Interval valued intuitionistic fuzzy AHP-WASPAS based public transportation service quality evaluation by a new extension of SERVQUAL Model: P-SERVQUAL 4.0

Expert Systems with Applications - Tập 186 - Trang 115757 - 2021
Ecem Tümsekçalı1, Ertuğrul Ayyıldız2,3, Alev Taşkın Gümüş3
1Department of Industrial Engineering, Duzce University, 81620 Duzce, Turkey
2Department of Industrial Engineering, Karadeniz Technical University, 61080, Trabzon, Turkey
3Department of Industrial Engineering, Yildiz Technical University, 34349 İstanbul, Turkey

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