How managers frame and make sense of unexpected events in project implementation

International Journal of Project Management - Tập 39 - Trang 570-580 - 2021
Elmar Kutsch1, Ibrat Djabbarov2, Mark Hall3
1School of Management, Cranfield University, Cranfield, Bedfordshire, MK43 0AL, United Kingdom
2School of Management, Cranfield University, United Kingdom
3Birmingham Business School, University of Birmingham, United Kingdom

Tài liệu tham khảo

Aaltonen, 2010, A stakeholder network perspective on unexpected events and their management in international projects, International Journal of Managing Projects in Business, 3, 564, 10.1108/17538371011076055 Alderman, 2011, Translation and convergence in projects: An organizational perspective on project success, Project Management Journal, 42, 17, 10.1002/pmj.20261 Alderman, 2005, Sense-Making as a process within complex service-led projects, International Journal of Project Management, 23, 380, 10.1016/j.ijproman.2005.01.004 Bakker, 2011, “Managing the project learning paradox: A set-theoretic approach toward project knowledge transfer.”, International Journal of Project Management, 29, 494, 10.1016/j.ijproman.2010.06.002 Brown, 2015, Making sense of sensemaking in organization studies, Organization Studies, 36, 265, 10.1177/0170840614559259 Brunet, 2019, Investigating collective sensemaking of a major project success, International Journal of Managing Projects in Business, 12, 644, 10.1108/IJMPB-08-2018-0167 Casey, 2011, Reflections on organizational memory and forgetting, Journal of Management Inquiry, 20, 305, 10.1177/1056492611408264 Chapman, 2006, Key points of contention in framing assumptions for risk and uncertainty management, International Journal of Project Management, 24, 303, 10.1016/j.ijproman.2006.01.006 Clegg, 2018, Practices, projects and portfolios: Current Research trends and new directions, International Journal of Project Management, 36, 762, 10.1016/j.ijproman.2018.03.008 Cloutier, 2020, What makes a process theoretical contribution?, Organization Theory, 1, 1, 10.1177/2631787720902473 Cooke, 1994, Varieties of Knowledge elicitation techniques, International Journal of Human - Computer Studies, 41, 801, 10.1006/ijhc.1994.1083 Cornelissen, 2014, The contraction of meaning: The combined effect of communication, emotions, and materiality on sensemaking in the stock well shooting, Journal of Management Studies, 51, 699, 10.1111/joms.12073 Cornelissen, 2014, Putting framing in perspective: A review of framing and frame analysis across the management and organizational literature, Academy of Management Annals, 8, 181, 10.5465/19416520.2014.875669 Dubois, 2002, Systematic combining: an abductive approach to case research, Journal of Business Research, 55, 553, 10.1016/S0148-2963(00)00195-8 Fellows, 2016, Sensemaking in the cross-cultural contexts of projects, International Journal of Project Management, 34, 246, 10.1016/j.ijproman.2015.03.010 Fortune, 2006, Framing of project critical success factors by a systems model, International Journal of Project Management, 24, 53, 10.1016/j.ijproman.2005.07.004 Gacasan, 2017, Sensemaking through cue utilization in disaster recovery project management, International Journal of Project Management, 35, 818, 10.1016/j.ijproman.2016.09.009 Giezen, 2012, Keeping it simple? A case study into the advantages and disadvantages of reducing complexity in Mega project planning, International Journal of Project Management, 30, 781, 10.1016/j.ijproman.2012.01.010 Gioia, 1991, Sensemaking and sense giving in strategic change, Strategic Management Journal, 12, 433, 10.1002/smj.4250120604 Giorgi, 2017, The Mind and Heart of Resonance: The Role of Cognition and Emotions in Frame Effectiveness, Jour. of Manage. Stud., 54, 711, 10.1111/joms.12278 Hackman, 1979, The social psychology of organizations, Administrative Science Quarterly, 24, 495, 10.2307/2989929 Hekkala, 2018, Metaphors in managerial and employee sensemaking in an information systems project, Information Systems Journal, 28, 142, 10.1111/isj.12133 Howard-Grenville, 2003, The importance of cultural framing to the success of social initiatives in business, Academy of Management Executive, 17, 70 Jenkin, 2019, Mutual understanding in information systems development: Changes within and across projects, MIS Quarterly: Management Information Systems, 43, 649, 10.25300/MISQ/2019/13980 Jensen, 2009, Using institutional theory with sensemaking theory: A case study of information system implementation in healthcare, Journal of Information Technology, 24, 343, 10.1057/jit.2009.11 Kaplan, 2008, Framing contests: Strategy making under uncertainty, Organization Science, 19, 729, 10.1287/orsc.1070.0340 Katz, 1966, The social psychology of organizations, Social Forces, 46 Klein, 2006, Making Sense of Sensemaking 2: A Macrocognitive Model, IEEE Intelligent Systems, 21, 88, 10.1109/MIS.2006.100 Konlechner, 2019, Prospective sensemaking, frames and planned change interventions: A comparison of change trajectories in two hospital units, Human Relations, 72, 706, 10.1177/0018726718773157 Kutsch, 2012, Does risk matter? Disengagement from risk management practices in information systems projects, European Journal of Information Systems, 22, 637, 10.1057/ejis.2012.6 Langley, 1999, Strategies for theorizing from process data, Academy of Management Review, 24, 691, 10.5465/amr.1999.2553248 Luna-Reyes, 2021, Sensemaking and social processes in digital government projects, Government Information Quarterly, 38, 101570, 10.1016/j.giq.2021.101570 Maitlis, 2005, The social processes of organizational sensemaking, Academy of Management Journal, 48, 21, 10.5465/amj.2005.15993111 Maitlis, 2014, Sensemaking in organizations: Taking stock and moving forward, Academy of Management Annals, 8, 57, 10.5465/19416520.2014.873177 Maitlis, 2010, Sensemaking in crisis and change: Inspiration and insights from Weick, Journal of Management Studies, 47, 551, 10.1111/j.1467-6486.2010.00908.x Martinsuo, 2014, Identifying, framing and managing uncertainties in project portfolios, International Journal of Project Management, 32, 732, 10.1016/j.ijproman.2014.01.014 Martinsuo, 2019, Lifecycle-oriented framing of value at the front end of infrastructure projects, International Journal of Managing Projects in Business, 12, 617, 10.1108/IJMPB-09-2018-0172 S. Miles, and G. Rowe. 2004. “The Laddering Technique.” In Doing Social Psychology, ed. G.M. Breakwell, 305–43. Oxford: Blackwell Publishing. Monin, 2013, Giving sense to and making sense of justice in postmerger integration, Academy of Management Journal, 56, 256, 10.5465/amj.2010.0727 Moustakas, 1994 Nickerson, 1998, Confirmation bias: A ubiquitous phenomenon in many guises, Review of General Psychology, 2, 175, 10.1037/1089-2680.2.2.175 Ocasio, 2016, Strategy and commitments to institutional logics, Strategic Organization, 14, 287, 10.1177/1476127015625040 Ocasio, 2009, The Opacity of Risk: Language and the Culture of Safety in NASA’s Space Shuttle Program, 101 Pavlak, 2004, Project troubleshooting: Tiger teams for reactive risk management, Project Management Journal, 35, 5, 10.1177/875697280403500403 Pich, 2002, On uncertainty, ambiguity, and complexity in project management, Management Science, 48, 1008, 10.1287/mnsc.48.8.1008.163 Pratt, 2000, The good, the bad, and the ambivalent: Managing identification among Amway distributors, Administrative Science Quarterly, 45, 456, 10.2307/2667106 Purdy, 2019, Are logics enough? Framing as an alternative tool for understanding institutional meaning making, Journal of Management Inquiry, 28, 409, 10.1177/1056492617724233 Ran, 2011, “Who are we? The social construction of organizational identity through sense-exchanging, Administration & Society, 43, 417, 10.1177/0095399711412727 Richardson, 2006, Abduction as the type of inference that characterizes the development of a grounded theory, Qualitative Research, 6, 497, 10.1177/1468794106068019 Sanz-Llopis, 2020, Innovation in project management through framing and challenge redefinition, International Journal of Managing Projects in Business, 13, 745, 10.1108/IJMPB-08-2019-0210 Söderholm, 2008, Project management of unexpected events, International Journal of Project Management, 26, 80, 10.1016/j.ijproman.2007.08.016 Stjerne, 2019, Crossing times: Temporal boundary-spanning practices in interorganizational projects, International Journal of Project Management, 37, 347, 10.1016/j.ijproman.2018.09.004 J.L. Thomas. 2000. “Making Sense of Project Management.” In Projects as Business Constituents and Guiding Motives, 117-130, ed. G. Winch, R.A. Lundin, and F. Hartman, 25–43. Dordrecht: Kluwer. Tukiainen, 2010, Coping with an unexpected event: Project managers’ contrasting sensemaking in a stakeholder conflict in China, International Journal of Managing Projects in Business, 3, 526, 10.1108/17538371011056129 Vaara, 2010, A recursive perspective on discursive legitimation and organizational action in mergers and acquisitions, Organization Science, 21, 3, 10.1287/orsc.1080.0394 Vlaar, 2008, Cocreating understanding and value in distributed work: How members of onsite and offshore vendor teams give, make, demand, and break sense, MIS Quarterly, 32, 227, 10.2307/25148839 Weick, 1969 1995 Weick, 1999, Organizing for high reliability: Processes of collective mindfulness, Research in Organizational Behavior, 21, 81 Weick, 1993, The collapse of sensemaking in organizations: The Mann Gulch disaster, Administrative Science Quarterly, 38, 628, 10.2307/2393339 Weick, 2005, Organizing and the process of sensemaking, Organization Science, 16, 409, 10.1287/orsc.1050.0133 Wright, 2000, Resourceful sensemaking in product development teams, Organization Studies, 21, 807, 10.1177/0170840600214006 Wideman, 1992, Project & Program Risk Management Williams, 1999, The need for new paradigms for complex projects, Internat. J. Project Management, 17, 269, 10.1016/S0263-7863(98)00047-7 Yeo, 1995, Planning and learning in major infrastructure development: Systems perspectives, International Journal of Project Management, 13, 287, 10.1016/0263-7863(94)00013-3