How safety affects destination image projected through online travel reviews

Adeloye, 2018, Terrorism and domestic tourist risk perceptions, Journal of Tourism and Cultural Change, 16, 217, 10.1080/14766825.2017.1304399 Aiken, 2019, An updated evaluation of Google Translate accuracy, Studies in Linguistics and Literature, 3, 253, 10.22158/sll.v3n3p253 Aiken, 2011 Anderson, 2019, ‘Independence 2.0’: Digital activism, social media and the Catalan independence movement, Catalan Journal of Communication & Cultural Studies, 11, 191, 10.1386/cjcs_00003_1 Araña, 2008, The impact of terrorism on tourism demand, Annals of Tourism Research, 35, 299, 10.1016/j.annals.2007.08.003 Avraham, 2015, Destination image repair during crisis: Attracting tourism during the Arab Spring uprisings, Tourism Management, 47, 224, 10.1016/j.tourman.2014.10.003 Avraham, 2013, Marketing destinations with prolonged negative images: Towards a theoretical model, Tourism Geographies, 15, 145, 10.1080/14616688.2011.647328 Ayeh, 2013, Predicting the intention to use consumer-generated media for travel planning, Tourism Management, 35, 132, 10.1016/j.tourman.2012.06.010 Baka, 2016, The becoming of user-generated reviews: Looking at the past to understand the future of managing reputation in the travel sector, Tourism Management, 53, 148, 10.1016/j.tourman.2015.09.004 Baloglu, 1999, A model of destination image formation, Annals of Tourism Research, 26, 868, 10.1016/S0160-7383(99)00030-4 Ban, 2016, The role of destination attributes in assessing/constructing the image of tourist destination Basaran, 2016, Examining the relationships of cognitive, affective, and conative destination image: A research on safranbolu, Turkey, International Business Research, 9, 164, 10.5539/ibr.v9n5p164 BBC News, 2017, Barcelona attack: 13 killed as van rams crowds in las Ramblas, British Broadcasting Corporation BBC News, 2017, Catalonia election: Separatist parties lead with most votes counted, British Broadcasting Corporation Beerli, 2004, Factors influencing destination image, Annals of Tourism Research, 31, 657, 10.1016/j.annals.2004.01.010 Beirman, 2016, Safety and security in tourism: Recovery marketing after crises. Journal of policy research in tourism, Leisure and Events, 8, 98, 10.1080/19407963.2015.1083339 Benítez-Aurioles, 2019, Barcelona's peer-to-peer tourist accommodation market in turbulent times, International Journal of Contemporary Hospitality Management, 31, 4419, 10.1108/IJCHM-01-2019-0090 Berelson, 1952 Blanco-Romero, 2018, Barcelona, housing rent bubble in a tourist city: Social responses and local policies, Sustainability, 10, 10.3390/su10062043 Bolon, 2017, Van hits pedestrians in deadly Barcelona terror attack, The New York Times Bui, 2011, Congruency between the projected and perceived tourism destination image of Vietnam, Journal of International Business Research, 10, 1 Campillo-Alhama, 2019, Events 2.0 in the transmedia branding strategy of world cultural heritage sites, El Profesional de la Información, 28, 10.3145/epi.2019.sep.09 Cheng, 2019, What do Airbnb users care about? An analysis of online review comments, International Journal of Hospitality Management, 76, 58, 10.1016/j.ijhm.2018.04.004 Chon, 1990, The role of destination image in tourism: A review and discussion, Tourist Review, 45, 2, 10.1108/eb058040 Cousins, 2002, Terrorism, tourism and the media, Security Journal, 15, 19, 10.1057/palgrave.sj.8340102 Crompton, 1979, An assessment of the image of Mexico as a vacation destination and the influence of geographical location upon that image, Journal of Travel Research, 17, 18, 10.1177/004728757901700404 Daries, 2018, Maturity and development of high-quality restaurant websites: A comparison of Michelin-starred restaurants in France, Italy and Spain, International Journal of Hospitality Management, 73, 125, 10.1016/j.ijhm.2018.02.007 Datzira-Masip, 2014, Brand architecture management: The case of four tourist destinations in Catalonia, Journal of Destination Marketing and Management, 3, 48, 10.1016/j.jdmm.2013.12.006 Dewan, 2017 Dolnicar, 2013, Validly measuring destination image in survey studies, Journal of Travel Research, 52, 3, 10.1177/0047287512457267 Dowling, 2019, Principal frames for interpretation of the Catalan independence