Extending the understanding of mobile banking adoption: When UTAUT meets TTF and ITM

ANACOM, 2011

Anderson, 1988, Structural equation modeling in practice – a review and recommended 2-step approach, Psychological Bulletin, 103, 411, 10.1037/0033-2909.103.3.411

Bagozzi, 1988, On the evaluation of structural equations models, Journal of the Academy of Marketing Science, 16, 74, 10.1007/BF02723327

Barnes, 2003, Mobile banking: Concept and potential, International Journal of Mobile Communications, 1, 273, 10.1504/IJMC.2003.003494

Boudreau, 2001, Validation in information systems research: A state-of-the-art assessment, MIS Quarterly, 25, 1, 10.2307/3250956

Brislin, 1970, Back-translation for cross-cultural research, Journal of Cross-Cultural Psychology, 1, 185, 10.1177/135910457000100301

Byers, 2001, Retail bank services strategy: A model of traditional, electronic, and mixed distribution choices, Journal of Management Information Systems, 18

Capgemini Consulting, 2012

Chin, 1998, Issues and opinion on structural equation modeling, MIS quarterly, 22, vii

Chin, 2003, A partial least squares latent variable modeling approach for measuring interaction effects: Results from a Monte Carlo simulation study and an electronic-mail emotion/adoption study, Information Systems Research, 14, 189, 10.1287/isre.14.2.189.16018

Davis, 1989, Perceived usefulness, perceived ease of use, and user acceptance of information technology, MIS quarterly, 13, 319, 10.2307/249008

Davis, 1989, User acceptance of computer-technology – A comparison of 2 theoretical-models, Management Science, 35, 982, 10.1287/mnsc.35.8.982

Dishaw, 1999, Extending the technology acceptance model with task-technology fit constructs, Information & Management, 36, 9, 10.1016/S0378-7206(98)00101-3

Fornell, 1981, Evaluating structural equation models with unobservable variables and measurement error, Journal of Marketing Research (JMR), 18, 39, 10.2307/3151312

Gefen, 2000, E-commerce: The role of familiarity and trust, Omega-International Journal of Management Science, 28, 725, 10.1016/S0305-0483(00)00021-9

Gefen, 2005, A practical guide to factorial validity using PLS-graph: Tutorial and annotated example, Communications of the Association for Information Systems, 16, 91, 10.17705/1CAIS.01605

Gefen, 2000, Structural equation modelling and regression: Guidelines for research practice, Communications of the Association for information Systems, 4, 1, 10.17705/1CAIS.00407

Goodhue, 1995, Understanding user evaluations of information systems, Management Science, 41, 1827, 10.1287/mnsc.41.12.1827

Goodhue, 1995, Task-technology fit and individual-performance, MIS Quarterly, 19, 213, 10.2307/249689

Gu, 2009, Determinants of behavioral intention to mobile banking, Expert Systems with Applications, 36, 11605, 10.1016/j.eswa.2009.03.024

Hair, 2012, An assessment of the use of partial least squares structural equation modeling in marketing research, Journal of the Academy of Marketing Science, 40, 414, 10.1007/s11747-011-0261-6

Hair, 2011, PLS-SEM: Indeed a silver bullet, Journal of Marketing Theory & Practice, 19, 139, 10.2753/MTP1069-6679190202

Henseler, 2009, The use of partial least squares path modeling in international marketing, Advances in International Marketing, 20, 277, 10.1108/S1474-7979(2009)0000020014

Henseler, 2009, The use of partial least squares path modeling in international marketing, Vol. 20, 277

Hong, 2011, User acceptance of agile information systems: A model and empirical test, Journal of Management Information Systems, 28, 235, 10.2753/MIS0742-1222280108

ITU, 2011

Jarvenpaa, 1998, Is anybody out there? Antecedents of trust in global virtual teams, Journal of Management Information Systems, 14, 29, 10.1080/07421222.1998.11518185

Jarvenpaa, 2000, Consumer trust in an internet store, Information Technology and Management, 1, 45, 10.1023/A:1019104520776

Kim, 2009, Understanding dynamics between initial trust and usage intentions of mobile banking, Information Systems Journal, 19, 283, 10.1111/j.1365-2575.2007.00269.x

Kim, 2004, Initial trust and the adoption of B2C e-commerce: The case of internet banking, ACM SIGMIS Database, 35, 50, 10.1145/1007965.1007970

Klopping, 2004, Extending the technology acceptance model and task-technology fit model to consumer e-commerce, Information Technology, Learning and Performance Journal, 22, 35

Koenig-Lewis, 2010, Predicting young consumers’ take up of mobile banking services, International Journal of Bank Marketing, 28, 410, 10.1108/02652321011064917

Koufaris, 2004, The development of initial trust in an online company by new customers, Information & Management, 41, 377, 10.1016/j.im.2003.08.004

Kuo, 2009, Towards an understanding of the behavioral intention to use 3G mobile value-added services, Computers in Human Behavior, 25, 103, 10.1016/j.chb.2008.07.007

Laforet, 2005, Consumers’ attitudes towards online and mobile banking in China, International Journal of Bank Marketing, 23, 362, 10.1108/02652320510629250

Laukkanen, 2007, Internet vs mobile banking: Comparing customer value perceptions, Business Process Management Journal, 13, 788, 10.1108/14637150710834550

Lee, 2007, An empirical study of mobile commerce in insurance industry: Task – technology fit and individual differences, Decision Support Systems, 43, 95, 10.1016/j.dss.2005.05.008

Lee, 2001, A trust model for consumer internet shopping, International Journal of Electronic Commerce, 6, 75, 10.1080/10864415.2001.11044227

Li, 2013, Motivational Differences Across Post-Acceptance Information System Usage Behaviors: An Investigation in the Business Intelligence Systems Context, Information Systems Research, 24, 659, 10.1287/isre.1120.0456

Lin, 2011, An empirical investigation of mobile banking adoption: The effect of innovation attributes and knowledge-based trust, International Journal of Information Management, 31, 252, 10.1016/j.ijinfomgt.2010.07.006

Lowry, 2008, Explaining and predicting the impact of branding alliances and web site quality on initial consumer trust of e-commerce web sites, Journal of Management Information Systems, 24

Lu, 2005, Personal innovativeness, social influences and adoption of wireless Internet services via mobile technology, Journal of Strategic Information Systems, 14, 245, 10.1016/j.jsis.2005.07.003

Luarn, 2005, Toward an understanding of the behavioral intention to use mobile banking, Computers in Human Behavior, 21, 873, 10.1016/j.chb.2004.03.003

Luo, 2010, Examining multi-dimensional trust and multi-faceted risk in initial acceptance of emerging technologies: An empirical study of mobile banking services, Decision Support Systems, 49, 222, 10.1016/j.dss.2010.02.008

Mallat, 2004, Mobile banking services, Communications of the ACM, 47, 42, 10.1145/986213.986236

Martins, 2014, Understanding the Internet banking adoption: A unified theory of acceptance and use of technology and perceived risk application, International Journal of Information Management, 34, 1, 10.1016/j.ijinfomgt.2013.06.002

Matos, 2010, Measuring the evolution of monetary and finance services in Portugal, IFC Bulletin, 33, 283

McKnight, 2001, What trust means in e-commerce customer relationships: An interdisciplinary conceptual typology, International Journal of Electronic Commerce, 6, 35, 10.1080/10864415.2001.11044235

McKnight, 2002, Developing and validating trust measures for e-commerce: An integrative typology, