Factors affecting the development of national quality awards

Emerald - 2003
Kay C.Tan1, Mei F.Wong2, TeenaMehta3, Hsien H.Khoo4
1Kay C. Tan is an Associate Professor in the Department of Industrial and Systems Engineering at the National University of Singapore. He teaches in the area of quality management. His current research focus include: developments in national quality awards; quality function deployment; and service quality especially for information technology services.
2Mei F. Wong is a research student of the Department of Industrial and Systems Engineering, National University of Singapore.
3Teena Mehta is a research student of the Department of Industrial and Systems Engineering, National University of Singapore.
4Hsien H. Khoo is a research student of the Department of Industrial and Systems Engineering, National University of Singapore.

Tóm tắt

After the successful launch of the Malcolm Baldrige National Quality Award (MBNQA) and European Quality Award (EQA), the governing authorities of many other countries have begun establishing their own national quality award (NQA) programs. Most NQA models are based on the MBNQA and EQA. Other NQA models choose to be unique. This paper compiles differences in the modeling of 53 NQAs found around the world. From the compilation is derived a set of recommended guidelines for the establishment and further development of NQAs. The guidelines include suggestions for either starting up or enhancing existing NQA programs in both developed and developing countries.

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Tài liệu tham khảo

British Quality Foundation (2002), Applying for 2002 UK Business Excellence Award, www.quality‐foundation.co.uk/

EFQM (European Foundation for Quality Management) (2002), www.efqm.org/

Laszlo, G.P. (1996), “Quality awards – recognition or model”, TQM Magazine, Vol. 8 No. 5, pp. 14‐18.

NIST (National Institute of Standards and Technology) (2002), www.nist.gov

Secretariat of National Quality Award (2002), Russian National Quality Award, www.vniis.ru/eng/p008.htm

Tan, K.C. and Khoo, H.H. (2002), “The relevance of confucianism in Southeast Asian National Quality Awards”, International Journal of Cross Cultural Management, Vol. 2 No. 1, pp. 65‐82.

Tan, K.C. and Lim, C.S. (2000), “A detailed trends analysis of national quality awards worldwide”, Total Quality Management, Vol. 11 No. 8, pp. 1065‐81.

Vokurka, R.J. (2001), “The Baldrige at 14”, The Journal for Quality and Participation, Vol. 24 No. 2, pp. 13‐19.

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