How we do it: Cost–benefit analysis of implementing a telephone review system in an ENT outpatient setting

Clinical Otolaryngology - Tập 31 Số 4 - Trang 331-334 - 2006
Seyed Mohammad Saberi Anari1, P. Arullendran1, James Reilly1
1Department of Otorhinolaryngology, Sunderland Royal Hospital, Sunderland, UK

Tóm tắt

Keypoints• There is an increasing pressure on the National Health Service (NHS) hospital consultants to reduce the waiting times.• We have used an optional telephone review for a certain number of our outpatients so as to reduce the need for their in‐person attendance.• The result of our study, which was conducted in two phases, showed that almost half of the telephone follow‐up patients (48%) were discharged over the phone. There was a direct saving of approximately £30 per patient having a telephone follow‐up.

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Clinical Otolaryngology

Tập 31 Số 4

331-334

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