Improving disaster management in international tourism

Management Review Quarterly - Trang 1-15 - 2023
Kyoo-Man Ha1
1Faculty of Resilience, Rabdan Academy, Abu Dhabi, UAE

Tóm tắt

Despite strong interest in tourism during the pandemic, frameworks of disaster management have not been rigorously provided for the international tourism field. The present research aimed to study how to improve disaster management in international tourism toward mitigating human suffering and economic damages. Qualitative content analysis was used as the key methodology in investigating passive and active disaster management. These two approaches were compared considering tourists, tourism industry, regional governments, and international organizations as variables. The main finding has been that stakeholders must shift from passive to active disaster management, while strategically addressing networking, the disaster management cycle, and local education, among other factors. This study provided a systematic framework of disaster management by studying not only the supply but also the demand side in international tourism.

Tài liệu tham khảo

Aliperti G, Cruz AM (2018) Risk communication to tourists: towards the definition of a research agenda for a more effective disaster preparedness in Japan. Almatourism 9(17):1–12. https://doi.org/10.6092/issn.2036-5195/8267 Aliperti G, Rizzi F, Frey M (2018) Cause-related marketing for disaster risk reduction in the tourism industry: a comparative analysis of prevention- and recovery-related campaigns. J Hospitality Tourism Manage 37:1–10. https://doi.org/10.1016/j.jhtm.2018.08.003 Bae SY, Chang PJ (2021) The effect of coronavirus disease-19 (COVID-19) risk perception on behavioural intention towards ‘untact’ tourism in South Korea during the first wave of the pandemic (March 2020). Curr Issues Tourism 24(7):1017–1035. https://doi.org/10.1080/13683500.2020.1798895 Becken S, Hughey KFD (2013) Linking tourism into emergency management structures to enhance disaster risk reduction. Tourism Manage 36:77–85. https://doi.org/10.1016/j.tourman.2012.11.006 Brida JG, Pulina M (2010) A literature review on the tourism-led-growth hypothesis: Working papers 2010/17. CUEC, Cagliari, Italy Building Science Education Solution Center (2021) Disaster resistance and resiliency. U.S. Department of Energy. https://bsesc.energy.gov/training-modules/disaster-resistance-and-resiliency. Accessed 9 October 2022 Dietrich A (2016) Culture, barriers to recovery, and the question of resilience.Nat Hazard Obs XL(5):10–15. https://scholar.google.co.kr/citations?view_op=view_citation&hl=en&user=WKIG7qsAAAAJ&citation_for_view=WKIG7qsAAAAJ:ufrVoPGSRksC Faulkner B (2001) Towards a framework for tourism disaster management. Tourism Manage 22(2):135–147. https://doi.org/10.1016/S0261-5177(00)00048-0 Get Ready Queensland and Logan City Council (2019) Disaster preparedness for tourism and accommodation providers: a guide. Logan City Council, Logan, Australia Goede J, Berg N (2018) The family in the center of international assignments: a systematic review and future research agenda. Manage Rev Q 68:77–102. https://doi.org/10.1007/s11301-017-0134-2 Intellspot.com (2021) Qualitative data analysis methods and techniques. Intellspot.com. http://intellspot.com/qualitative-data-analysis-methods/. Accessed 21 October 2022 Kamal-Chaoui L (2022) Travelling light: Labour shortages hampering sustainable recovery for tourism. COGITO. https://oecdcogito.blog/2022/07/12/labour-shortages-hamper-sustainable-tourism-recovery-after-summer-holidays/. Accessed 28 October 2022 Korinth B (2022) Impact of the COVID-19 pandemic on international tourism income in tourism receiving countries. Sustainability 14(19):12550. https://doi.org/10.3390/su141912550 Korstanje ME, Ivanov S (2012) Tourism as a form of new psychological resilience: the inception of dark tourism. Cultur - Revista de Culture e Turismo 6(4):56–71. https://doi.org/10.2139/ssrn.2168400 Kuckertz A, Brandle L (2022) Creative reconstruction: a structured literature review of the early empirical research on the COVID-19 crisis and entrepreneurship. Manage Rev Q 72:281–307. https://doi.org/10.1007/s11301-021-00221-0 Lickorish LJ, Jenkins CL (1997) An introduction to tourism. Butterworth-Heinemann, Oxford, U.K Maditinos Z, Vassiliadis C (2008) Crisis and disasters in tourism industry: Happen locally – affect globally. MIBES E-Book 67–76. https://www.semanticscholar.org/paper/Crises-and-Disasters-in-Tourism-Industry%3A-Happen-Maditinos-Vassiliadis/62985def316bcfad63b6d4728fc9c89726877959 Mantyniemi P (2012) An analysis of seismic risk from a tourism point of view. Disasters 36(3):465–476. https://doi.org/10.1111/j.1467-7717.2011.01266.x Morakabati Y, Page SJ, Fletcher J (2017) Emergency management and tourism stakeholder responses to crises: a global survey. J Travel Res 