ITIL als Grundlage zur Zertifizierung von Cloud-Services und -Anbietern

Cabinet Office: ITIL Publication Updates, www.itil-officialsite.com/nmsruntime/saveasdialog.aspx?lID=11g3&sID=216 ; Zugriff am 18.10.2012.

ENISA: Procure Secure — A guide to monitoring of security service levels in cloud contracts, www.enisa.europa.eu/activities/application-security/cloud-computing/procure-secure-a-guide-to-monitoring-of-security-service-levels-in-cloud-contracts/at_download/fullReport ; Zugriff am 18.10.2012.

Manhart, K.: Service Level Agreements bei Cloud-Diensten, www.computerwelt.at/detailArticle.asp?a=139522&n=2&n2=5 ; Zugriff am 18.10.2012.

Mell, P.; Grance, T.: A NIST Definition of Cloud Computing. Recommendations of the National Institute of Standards and Technology. NIST Special Publication 800-145, 2011, http://csrc nist gov/publications/nistpubs/8oo-145/SP8oo-145.pdf Zugriff am 18.10.2012.

Office of Government Commerce (OGC): ITIL. Service Transition. The Stationary Office (TSO), London, 2007.

Office of Government Commerce (OGC): ITIL. Service Design. The Stationary Office (TSO), London, 2007.

Office of Government Commerce (OGC): ITIL. Service Operation. The Stationary Office (TSO), London, 2007.

Office of Government Commerce (OGC): ITIL. Service Strategy. The Stationary Office (TSO), London, 2007.

Office of Government Commerce (OGC): ITIL. Continual Service Improvement. The Stationary Office (TSO), London, 2007.

SERVIEW: ITIL· v3 in der Edition 2011 — 46 % mehr Inhalt, www.serview.de/allgemein/presse/news/news/itil-edition-2011-alle-informationen ; Zugriff am 18.10.2012.

Sunyaev, A.; Schneider, S.: Cloud Services Certification. Communications of the ACM 56 (2013), 1.