Impact of Technostress on End-User Satisfaction and Performance
Tóm tắt
Từ khóa
Tài liệu tham khảo
M. Al-Fudai, 2008, Investigating teacher stress when using technology, Computers & Education, 51, 1103, 10.1016/j.compedu.2007.11.004
T. Amabile, 1996, Assessing the work environment for creativity, Academy of Management Journal, 39, 1154, 10.2307/256995
R. Baecker, 1995, Readings in Human-Computer Interaction: Toward the Year 2000
J. Bailey, 1983, Development of a tool for measuring and analyzing computer user satisfaction, Management Science, 29, 530, 10.1287/mnsc.29.5.530
A. Baronas, 1988, Restoring a sense of control during implementation: How user involvement leads to system acceptance, MIS Quarterly, 12, 110, 10.2307/248811
J. Baroudi, 1986, An empirical study of the impact of user involvement on system usage and information satisfaction, Communications of the ACM, 29, 232, 10.1145/5666.5669
A. Basoglu, Technology mediated interruptions: Attention analysis and impact on task performance, 1
R. Benard, 1993, User satisfaction with EIS, Information Systems Management, 10, 21, 10.1080/10580539308906953
S. Blili, 1998, Impact of task uncertainty, end-user involvement, and competence on the success of end-user computing, Information and Management, 33, 137, 10.1016/S0378-7206(97)00043-8
Boehret, K. A program that makes your inbox less scary. <i>Wall Street Journal</i> (September 10, 2009) (available at <a target="_blank" href='http://online.wsj.com/article/SB10001424052970204348804574400790380843688.html'>http://online.wsj.com/article/SB10001424052970204348804574400790380843688.html</a>
M. Brosnan, 1998, Technophobia—The Psychological Impact of Information Technology, 10.4324/9780203436707
P. Carayon, 2000, Socio-technical issues in implementation of imaging technology, Behavior and Information Technology, 19, 247, 10.1080/01449290050086363
J. Cellier, 1992, Interference between switched tasks, Ergonomics, 35, 25, 10.1080/00140139208967795
J. Chang, 2005, Measuring the performance of information systems: A functional scorecard, Journal of Information Systems, 22, 85
L. Chen, 2002, Enticing online consumers: An extended technology acceptance perspective, Information and Management, 39, 705, 10.1016/S0378-7206(01)00127-6
K. Clark, 1996, Technostressed out? How to cope in the digital age, Library Journal, 21, 30
C. Cooper, 2001, Organizational Stress: A Review and Critique of Theory, Research, and Applications, 10.4135/9781452231235
J. Corbett, 1987, Technological coupling as a predictor of intrinsic job satisfaction: A replication study, Journal of Organization Behavior, 10, 91, 10.1002/job.4030100108
Crovitz, G. L. Unloading information overload. <i>Wall Street Journal</i> (July 7, 2008) (available at <a target="_blank" href='http://online.wsj.com/article/SB121538872997031145.html'>http://online.wsj.com/article/SB121538872997031145.html</a>
F. Davis, 1989, User acceptance of computer technology: A comparison of two theoretical models, Management Science, 35, 982, 10.1287/mnsc.35.8.982
G. Davis, 2002, Anytime/anyplace computing and the future of knowledge work, Communications of the ACM, 45, 67, 10.1145/585597.585617
W. DeLone, 1992, Information systems success: The quest for the dependent variable, Information Systems Research, 3, 60, 10.1287/isre.3.1.60
W. DeLone, 2003, The DeLone and McLean model of information systems success: A ten-year update, Journal of Management Information Systems, 19, 9, 10.1080/07421222.2003.11045748
S. Dolan, 1988, Implementing computer-based automation in the office: A study of experience stress, Journal of Organizational Behavior, 9, 183, 10.1002/job.4030090209
W. Doll, 1989, A discrepancy model of end-user computing involvement, Management Science, 35, 1151, 10.1287/mnsc.35.10.1151