56(3):299–316. https://doi.org/10.1177/0047287516641 Nagai N (2012) Disaster tourism: The role of tourism in post-disaster period of Great East Japan earthquake. Thesis. Institute of Social Studies Patel F (2022) Natural disasters set to increase by 37% globally by 2025 – Report. The Citizen. https://www.citizen.co.za/news/south-africa/weather/natural-disasters-set-to-increase-by-37-globally-by-2025-report/. Accessed 14 January 2023 Peltomaki SM (2015) Crisis in the tourism industry and their effects on different generations. Bachelor thesis. HAAGA-HELIA University of Applied Sciences Queensland Government (2019) What to do when visiting Queensland and a natural disaster strikes. Department of Innovation, Tourism Industry Development and the Commonwealth Games, Australia Rindrasih E, Witte P, Spit T, Zoomers A (2019) Tourism and disasters: impact of disaster events on tourism development in Indonesia 1998–2016 and structural approach policy responses. J Serv Sci Manage 12(2):93–115. https://doi.org/10.4236/jssm.2019.122006 Ritchie BW (2004) Chaos, crises and disasters: a strategic approach to crisis management in the tourism industry. Tourism Manage 25(6):669–683. https://doi.org/10.1016/j.tourman.2003.09.004 Rossello J, Becken S, Santana-Gallego M (2020) The effects of natural disasters on international tourism: a global analysis. Tourism Manage 79:104080. https://doi.org/10.1016/j.tourman.2020.104080 Rucinska D (2016) Natural disaster tourism as a type of dark tourism. Int J Humanities Social Sci 10(5):1458–1462. https://doi.org/10.5281/zenodo.1124107 Schenkenhofer J (2022) Hidden champions: a review of the literature & future research avenues. Manage Rev Q 72:417–482. https://doi.org/10.1007/s11301-021-00253-6 Seyfi S, Hall CM, Saarinen J (2022) Rethinking sustainable substitution between domestic and international tourism: a policy thought experiment (online first). J Policy Res Tourism Leisure Events. https://doi.org/10.1080/19407963.2022.2100410 Substance Abuse and Mental Health Services Administration (SAMHSA) (2020) Types of disasters. SAMHSA. https://www.samhsa.gov/find-help/disaster-distress-helpline/disaster-types. Accessed 06 November 2022 Sun S, Zhong L, Law R, Zhang X, Yang L, Li M (2022) A proposed DISE approach for tourist destination crisis management. Sustainability 14(17):11009. https://doi.org/10.3390/su141711009 Sydnor-Bousso S, Stafford K, Tews M, Adler H (2011) Toward a resilience model for the hospitality & tourism industry. J Hum Resour Hospitality Tourism 10(2):195–217. https://doi.org/10.1080/15332845.2011.536942 Tang JS, Feng JY (2018) Residents’ disaster preparedness after the Meinong Taiwan earthquake: a test of protection motivation theory. Int J Environ Res Public Health 15(7):1434. https://doi.org/10.3390/ijerph15071434 Thomas C (2021) Campus “all hazards” emergency preparedness response plan. Virginia Union University, Richmond, Virginia Trainor J, Velotti L (2013) Leadership in crises, disasters, and catastrophes. J Leadersh Stud 7(3):38–40. https://doi.org/10.1002/jls.21295 United Nations Environment Programme (UNEP) (2007) Disaster risk reduction in tourism destinations. UNEP Division of Technology, Industry & Economics, Paris, France United Nations International Strategy for Disaster Reduction (UNISDR) (2013) Global assessment report for disaster risk reduction. UNISDR, Geneva, Switzerland United Nations World Tourism Organization (UNWTO) (2019) International tourism highlights. UNWTO, Madrid, Spain UNWTO (2022) UNWTO tourism barometer and statistical annex. UNWTO. https://www.e-unwto.org/doi/abs/10.18111/wtobarometereng.2022.20.1.3?role=tab. Accessed 1 October 2022 UNWTO (2023) Official website of UNWTO. UNWTO. https://www.unwto.org/. Accessed 2 March 2023 Ural M (2015) Importance of risk management for the sustainability of tourism. J Social Sci Inst 18(33):163–178. https://dergipark.org.tr/tr/download/article-file/852745 Vermeulen-Miltz E, Clifford-Holmes JK, Snow B, Lombard Amanda T (2022) Exploring the impacts of COVID-19 on coastal tourism to inform recovery strategies in Nelson Mandela Bay, South Africa. Syst 10:120. https://doi.org/10.3390/systems10040120 Wallmeier M, Zainhofer F (2006) How to invest over the life cycle: insights from theory. J Betriebswirtsch 56:219–244. https://doi.org/10.1007/s11301-006-0015-6 Wilson S, Temple B, Milliron M, Vazquez C, Packard M, Rudy B (2007) The lack of disaster preparedness by the public and it’s affect on communities. Internet J Rescue Disaster Med 7(2):1–8. https://ispub.com/IJRDM/7/2/11721 Wright D, Sharpley R (2016) Local community perceptions of disaster tourism: the case of L’Aquila, Italy. Curr Issues Tourism 21(14):1569–1585. https://doi.org/10.1080/13683500.2016.1157141 Yeh SS (2021) Tourism recovery strategy against COVID-19 pandemic. Tourism Recreat Res 46(2):188–194. https://doi.org/10.1080/02508281.2020.1805933