It may be efficient but is it effective?
Industrial Management - Tập 76 Số 8 - Trang 14-17
Tóm tắt
Effectiveness and efficiency are often used interchangeably, as though they mean the same thing. But there is a difference, and it is one that explains a lot of the nonsenses which occur in the workplace. Gordon Humphreys and Andrew May — consultants with Binder Hamlyn Fry — describes the dangers of this confusion.