How to improve the promotion of Korean beef barbecue, bulgogi, for international customers. An application of quality function deployment

Appetite - Tập 59 - Trang 324-332 - 2012
So-Hyun Park1, Sunny Ham2, Min-A. Lee1
1Korea Food Research Institute, 516 Baekhyun-dong, Bundang-gu, Seongnam-si, Gyeonggi-do 463-746, Republic of Korea
2Gachon University, San 65, Bokjung-dong, Soojung-gu, Seongnam-si, Gyeonggi-do 461-701, Republic of Korea

Tài liệu tham khảo

Ahmed, 2003, Use of quality function deployment in civil engineering capital project planning, Journal of Construction Engineering Management, 129, 358, 10.1061/(ASCE)0733-9364(2003)129:4(358) Akao, 1990 American Supplier Institute, 1992 American Supplier Institute, 1994 Bai, 2003, Marketing strategy for Korean restaurants in Florida-through view of customer’s preference, recognition and satisfaction, Journal of Foodservice Management Society of Korea, 6, 85 Banović, 2009, Beef quality perception at the point of purchase. A study from Portugal, Food Quality and Preference, 20, 335, 10.1016/j.foodqual.2009.02.009 Bech, A. C., Engelund, E., Juhl, H. J., Kristensen, K., & Poulsen, C. S. (1994). QFood-optimal design of food products. MAPP Working Paper No. 19. Aarhus, Denmark: University of Aarhus. Bech, 1997, Development of farmed smoked eel in accordance with consumer demands, 3 Benner, M. (2005). The chain information model. A systematic approach for food product development. Doctoral dissertation. Wageningen, Netherlands: Wageningen University. Benner, 2003, Quality function deployment (QFD). Can it be used to develop food products?, Food Quality and Preference, 14, 327, 10.1016/S0950-3293(02)00129-5 Bergquist, 1996, Quality function deployment (QFD). A means for developing usable product, International Journal of Industrial Ergonomics, 18, 269, 10.1016/0169-8141(95)00051-8 Bicknell, 1995 Bossert, 1991 Buzalka, 2001, Food trends to keep an eye on, Food Management, 36, 10 Chan, 2002, Quality function deployment. A comprehensive review of its concepts and methods, Quality Engineering, 15, 23, 10.1081/QEN-120006708 Chen, 1998, Aggregating fuzzy opinions in the group decision-making environment, Cybernetics and Systems, 29, 363, 10.1080/019697298125641 Cohen, 1995 Costa, A. I. A. (1996). Development of methodologies for quality modeling. An application on tomato ketchup. Master’s thesis. Wageningen, Netherlands: Wageningen University. Costa, 2001, Quality function deployment in the food industry. A review, Trends in Food Science & Technology, 11, 306, 10.1016/S0924-2244(01)00002-4 Datamonitor. (2005). Insights onto tomorrow’s ethnic food & drink consumers. Targeting the consumption behavior of minority groups and mainstream consumers. Production Code DMCM2363. Retrieved from http://www.datamonitor.com/Products/Free/Report/DMCM2363/010DMCM2363.pdf. Dikmen, 2005, Strategic use of quality function deployment (QFD) in the construction industry, Building and Environment, 40, 245, 10.1016/j.buildenv.2004.07.001 Ertay, 2011, An integrated fuzzy approach for determining engineering characteristics in concrete industry, Applied Artificial Intelligence, 25, 305, 10.1080/08839514.2011.559573 Ertay, 2005, Quality function deployment implementation based on analytic network process with linguistic data. An application in automotive industry, Journal of Intelligent & Fuzzy Systems, 16, 221 Garcia, 2007 Geisler, M. (2010). Ethnic foods market profile. Retrieved from http://www.agmrc.org/markets_industries/food/ethnic_foods_market_profile.cfm. Gover, 1996, What and how about quality function deployment (QFD), International Journal of Production Economics, 46–47, 575, 10.1016/0925-5273(95)00113-1 Griffin, 1992, Evaluating QFD’s use in US firms as a process for developing products, Journal of Product Innovation Management, 9, 171, 10.1016/0737-6782(92)90028-B Ham, 2004, Household profiles affecting food-away-from-home expenditures. A comparison of Korean and US households, International Journal of Hospitality Management, 23, 363, 10.1016/j.ijhm.2004.01.001 Ham, 2003, Demographic and socioeconomic characteristics affecting Food-Away-From-Home expenditure patterns of the U.S. households, Praxis: The Journal of Applied Hospitality Management, 6, 22 Han, 1995, American’s acceptance of Korean foods, Journal of Research, Yeungnam University, 14, 93 Hauser, 1988, The house of quality, Harvard Business Review, 66, 63 Hill, 1994 Hofmeister, 1991 