Identifying healthcare actors involved in the adoption of information systems
Tóm tắt
The adoption of information systems in healthcare is no less significant than in any other commercial or caring organisation. The literature on IS adoption in healthcare, makes it clear that the actors involved in the adoption process are almost universally seen as crucial, which matches our research results too. However, how such actors should be identified remains a topic for investigatory work since these are early days in achieving this. We derive and propose a structured method to model how actors might be identified: structured because such a rationale is explicable and such a method is more readily usable when transferred to others. Our structured method, named IGOHcaps, uses a static and then a dynamic step to pull out the individual, group, organisational and human determinants of the critical actors. In this process, the individual actors' differing views emerge which could enable decision-making bodies to produce more robust proposals if they incorporated some of the appropriate views. We discuss the application of IGOHcaps through a hospital case study. While a single case study cannot be a proof, the engagement of the actors was encouraging.
Tài liệu tham khảo
Chen M (2003) Factors affecting the adoption and diffusion of XML and Web services standards for E-business systems. International Journal of Human-Computer Studies 58, 259–279.
Daniel E and White A (2005) The future of inter-organisational linkages, findings of an international Delphi study. European Journal of Information Systems 14 (2), 188–203.
Denzin NYK (1978) The Research Act: A Theoretical Introduction to Sociological Methods. McGraw Hill, New York, U.S.A.
DOH (2004) The NHSPlan – A Plan for Investment, a Plan for Reform. Stationary Office, London. Available at www.dh.gov.uk/PolicyAndGuidance/OrganisationPolicy/Modernisation/NHSPIan/fs/en?CONTENT_ID=4082690&chk=/DU1 UD, accessed on August 2005.
Eisenhardt KM (1989) Building theories from case study research. Academy of Management Review 14 (4), 532–550.
Fitzgerald G and Russo NL (2005) The turnaround of the London Ambulance Service Computer-Aided Despatch system (LASCAD). European Journal of Information Systems 14 (3), 244–257.
Gagnon M, Lamothe L, Fortin J, Cloutier A, Godin G, Gagne C and Reinharz D (2004) The impact of organisational characteristics on telehealth adoption by hospitals. In Proceedings of Thirty-Seventh Annual Hawaii International Conference on System Sciences (HICSS 37), Big Island, Hawaii, U.S.A., January 5–8 (SPRAGUE RJ, Ed), IEEE Computer Society, Los Alamitos, California, U.S.A. [CD Proceedings].
Houghton J (2002) Information Technology and the Revolution in Healthcare, Center for Strategic Economic Studies, Victoria University of Technology, Melbourne, accessed on 25th August 2004.
Hu PJ, Chau PYK and Sheng OL (2000) Investigation of factors affecting healthcare organization's adoption of telemedicine technology. In Proceedings of Thirty-Third Hawaii International Conference on System Sciences (HICSS-33), Big Island, Hawaii, U.S.A., January 4–7 (SPRAGUE RJ, Ed), pp 1–10, IEEE Computer Society, Los Alamitos, California, U.S.A.
Janesick V (2000) The choreography of qualitative research design. In Handbook of Qualitative Research (DENZIN NYK and LINCOLN YS, Eds), pp 379–399, Sage Publications, Thousand Oaks, CA.
Khoumbati K, Themistocleous M and Irani Z (2006) Evaluating the adoption of enterprise application integration in healthcare organisations. Journal of Management Information Systems 22 (4), 69–108.
Lam W (2005) Investigating success factors in enterprise application integration: a case-driven analysis. European Journal of Information Systems 14 (2), 175–187.
Lapointe L, Lamothe L and Fontin JP (2002) The dynamics of IT adoption in a major change process in healthcare delivery. In Proceedings of Thirty-Fifth Annual Hawaii International Conference on System Sciences, (HICSS 35), Big Island, Hawaii, U.S.A., January 7–10 (SPRAGUE RJ, Ed), IEEE Computer Society, Los Alamitos, California, U.S.A. [CD Proceedings].
