Hotels’ environmentally-framed eWOM. The moderating role of environmental culture

Berezan, 2013, Sustainable hotel practices and nationality: The impact on guest satisfaction and guest intention to return, International Journal of Hospitality Management, 34, 227, 10.1016/j.ijhm.2013.03.010 Chen, 2010, The drivers of green brand equity: Green brand image, green satisfaction, and green trust, Journal of Business Ethics, 93, 307, 10.1007/s10551-009-0223-9 Chevalier, 2006, The effect of word of mouth on sales: Online book reviews, Journal of marketing research, 43, 345, 10.1509/jmkr.43.3.345 Chwialkowska, 2020, The influence of cultural values on pro-environmental behavior, Journal of Cleaner Production, 268, 10.1016/j.jclepro.2020.122305 Cova, 2016, Brand iconicity vs. anti‐consumption well‐being concerns: The Nutella palm oil conflict, Journal of Consumer Affairs, 50, 166, 10.1111/joca.12082 D'Acunto, 2020, Do consumers care about CSR in their online reviews? An empirical analysis, International Journal of Hospitality Management, 85 Dutta, 2008, A comparative study of consumers' green practice orientation in India and the United States: A study from the restaurant industry, Journal of Foodservice Business Research, 11, 269, 10.1080/15378020802316570 Eberle, 2013, The impact of interactive corporate social responsibility communication on corporate reputation, Journal of Business Ethics, 118, 731, 10.1007/s10551-013-1957-y Filieri, 2021, Environmentally framed eWOM messages of different valence: The role of environmental concerns, moral norms, and product environmental impact, Psychology and Marketing, 38, 431, 10.1002/mar.21440 Filieri, 2021, The role of cultural values in consumers' evaluation of online review helpfulness: A big data approach, International Marketing Review, 38, 1267, 10.1108/IMR-07-2020-0172 Filimonau, 2018, National culture as a driver of pro-environmental attitudes and behavioural intentions in tourism, Journal of Sustainable Tourism, 26, 1804, 10.1080/09669582.2018.1511722 Gao, 2018, How power distance affects online hotel ratings: The positive moderating roles of hotel chain and reviewers' travel experience, Tourism Management, 65, 176, 10.1016/j.tourman.2017.10.007 Gerdt, 2019, The relationship between sustainability and customer satisfaction in hospitality: An explorative investigation using eWOM as a data source, Tourism Management, 74, 155, 10.1016/j.tourman.2019.02.010 Gupta, 2019, All that glitters is not green: Creating trustworthy ecofriendly services at green hotels, Tourism Management, 70, 155, 10.1016/j.tourman.2018.08.015 Hirsh, 2014, Environmental sustainability and national personality, Journal of Environmental Psychology, 38, 233, 10.1016/j.jenvp.2014.02.005 Hsu, 2013, What progress have we made since Rio? Results from the 2012 environmental performance index (EPI) and pilot trend EPI, Environmental Science & Policy, 33, 171, 10.1016/j.envsci.2013.05.011 Joireman, 2015, It's all good: Corporate social responsibility reduces negative and promotes positive responses to service failures among value-aligned customers, Journal of Public Policy and Marketing, 34, 32, 10.1509/jppm.13.065 Kachaner, 2020 Kamboj, 2022, Consumer adoption of green hotels: Understanding the role of value, innovation, and involvement, Journal of Hospitality Marketing & Management, 31, 819, 10.1080/19368623.2022.2071370 Kim, 2020, Why are hotel room prices different? Exploring spatially varying relationships between room price and hotel attributes, Journal of Business Research, 107, 118, 10.1016/j.jbusres.2018.09.006 Lavergne, 2010, The role of perceived government style in the facilitation of self-determined and non self-determined motivation for pro-environmental behavior, Journal of Environmental Psychology, 30, 169, 10.1016/j.jenvp.2009.11.002 Lin, 2022, A meta-analysis of antecedents of pro-environmental behavioral intention of tourists and hospitality consumers, Tourism Management, 93, 10.1016/j.tourman.2022.104566 Mariani, 2020, Environmental discourse in hotel online reviews: A big data analysis, Journal of Sustainable Tourism, 29, 829, 10.1080/09669582.2020.1858303 Mariani, 2022, Exploring environmental concerns on digital platforms through big data: The effect of online consumers' environmental discourse on online review ratings, Journal of Sustainable Tourism, 1, 10.1080/09669582.2022.2033982 Pencle, 2016, What's in the words? Development and validation of a multidimensional dictionary for CSR and application using prospectuses, Journal of Emerging Technologies in Accounting, 13, 109, 10.2308/jeta-51615 Pennebaker, 2015 Prud’homme, 2013, Sustainable development practices in the hospitality industry: An empirical study of their impact on customer satisfaction and intentions, International Journal of Hospitality Management, 34, 116, 10.1016/j.ijhm.2013.03.003 Robinot, 2010, Do hotels' “green” attributes contribute to customer satisfaction?, Journal of Services Marketing, 24, 157, 10.1108/08876041011031127 2022 Swarbrooke, 1999 Wang, 2018, Green image and consumers’ word-of-mouth intention in the green hotel industry: The moderating effect of Millennials, Journal of cleaner production, 181, 426, 10.1016/j.jclepro.2018.01.250 Wendling, 2020 Xiang, 2015, What can big data and text analytics tell us about hotel guest experience and satisfaction?, International Journal of Hospitality Management, 44, 120, 10.1016/j.ijhm.2014.10.013 Yi, 2018, Hotel guests' perception of best green practices: A content analysis of online reviews, Tourism and Hospitality Research, 18, 191, 10.1177/1467358416637251