challenge to Spain, Catalan Journal of Communication & Cultural Studies, 11, 303, 10.1386/cjcs_00009_7 D'Auria, 2020, Post, Ergo Sum: Social media and brand competitiveness in tourism, 120 Echtner, 1991, The meaning and measurement of destination image, Journal of Tourism Studies, 2, 2 Eid, 2019, Integrating destination attributes, political (in)stability, destination image, tourist satisfaction, and intention to recommend: A study of UAE, Journal of Hospitality & Tourism Research, 43, 839, 10.1177/1096348019837750 Ferrer-Rosell, 2020, Projected versus perceived destination image, Tourism Analysis, 25, 227, 10.3727/108354220X15758301241747 Ferrer-Rosell, 2020, Diverse and emotional: Facebook content strategies by Spanish hotels, Information Technology & Tourism, 22, 53, 10.1007/s40558-019-00164-z Fuchs, 2011, An exploratory inquiry into destination risk perceptions and risk reduction strategies of first time vs. repeat visitors to a highly volatile destination, Tourism Management, 32, 266, 10.1016/j.tourman.2010.01.012 Gallarza, 2002, Destination image: Towards a conceptual framework, Annals of Tourism Research, 29, 56, 10.1016/S0160-7383(01)00031-7 GAO, 1989 Gartner, 1993, Image formation process, Journal of Travel & Tourism Marketing, 2, 191 Gili Ferré, 2014, “El nacionalisme és això, un retorn a la tribu”: Legitimació i deslegitimació de la Via catalana a la premsa diària a través de l’anàlisi de l’enquadrament i les estructures semionarratives [’This is nationalism, a return to the tribe’], Comunicaciones: Revista de Recerca i d’Anàlisi, 31, 93 Goodrich, 1978, A new approach to image analysis through multidimensional scaling, Journal of Travel Research, 16, 3, 10.1177/004728757801600302 Goodrich, 1978, The relationship between preferences for and perceptions of vacation destinations: Application of a choice model, Journal of Travel Research, 17, 8, 10.1177/004728757801700202 Govers, 2007, Promoting tourism destination image, Journal of Travel Research, 46, 15, 10.1177/0047287507302374 Gray, 2019, Afraid of what? Why islamist terrorism and the Catalan independence question became conflated in representations of the 2017 Barcelona attacks, Bulletin of Spanish Studies, 96, 1113, 10.1080/14753820.2019.1651007 Guerrero, D. (2018, January 26). El Gremi d'Hotels alerta del risc de perdre congressos [The Hotel Guild warns of the risk of losing congresses]. La Vanguardia. Retrieved from http://lavanguardiakiosk.milibris.com/la-vanguardia/la-vanguardia-catala. Gunn, 1972 Gurran, 2020 Habermas, 1991, The public sphere Hall, 2002, Travel safety, terrorism and the media: The significance of the issue-attention cycle, Current Issues in Tourism, 5, 458, 10.1080/13683500208667935 Hlee, 2018, Hospitality and tourism online review research: A systematic analysis and heuristic-systematic model, Sustainability, 10, 10.3390/su10041141 Huertas, 2014, Uso y utilidades de las herramientas de análisis online para la evaluación de la comunicación de las marcas de destino a través de los social media [Use and utilities of online analysis tools for the communication evaluation of destination tourist brands, Sphera Pública, 14, 117 Huertas, 2015, Destination brand communication through the social media: What contents trigger most reactions of users?, 295 Huertas, 2016, Differential destination content communication strategies through multiple social media, 239 Huertas, 2016, User reactions to destination brand contents in social media, Information Technology & Tourism, 15, 291, 10.1007/s40558-015-0045-9 Huertas, 2018, Searching and sharing of information in social networks during the different stages of a trip, Cuadernos de Turismo, 42, 185, 10.6018/turismo.42.08 Huertas, 2019, How tourism deals with terrorism from a public relations perspective: A content analysis of communication by destination management organizations in the aftermath of the 2017 terrorist attacks in Catalonia, Catalan Journal of Communication & Cultural Studies, 11, 39, 10.1386/cjcs.11.1.39_1 Hui, 2003, Singapore's image as a tourist destination, International Journal of Tourism Research, 5, 305, 10.1002/jtr.437 Hunt, 1971 Hunt, 1975, Image as a factor in tourism development, Journal of Travel Research, 13, 1, 10.1177/004728757501300301 INEbase, 2020 Jabreel, 2017, Do