Factors influencing adoption of mobile banking by Jordanian bank customers: Extending UTAUT2 with trust

Ajzen, 1991, The theory of planned behaviour, Organizational Behaviour and Human Decision Processes, 50, 179, 10.1016/0749-5978(91)90020-T

Alalwan, 2014, Examining factors affecting customer intention and adoption of Internet banking in Jordan

Alalwan, 2015, Adoption of mobile banking in Jordan: Exploring demographic differences on customers’ perceptions, 13

Alalwan, 2015, Consumer adoption of Internet banking in Jordan: Examining the role of hedonic motivation, habit, self-efficacy and trust, Journal of Financial Services Marketing, 20, 145, 10.1057/fsm.2015.5

Alalwan, 2016, Consumer adoption of mobile banking in Jordan: Examining the role of usefulness, ease of use, perceived risk and self-efficacy, Journal of Enterprise Information Management, 29, 10.1108/JEIM-04-2015-0035

Alalwan, 2016, Customers’ intention and adoption of telebanking in Jordan, Information Systems Management, 33, 154, 10.1080/10580530.2016.1155950

Alalwan, 2016, Jordanian consumers’ adoption of telebanking: Influence of perceived usefulness, trust and self-efficacy, International Journal of Bank Marketing, 34, 10.1108/IJBM-06-2015-0093

Anderson, 1988, Structural equation modelling in practice: A review and recommended two-step approach, Psychological Bulletin, 103, 411, 10.1037/0033-2909.103.3.411

Awwad, 2010, Investigating of factors influencing the intention to adopt mobile banking services in Jordan, Dirasat: Administrative Sciences, 37, 545

Bagozzi, 1988, On the evaluation of structural equation models, Journal of the Academy of Marketing Science, 16, 74, 10.1007/BF02723327

Brislin, 1976, Comparative research methodology: Cross-cultural studies, International Journal of Psychology, 11, 215, 10.1080/00207597608247359

Brown, 2005, Model of adoption of technology in the household: A baseline model test and extension incorporating household life cycle, MIS Quarterly, 29, 399, 10.2307/25148690

Brown, 2003, Cell phone banking: Predictors of adoption in South Africa—An exploratory study, International Journal of Information Management, 23, 381, 10.1016/S0268-4012(03)00065-3

BuddeComm, 2014

Byrne, 2010

Chen, 2014, Exploring the commercial value of social networks: Enhancing consumers’ brand experience through Facebook pages, Journal of Enterprise Information Management, 27, 576, 10.1108/JEIM-05-2013-0019

Chiu, 2010, Early versus potential adopters: Exploring the antecedents of use intention in the context of retail service innovations, International Journal of Retail and Distribution Management, 38, 443, 10.1108/09590551011045357

Compete Pulse, 2013

Constantiou, 2009, Does culture affect the adoption of advanced mobile services? A comparative study of young adults’ perceptions in Denmark and the UK, ACM SIGMIS Database, 40, 132, 10.1145/1644953.1644962

Cruz, 2010, Mobile banking rollout in emerging markets: Evidence from Brazil, International Journal of Bank Marketing, 28, 342, 10.1108/02652321011064881

Davis, 1989, User acceptance of computer technology: A comparison of two theoretical models, Management Science, 35, 982, 10.1287/mnsc.35.8.982

Dodds, 1991, Effects of price, brand, and store information on buyers, Journal of Marketing Research, 28, 307, 10.2307/3172866

Dwivedi, 2009, Understanding the adopters and non-adopters of broadband, Communications of the ACM, 52, 122, 10.1145/1435417.1435445

Dwivedi, 2007, Socio-economic determinants of broadband adoption, Industrial Management & Data Systems, 107, 654, 10.1108/02635570710750417

Dwivedi, 2013, RFID systems in libraries: An empirical examination of factors affecting system use and user satisfaction, International Journal of Information Management, 33, 367, 10.1016/j.ijinfomgt.2012.10.008

Eriksson, 2005, Customer acceptance of Internet banking in Estonia, International Journal of Bank Marketing, 23, 200, 10.1108/02652320510584412

