired.com/story/replika-open-source/. Accessed: 2021-04-24 Alleyne A Chat bots are becoming uncannily human. can they be our friends? https://edition.cnn.com/style/article/tech-loneliness-replika-wellness/index.html. Accessed: 2021-04-24 Weston J, Dinan E, Miller AH (2018) Retrieve and refine: Improved sequence generation models for dialogue. Proceedings of the 2018 EMNLP Workshop SCAI: The 2nd International Workshop on Search-Oriented Conversational AI Zhang Y, Sun S, Galley M, Chen Y-C, Brockett C, Gao X, Gao J, Liu J, Dolan B (2020) DIALOGPT: Large-scale generative pre-training for conversational response generation. Proceedings of the 58th Annual Meeting of the Association for Computational Linguistics: System Demonstrations Dinan E, Humeau S, Weston J, Chintagunta B (2020) Build it break it fix it for dialogue safety: Robustness from adversarial human attack. Proceedings of EMNLP-IJCNLP 2019 - 2019 Conference on Empirical Methods in Natural Language Processing and 9th International Joint Conference on Natural Language Processing, p 4537–4546 Guarino N (1998) Formal ontology and information systems. FOIS’98 Conf, p. 81–97 Motik B, Patel-Schneider PF, Parsia B (2008) Owl 2 web ontology language structural specification and functional-style syntax. WWW Consortium Carrithers M, Candea M, Sykes M, Holbraad M, Venkatesan S (2010) Ontology is just another word for culture: motion tabled at the 2008 meeting of the group for debates in anthropological theory. Crit Anthropol, Grassi L, Recchiuto CT, Sgorbissa A (2021) Knowledge triggering, extraction and storage via human-robot verbal interaction. arXiv preprint arXiv:2104.11170 Weiss B, Wechsung I, Naumann A, Möller S (2008) Subjective evaluation method for speech-based uni- and multimodal applications. Perception in Multimodal Dialogue Systems, Springer, pp 285–288