local residents and visitors express the same sentiments on destinations through social media?, 655 Jenkins, 1999, Understanding and measuring tourist destination images, International Journal of Tourism Research, 1, 1, 10.1002/(SICI)1522-1970(199901/02)1:1<1::AID-JTR143>3.0.CO;2-L Jones, S., Burgen, S., & Graham-Harrison, E. (2017, October 28). Spain dissolves Catalan parliament and calls fresh elections. The Guardian. Retrieved from https://www.theguardian.com/world/2017/oct/27/spanish-pm-mariano-rajoy-asks-senate-powers-dismiss-catalonia-president. Kim, 2003, Motion picture impacts on destination images, Annals of Tourism Research, 30, 216, 10.1016/S0160-7383(02)00062-2 Kislali, 2020, Destination image formation: Towards a holistic approach, International Journal of Tourism Research, 22, 266, 10.1002/jtr.2335 Kwok, 2017, Thematic framework of online review research: A systematic analysis of contemporary literature on seven major hospitality and tourism journals, International Journal of Contemporary Hospitality Management, 29, 307, 10.1108/IJCHM-11-2015-0664 Lee, 2012, Designing persuasive destination websites: A mental imagery processing perspective, Tourism Management, 33, 1270, 10.1016/j.tourman.2011.10.012 Li, 2015, Reexamination of the role of destination image in tourism: An updated literature review, E-Review of Tourism Research, 12, 191 Li, 2019, A review of text corpus-based tourism big data mining, Applied Sciences, 9, 10.3390/app9163300 Liu, 2015, What makes a useful online review? Implication for travel product websites, Tourism Management, 47, 140, 10.1016/j.tourman.2014.09.020 Llodrà-Riera, 2015, A multidimensional analysis of the information sources construct and its relevance for destination image formation, Tourism Management, 48, 319, 10.1016/j.tourman.2014.11.012 Lu, 2015, User-generated content as a research mode in tourism and hospitality applications: Topics, methods, and software, Journal of Hospitality Marketing & Management, 24, 119, 10.1080/19368623.2014.907758 Lynch, 1960 Marine-Roig, 2014 Marine-Roig, 2017, Measuring destination image through travel reviews in search engines, Sustainability, 9, 10.3390/su9081425 Marine-Roig, 2017, Online travel reviews: A massive paratextual analysis, 179 Marine-Roig, 2019, Destination image analytics through traveller-generated content, Sustainability, 11, 10.3390/su11123392 Marine-Roig, 2015, Tourism analytics with massive user-generated content: A case study of Barcelona, Journal of Destination Marketing & Management, 4, 162, 10.1016/j.jdmm.2015.06.004 Marine-Roig, 2016, Destination image gaps between official tourism websites and user-generated content, 253 Marine-Roig, 2018, Measuring the gap between projected and perceived destination images of Catalonia using compositional analysis, Tourism Management, 68, 236, 10.1016/j.tourman.2018.03.020 Marine-Roig, 2019, Measuring gastronomic image online, International Journal of Environmental Research and Public Health, 16, 10.3390/ijerph16234631 Marine-Roig, 2018, Imatge de Catalunya percebuda per turistes angloparlants i castellanoparlants [Image of Catalonia perceived by English-speaking and Spanish-speaking tourists], Documents d'Analisi Geografica, 64, 219, 10.5565/rev/dag.429 Marine-Roig, 2017, User-generated social media events in tourism, Sustainability, 9, 2250, 10.3390/su9122250 Markoulis, 2019, The impact of terror attacks on global sectoral capital markets: An empirical study, The Economics of Peace and Security Journal, 14, 46, 10.15355/epsj.14.1.46 Martin-Fuentes, 2018, Modelling a grading scheme for peer-to-peer accommodation: Stars for Airbnb, International Journal of Hospitality Management, 69, 75, 10.1016/j.ijhm.2017.10.016 Martin-Fuentes, 2019, Accommodation price strategies: Hotels versus P2P lodgings, 249 McNair, 2007, Theories of government communication and trends in the UK Medina-Hernandez, 2020, Accommodation sharing: A look beyond Airbnb’s literature., International Journal of Culture, Tourism and Hospitality Research, 14, 21, 10.1108/IJCTHR-07-2019-0130 Minder, 2017, Catalonia's independence vote descends into chaos and clashes, The New York Times Morgan, 2003, Destination branding and the role of the stakeholders: The case of New Zealand, Journal of Vacation Marketing, 9, 