Gefen, 2000, E-commerce: The role of familiarity and trust, Omega, 28, 725, 10.1016/S0305-0483(00)00021-9

Gefen, 2003, Trust and TAM in online shopping: An integrated model, MIS Quarterly, 27, 51, 10.2307/30036519

Gerrard, 2003, Diffusion of Internet banking among Singapore consumers, International of Bank Marketing, 21, 16, 10.1108/02652320310457776

Gerrard, 2006, Why consumers are not using Internet banking: A qualitative study, Journal of Services Marketing, 20, 160, 10.1108/08876040610665616

Gu, 2009, Determinants of behavioral intention to mobile banking, Expert Systems with Applications, 36, 11605, 10.1016/j.eswa.2009.03.024

Hair, 1995

Hair, 2006

Hair, 2010

Hanafizadeh, 2014, Mobile-banking adoption by Iranian bank clients, Telematics and Informatics, 31, 62, 10.1016/j.tele.2012.11.001

Harman, 1976

Ho, 2008, Effect of self-service technology on customer value and customer readiness: The case study of Internet banking, Internet Research, 18, 427, 10.1108/10662240810897826

Holmes-Smith, 2006

Hossain, 2014, What improves citizens’ privacy perceptions toward RFID technology? A cross-country investigation using mixed method approach, International Journal of Information Management, 34, 711, 10.1016/j.ijinfomgt.2014.07.002

Jaruwachirathanakul, 2005, Internet banking adoption strategies for a developing country: The case of Thailand, Internet Research, 15, 295, 10.1108/10662240510602708

Jeong, 2013, An empirical investigation on consumer acceptance of mobile banking services, Business & Management Research, 2, 31, 10.5430/bmr.v2n1p31

KPMG International, 2009

Khraim, 2011, Factors affecting Jordanian consumers’ adoption of mobile banking services, International Journal of Business and Social Science, 2, 96

Kim, 2009, Understanding dynamics between initial trust and usage intentions of mobile banking, Information Systems Journal, 19, 283, 10.1111/j.1365-2575.2007.00269.x

Kline, 2005

Kline, 2011

Laukkanen, 2007, Customer preferred channel attributes in multi-channel electronic banking, International Journal of Retail & Distribution Management, 35, 393, 10.1108/09590550710743744

Laukkanen, 2007, Internet vs Mobile banking: comparing customer value perceptions, Business Process Management Journal, 13, 788, 10.1108/14637150710834550

Laukkanen, 2009, Comparing consumer resistance to Mobile banking in Finland and Portugal, E-Business and Telecommunications, 48, 89, 10.1007/978-3-642-05197-5_6

Laukkanen, 2007, Innovation resistance among mature consumers, The Journal of Consumer Marketing, 24, 419, 10.1108/07363760710834834

Laukkanen, 2009, Communication strategies to overcome functional and psychological resistance to Internet banking, International Journal of Information Management, 29, 111, 10.1016/j.ijinfomgt.2008.05.008

Lee, 2003, Using ZMET to explore barriers to the adoption of 3G mobile banking services, International Journal of Retail and Distribution Management, 31, 340, 10.1108/09590550310476079

Lee, 2005, Segmenting the non-adopter category in the diffusion of Internet banking, International Journal of Bank Marketing, 23, 414, 10.1108/02652320510612483

Lee, 2007, Factors influencing the adoption behavior of mobile banking: a South Korean perspective, Journal of Internet Banking and Commerce, 12, 1

Lee, 2015, Provision of mobile banking services from an actor-network perspective: Implications for convergence and standardization, Technological Forecasting and Social Change, 90, 551, 10.1016/j.techfore.2014.02.007

Lin, 2011, An empirical investigation of mobile banking adoption: The effect of innovation attributes and knowledge-based trust, International Journal of Information Management, 31, 252, 10.1016/j.ijinfomgt.2010.07.006

Lin, 2013, Determining the relative importance of mobile banking quality factors, Computer Standards & Interfaces, 35, 195, 10.1016/j.csi.2012.07.003

Luarn, 2005, Toward an understanding of the behavioral intention to use Mobile banking, Computers in Human Behavior, 21, 873, 10.1016/j.chb.2004.03.003