Lim ETK, Pan SL and Tan CW (2005) Managing user acceptance towards enterprise resource planning (ERP) systems – understanding the dissonance between user expectations and managerial policies. European Journal of Information Systems 14 (2), 135–149.
Lyytinen K and Hirschheim RA (1987) Information Systems Failures – a Survey and Classification of the Empirical Literature. Oxford University, Oxford.
Mantzana V and Themistocleous M (2004) Identifying and classifying benefits of integrated healthcare systems using an actor oriented approach. Journal of Computing and Information Technology 2 (4), 265–278.
Mantzana V and Themistocleous M (2005) Towards a conceptual framework of actors and factors affecting the EAI adoption in healthcare organisations. In Proceedings of 13th European Conference on Information Systems, (ECIS 2005) (BARTMAN D, RAJOLA F, KALLINIKOS J, AVISON D, WINTER R, EIN-DOR P, BECKER J, BODENDORF F and WEINHARDTC, Eds) Regensburg, Germany, May 26–28 [CD Proceedings].
Menachemi N, Burke DE and Ayers D (2004) Factors affecting the adoption of telemedicine – a multiple adopter perspective. Journal of Medical Systems 28 (6), 617–632.
Miles MB and Huberman AM (1994) Qualitative Data Analysis: An Expanded Sourcebook. Sage Publications, Thousand Oaks, CA.
NHS (1993) The good European health record: ethical and legal requirements. London. Available at http://www.chime.ucl.ac.uk/work-areas/ehrs/GEHR/EUCEN/del8.pdf, accessed June 2004.
Pouloudi A (1998) Stakeholder analysis for interorganisational information systems in healthcare. PhD Thesis, Information Systems, London School of Economics and Political Sciences, London.
Pouloudi A and Whitley EA (1997) Stakeholder identification in interorganisational systems: gaining insights for drug use management systems. European Journal of Information Systems 6 (1), 1–14.
Rogers EM (1995) Diffusion of Innovations. The Free Press, New York.
Salmivalli L and Nissilä J (2004) Curing health care information systems with open source software. In Proceedings of Twelfth European Conference on Information Systems (AMCIS 2004) (LEINO T, SAARINEN T and KLEIN S, Eds), Turku School of Economics and Business Administration, Turku, Finland.
Siau K (2003) Health care informatics. IEEE Transactions on Information Technology in Biomedicine 7 (1), 1–7.
Siau K, Southbard P and Hong S (2002) E-healthcare strategies and implementation. International Journal of Healthcare Technology and Management 4 (1/2), 118–131.
Volkof O, Strong D and Elmes M (2005) Understanding enterprise systems-enabled integration. European Journal of Information Systems 14 (2), 110–120.
Vos FJJ and Achterkamp MC (2006) Stakeholder identification in innovation projects: going beyond classification. European Journal of Innovation Management 9 (2), 161–178.
Wanless D, Charlesworth A, Walker I, Beck M, Black J, Blue I, Brindle S, Bucht C, Dunn S, Fairweater M, Ghazi-Tabatabai Y, Innes D, Lewis L, Patel V and York N (2002) Securing our Future Health: Taking a Long-Term View. HM Treasury, http://www.hm-treasury.gov.uk/wanless (Day of Access, May 2004).
Wiley-Paton S and Malloy A (2004) Understanding healthcare professionals' adoption and use of IT. In Proceedings of Tenth Americas Conference on Information Systems, (AMCIS 2004), (GALLETTE D and ROSS J, Eds), pp 179–183, New York, August 6–8.
Zmud RW, Olson MH and Hauser R (1989) Field experiment in MIS research. In Harvard Business School Research Colloquium (BENBASAT I, Ed). The Information Systems Research Challenge: Experimental Research Methods, 2, pp 97–112.