Holmen, E., & Kristensen, P. S. (1996). Downstream and upstream extension of house of quality. MAPP Working Paper No. 19. Aarhus, Denmark: University of Aarhus. Holmen, 1998, Supplier roles in product development. Interaction versus task partitioning, European Journal of Purchasing and Supply Management, 4, 185, 10.1016/S0969-7012(97)00023-3 Hong, 2007, Sensory evaluation of Korean traditional foods for Americans, Journal of the Korean Society of Dietary Culture, 22, 801 Jang, 2000, Recognition and preference to Korean traditional food of foreign visitors in Korea, Journal of the Korean Society of Dietary Culture, 15, 215 Jang, 2009, Perceived attributes of Asian foods. From the perspective of the American customers, International Journal of Hospitality Management, 28, 63, 10.1016/j.ijhm.2008.03.007 Jang, 2007, Food-Away-From-Home (FAFH) expenditure of senior households in the United States. A double-hurdle approach, Journal of Hospitality and Tourism Research, 31, 147, 10.1177/1096348006297287 Joo, 2001, The perception and preference of American residing in Korea for Korean traditional food, Journal of the Korea Home Economics Association, 39, 15 Kamara, 1999, Client requirements processing in construction. A new approach using QFD, Journal of Architectural Engineering, 5, 8, 10.1061/(ASCE)1076-0431(1999)5:1(8) Kim, 2000 Kim, 2005, Universalizing Korean food, Journal of the Korean Society of Dietary Culture, 20, 499 Kim, M. Y. (2007). The perception of quick service restaurants and Korean foods by Los Angeles residents. Master’s thesis. Seoul, Korea: Sejong University. Kim, 2003 Korea Agricultural Trade Information, 2009, A symbol of fusion and customization, California Roll, Monthly Korea Agricultural Trade Information, 252, 64 Korea Food Research Institute, 2008 Korea tourism org. (2010). Quintessential Korean food. Retrieved from http://english.visitkorea.or.kr/enu/FO/FO_EN_6_3_1.jsp. Korean Cultural Service NY. (2009). Bulgogi. Retrieved from http://www.koreanculture.org/06aboutKorea/symbols/02kimchibulgogi. Kruse, 2004, Chains use Asian flavors to satisfy customers’ taste for adventure, Nation’s Restaurant News, 31 Kumar, 2006, Integrating quality function deployment and benchmarking to achieve greater profitability, Benchmarking: An International Journal, 13, 290, 10.1108/14635770610668794 Lager, 2005, The industrial usability of quality function deployment. A literature review and synthesis on a meta-level, R&D Management, 35, 409, 10.1111/j.1467-9310.2005.00398.x Lee, S. Y. (2005). A study on the cultural determinants of foodservice organization staff going abroad. Doctoral dissertation. Gyeonggi-do, Korea: Kyonggi University. Lee, 2007, Content analysis of the New York Times on Korean food from 1850 to 2005, Journal of the Korean Society of Dietary Culture, 22, 289 Martins, 2001, Quality function deployment. An empirical study in the UK, Total Quality Management, 12, 575, 10.1080/09544120120060060 Min, D. W. (2003). Globalization strategy of Korean food. SERI Issue Paper. Retrieved from http://www.seri.org. Na, 2007, A study on globalization of Korean restaurants, Journal of Foodservice Management Society of Korea, 10, 155 Nilsson, 1990 Park, J. W. (2005). Service quality survey of HMR business using the QFD Technique. Master’s thesis. Gyeonggi-do, Korea: Kyonggi University. Prasad, 1998, Review of QFD and related deployment techniques, Journal of Manufacturing Systems, 17, 221, 10.1016/S0278-6125(98)80063-0 Quinn, 2002 Restaurant USA. (2000). A cultural melting pot. Retrieved from http://www.restaurant.org/tools/magazines/rusa/magArchive/year/article/?ArticleID=398. Saccone, 1994 Sterrenburg, 1998, The changing consumer. A challenge to the beef production chain, 927 Sullivan, 1986, Quality function deployment, Quality Progress, 19, 39 Tan, 2000, Integration Kano’s model in the planning matrix of quality function deployment, Total Quality Management, 11, 1141, 10.1080/095441200440395 Tran, 1995 Viaene, 1999, Quality function deployment in the chocolate industry, Food Quality and Preference, 10, 377, 10.1016/S0950-3293(99)00007-5 Yoon, 2005, A study on recognition and preference of Korean foods for foreigners in different nationality, Journal of the Korean Society of Dietary Culture, 20, 367 Yoon, 2009, The influence of service marketing mix on eating-out customers’ perceptions value (focused on family restaurants in Seoul), The Journal of Korean Society of Food & Cookery Science, 25, 306 Zeithmal, 2006