Luo, 2010, Examining multi-dimensional trust and multifaceted risk in initial acceptance of emerging technologies: An empirical study of Mobile banking services, Decision Support Systems, 49, 222, 10.1016/j.dss.2010.02.008

Martins, 2014, Understanding the Internet banking adoption: A unified theory of acceptance and use of technology and perceived risk application, International Journal of Information Management, 34, 1, 10.1016/j.ijinfomgt.2013.06.002

Migdadi, 2012, The developing economies’ banks branches operational strategy in the era of e-banking: The case of Jordan, Journal of Emerging Technologies in Web Intelligence, 4, 189, 10.4304/jetwi.4.2.189-197

Nunnally, 1978

Podsakoff, 2003, Common method biases in behavioral research: A critical review of the literature and recommended remedies, Journal of Applied Psychology, 88, 879, 10.1037/0021-9010.88.5.879

Püschel, 2010, Mobile banking: Proposition of an integrated adoption intention framework, International Journal of Bank Marketing, 28, 389, 10.1108/02652321011064908

Purwanegara, 2014, Snapshot on Indonesia regulations in Mobile Internet banking users’ attitudes, Procedia-Social and Behavioral Sciences, 115, 147, 10.1016/j.sbspro.2014.02.423

Riffai, 2012, Big TAM in Oman: Exploring the promise of on-line banking, its adoption by customers and the challenges of banking in Oman, International Journal of Information Management, 32, 239, 10.1016/j.ijinfomgt.2011.11.007

Riquelme, 2010, The moderating effect of gender in the adoption of Mobile banking, International Journal of Bank Marketing, 28, 328, 10.1108/02652321011064872

Rogers, 2003

Sathye, 1999, Adoption of Internet banking by Australian consumers: An empirical investigation, International Journal of Bank Marketing, 17, 324, 10.1108/02652329910305689

Simintiras, 2014, Can marketing strategies enhance the adoption of electronic government initiatives?, International Journal of Electronic Government Research (IJEGR), 10, 1, 10.4018/ijegr.2014040101

Straub, 2004, Validation guidelines for IS positivist research, The Communications of the Association for Information Systems, 13, 63

The Gulf Today, 2012

The Jordan Times, 2013

van der Heijden, 2004, User acceptance of hedonic information systems, MIS Quarterly, 28, 695, 10.2307/25148660

Venkatesh, 1999, Creation of favorable user perceptions: exploring the role of intrinsic motivation, MIS Quarterly, 23, 239, 10.2307/249753

Venkatesh, 2003, User acceptance of information technology: Toward a unified view, MIS Quarterly, 27, 425, 10.2307/30036540

Venkatesh, 2012, Consumer acceptance and use of information technology: Extending the unified theory of acceptance and use of technology, MIS Quarterly, 36, 157, 10.2307/41410412

Weerakkody, 2013, Examining the influence of intermediaries in facilitating e-government adoption: An empirical investigation, International Journal of Information Management, 33, 716, 10.1016/j.ijinfomgt.2013.05.001

Wessels, 2010, An investigation of consumer acceptance of M-banking, International Journal of Bank Marketing, 28, 547, 10.1108/02652321011085194

West, 1995, Structural equation models with non-normal variables: problems and remedies, 56

Yang, 2009, Exploring adoption difficulties in mobile banking services, Canadian Journal of Administrative Sciences, 26, 136, 10.1002/cjas.102

Yu, 2012, Factors affecting individuals to adopt Mobile banking: Empirical evidence from the UTAUT model, Journal of Electronic Commerce Research, 13, 104

Zhou, 2010, Integrating TTF and UTAUT to explain Mobile banking user adoption, Computers in Human Behavior, 26, 760, 10.1016/j.chb.2010.01.013

Zhou, 2011, An empirical examination of initial trust in Mobile banking, Internet Research, 21, 527, 10.1108/10662241111176353

Zhou, 2012, Understanding users’ initial trust in Mobile banking: An elaboration likelihood perspective, Computers in Human Behavior, 28, 1518, 10.1016/j.chb.2012.03.021