285, 10.1177/135676670300900307 Muñoz, 2014, El tratamiento en la prensa del movimiento independentista en Cataluña [News treatment in the press of the independence movement in Catalonia], Sphera Pública, 2, 104 Murray, 2019 Nadeau, 2008, Destination in a country image context, Annals of Tourism Research, 35, 84, 10.1016/j.annals.2007.06.012 Neuendorf, 2017 Oliveira, 2018, La comunicación de crisis de Barcelona tras el atentado terrorista [The crisis communication of Barcelona after the terrorist attack], Revista Internacional de Relaciones Públicas, 8, 5 Oliveira, 2019, How do destinations use twitter to recover their images after a terrorist attack?, Journal of Destination Marketing & Management, 12, 46, 10.1016/j.jdmm.2019.03.002 Papathanassis, 2011, Exploring the adoption and processing of online holiday reviews: A grounded theory approach, Tourism Management, 32, 215, 10.1016/j.tourman.2009.12.005 Paraskevas, 2007, A strategic framework for terrorism prevention and mitigation in tourism destinations, Tourism Management, 28, 1560, 10.1016/j.tourman.2007.02.012 Patta, 2017, At least 13 dead and many more seriously injured in Barcelona terrorist attack, Columbia Broadcasting System (CBS) News Paül i Agustí, 2018, Characterizing the location of tourist images in cities. Differences in user-generated images (Instagram), official tourist brochures and travel guides, Annals of Tourism Research, 73, 103, 10.1016/j.annals.2018.09.001 Perles-Ribes, 2019, Effects of political instability in consolidated destinations: The case of Catalonia (Spain), Tourism Management, 70, 134, 10.1016/j.tourman.2018.08.001 Picazo, 2019, Analysis of the projected image of tourism destinations on photographs: A literature review to prepare for the future, Journal of Vacation Marketing, 25, 3, 10.1177/1356766717736350 Pike, 2002, Destination image analysis: A review of 142 papers from 1973-2000, Tourism Management, 23, 541, 10.1016/S0261-5177(02)00005-5 Pike, 2003, The use of repertory grid analysis to elicit salient short-break holiday destination attributes in New Zealand, Journal of Travel Research, 41, 315, 10.1177/0047287502239054 Pike, 2016, Stopover destination image: Using the repertory test to identify salient attributes, Tourism Management Perspectives, 18, 68, 10.1016/j.tmp.2016.01.005 Pont-Sorribes, 2019, The coverage of the international press in framing the Catalan sovereignty process: Analysis of ten leading EU and US newspapers 2010–17, Catalan Journal of Communication & Cultural Studies, 11, 209, 10.1386/cjcs_00004_1 Prebensen, 2013, Value co-creation significance of tourist resources, Annals of Tourism Research, 42, 240, 10.1016/j.annals.2013.01.012 Rittichainuwat, 2009, Perceived travel risks regarding terrorism and disease: The case of Thailand, Tourism Management, 30, 410, 10.1016/j.tourman.2008.08.001 Roberts, 2001, Content analysis, 2697 de Rojas, 2008, Visitors' experience, mood and satisfaction in a heritage context: Evidence from an interpretation center, Tourism Management, 29, 525, 10.1016/j.tourman.2007.06.004 Shi, 2019, Conceptualizing home-sharing lodging experience and its impact on destination image perception: A mixed method approach, Tourism Management, 75, 245, 10.1016/j.tourman.2019.05.012 Shuyo, 2014 Sönmez, 1998, Tourism, terrorism, and political instability, Annals of Tourism Research, 25, 416, 10.1016/S0160-7383(97)00093-5 Sönmez, 1998, Influence of terrorism risk on foreign tourism decisions, Annals of Tourism Research, 25, 112, 10.1016/S0160-7383(97)00072-8 Stemler, 2001, An overview of content analysis., Practical Assessment, Research, and Evaluation, 7 Stepchenkova, 2008, Russia's destination image among American pleasure travelers: Revisiting Echtner and Ritchie, Tourism Management, 29, 548, 10.1016/j.tourman.2007.06.003 Tung, 2011, Exploring the essence of memorable tourism experiences, Annals of Tourism Research, 38, 1367, 10.1016/j.annals.2011.03.009 Viñán-Ludeña, 2020, Social media influence: A comprehensive review in general and in tourism domain, 25, 10.1007/978-981-15-2024-2_3 Weber, 1990 Wikimedia, 2019 Wu, 2016 Yoo, 2008, The influence of perceived credibility on preferences for recommender systems as sources of advice, Information Technology & Tourism, 10, 133, 10.3727/109830508784913059