Quản trị và hiệu suất cho thành phố thông minh

Emerald - Tập 33 Số 1 - Trang 204-232 - 2019
Daniela Argento1, Giuseppe Grossi1, Aki Jääskeläinen2, Stefania Servalli3, Petri Suomala4
1Kristianstad University, Kristianstad, Sweden
2Tampere University of Technology, Tampere, Finland
3University of Bergamo, Bergamo, Italy
4Aalto University, Espoo, Finland

Tóm tắt

Mục đích

Mục đích của bài báo này là khám phá vai trò của hệ thống đo lường hiệu suất như các công nghệ quản trị trong việc hiện thực hóa các chương trình thành phố thông minh. Bài viết sẽ trả lời câu hỏi nghiên cứu: phát triển và sử dụng hệ thống đo lường hiệu suất hỗ trợ thành phố thông minh đạt được các mục tiêu của chúng như thế nào?

Thiết kế/phương pháp/tiếp cận

Bài báo này trình bày một nghiên cứu điển hình theo chiều dài thời gian, sử dụng phương pháp can thiệp để điều tra các khả năng và hạn chế trong việc sử dụng hệ thống đo lường hiệu suất như một công nghệ quản trị trong một thành phố thông minh. Các diễn giải được lý thuyết hóa từ khung chính quyền Phoucault (Foucault, 2009) và tài liệu về đo lường hiệu suất trong khu vực công.

Kết quả

Các kết quả chỉ ra lợi ích và các điểm cần chú ý mà một thành phố thông minh đối mặt khi giới thiệu các hệ thống đo lường hiệu suất mới như là một công nghệ quản trị. Những công nghệ này trở thành các công cụ gây vấn đề khi mạng lưới thành phố bị phân mảnh các quy trình giữa các phòng ban và khi các hình thức chống đối xuất hiện do thiếu chủ sở hữu quy trình, thiếu trách nhiệm ngang và sự hợp tác giữa các bên liên quan.

Giới hạn/Ý nghĩa nghiên cứu

Bài báo này dựa trên một nghiên cứu điển hình của một thành phố thông minh duy nhất, và chỉ ra nhu cầu về phân tích so sánh và đa ngành để phân tích nguyên nhân và tác động của những thách thức của thành phố thông minh.

Tính mới/giá trị

Bài báo này cung cấp một hiểu biết quan trọng về vai trò của kế toán trong thành phố thông minh. Sự kém hiệu quả của hệ thống đo lường hiệu suất có liên quan đến những vai trò đa dạng của các công nghệ quản trị này, có thể dẫn đến sự tê liệt tạm thời trong việc đạt được các mục tiêu và chương trình của thành phố thông minh.

Từ khóa


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