L. Ennis, 2005, The evolution of technostress, Computers in Libraries, 25, 10
J. Etezadi-Amoli, 1996, A structural model of end user computing satisfaction and user performance, Information and Management, 30, 65, 10.1016/0378-7206(95)00052-6
A. Farhoomand, 2002, Managerial information overload, Communications of the ACM, 45, 127, 10.1145/570907.570909
W. Fisher, 1999, Tempering technostress, IEEE Technology and Society Magazine, 18, 28, 10.1109/44.752243
C. Franz, 1986, Organizational context, user involvement, and the usefulness of information systems, Decision Sciences, 17, 329, 10.1111/j.1540-5915.1986.tb00230.x
J. Gaudron, 2002, Assessing computer anxiety with the interaction model of anxiety: Development and validation of the computer anxiety trait subscale, Computers in Human Behavior, 18, 315, 10.1016/S0747-5632(01)00039-5
S. Grandhi, 2005, Technology overload: Is there a technological panacea?, 2291
M. Grisé, 1999-2000, Information overload: Addressing the productivity paradox in face-to-face electronic meetings, Journal of Management Information Systems, 16, 157, 10.1080/07421222.1999.11518260
A. Gupta, 2008, Being interrupted by instant messaging: Does it matter who is interrupting—The boss or the coworker?, 1
A. Gupta, 2006, E-mail management: A techno-managerial research perspective, Communications of the AIS, 17, 941
J. Hair, 1998, Multivariate Data Analysis with Readings
A. Harrison, 1996, A general measure of user computing satisfaction, Computers in Human Behavior, 12, 79, 10.1016/0747-5632(95)00020-8
J. Hartwick, 1994, Explaining the role of user participation in information system use, Management Science, 40, 440, 10.1287/mnsc.40.4.440
R. Heinssen, Jr., 1987, Assessing computer anxiety: Development and validation of the computer anxiety rating scale, Computers in Human Behavior, 3, 49, 10.1016/0747-5632(87)90010-0
P. Hemp, 2009, Death by information overload, Harvard Business Review, 87, 49
L. Hu, 1995, Structural Equation Modeling: Concepts, Issues, and Applications, 76
J. Huang, 2004, Measuring satisfaction with business-to-employee systems, Computers in Human Behavior, 20, 17, 10.1016/S0747-5632(03)00047-5
M. Igbaria, 1997, The consequences of information technology acceptance on subsequent individual performance, Information and Management, 32, 113, 10.1016/S0378-7206(97)00006-2
S. Jex, 1991, Research in Personnel and Human Resources Management, 9, 311
N. Jimmieson, 1998, An experiment study of the effects of work stress, work control, and task information on adjustment, Applied Psychology: An International Review, 47, 343, 10.1111/j.1464-0597.1998.tb00033.x
Q. Jones, 2004, Information overload and the message dynamics of online interaction spaces, Information Systems Research, 15, 194, 10.1287/isre.1040.0023
R. Kahn, 1981, Organizational Stress: Studies in Role Conflict and Ambiguity
E. Kanter, 1983, The Change Masters
R. Lazarus, 1991, Psychological stress in the workplace, Journal of Social Behavior and Personality, 6, 1
Z. Liao, 2001, Internet-based e-shopping and consumer attitudes: An empirical study, Information & Management, 38, 299, 10.1016/S0378-7206(00)00072-0
W. Lin, 2000, The relationship between user participation and system success: A simultaneous contingency approach, Information and Management, 37, 283, 10.1016/S0378-7206(99)00055-5
H. Marsh, 1985, Application of confirmatory factor analysis to the study of self-concept: First- and higher-order factor models and their invariance across groups, Psychological Bulletin, 97, 562, 10.1037/0033-2909.97.3.562
J. McGrath, 1976, Handbook of Industrial and Organizational Psychology, 1351
J. McKeen, 1997, Successful strategies for user participation in systems development, Journal of Management Information Systems, 14, 133, 10.1080/07421222.1997.11518168
