From Service to Experience: Understanding and Defining the Hospitality Business

Service Industries Journal - Tập 27 Số 6 - Trang 747-755 - 2007
Nigel Hemmington1
1School of Services Management, Bournemouth University , Fern Barrow, Poole, BH12 5BB, UK E-mail: [email protected]

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Tài liệu tham khảo

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