J. McKeen, 1994, The relationship between user participation and user satisfaction: An investigation of four contingency factors, MIS Quarterly, 18, 427, 10.2307/249523
N. Melone, 1990, Theoretical assessment of the user satisfaction construct in information systems, Management Science, 36, 76, 10.1287/mnsc.36.1.76
D. Nelson, 1990, Individual adjustment during technological innovation: A research framework, Behavior and Information Technology, 9, 257, 10.1080/01449299008924242
J. Nunnally, 1978, Psychometric Theory
M. Olson, 1981, User involvement in system design: An empirical test of alternative approaches, Information and Management, 4, 183, 10.1016/0378-7206(81)90059-8
A. Pearson, 2009, Innovating with technology: The impact of overload, autonomy, and work and family conflict, Journal of Information Technology Theory and Applications, 9, 41
P. Podsakoff, 2003, Common method biases in behavioral research: A critical review of the literature and recommended remedies, Journal of Applied Psychology, 88, 879, 10.1037/0021-9010.88.5.879
T. Ragu-Nathan, 2008, The consequences of technostress for end users in organizations: Conceptual development and empirical validation, Information Systems Research, 19, 417, 10.1287/isre.1070.0165
A. Rai, 2002, Assessing the validity of IS success models: An empirical test and theoretical analysis, Information Systems Research, 13, 50, 10.1287/isre.13.1.50.96
R. Raitoharju, 2005, When acceptance is not enough—Taking TAM-model into healthcare, 10.1109/HICSS.2005.691
S. Rivard, 1988, Factors of success for end-user computing, Communications of the ACM, 31, 552, 10.1145/42411.42418
D. Robey, 1982, User involvement in information system development: A conflict model and empirical test, Management Science, 26, 73, 10.1287/mnsc.28.1.73
W. Salisbury, 2002, Research report: Better theory through measurement—Developing a scale to capture consensus on appropriation, Information Systems Research, 13, 91, 10.1287/isre.13.1.91.93
L. Sami, 2006, Technostress: A literature survey on the effect of information technology on library users, Library Review, 55, 429, 10.1108/00242530610682146
Sanserino, M. Lawsuits question after-hours demands of email and cellphones. <i>Wall Street Journal</i> (August 10, 2009) (available at <a target="_blank" href='http://online.wsj.com/article/SB124986371466018299.html'>http://online.wsj.com/article/SB124986371466018299.html</a>
N. Schiffman, 1992, Optimal shopping performance under graphic and numeric CRT formatting, Human Factors, 27, 433
C. Speier, 1998, Using aggregated data under time pressure: A mechanism for coping with information overload, 4
M. Tarafdar, 2007, The impact of technostress on role stress and productivity, Journal of Management Information Systems, 24, 301, 10.2753/MIS0742-1222240109
G. Torkzadeh, 1999, The development of a tool for measuring the perceived impact of information technology on work, OMEGA: The International Journal of Management Science, 27, 327, 10.1016/S0305-0483(98)00049-8
Wailgum, T. Information overload is killing you and your productivity. <i>CIO</i> (January 4, 2008) (available at <a target="_blank" href='http://www.cio.com/article/169200/Information_Overload_Is_Killing_You_and_Your_Productivity/'>www.cio.com/article/169200/Information_Overload_Is_Killing_You_and_Your_Productivity/</a>
D. Wastell, 1993, The behavioral dynamics of information system development: A stress perspective, Accounting Management and Information Technology, 3, 121, 10.1016/0959-8022(93)90003-O
M. Weil, 1997, TechnoStress: Coping with Technology @work @home @play
G. Yaverbaum, 1988, Critical factors in the user environment: An experimental study of users, organizations, and tasks, MIS Quarterly, 12, 75, 10.2307/248807
S. Zuboff, 1988, In the Age of the Smart Machine: The Future of Work and Power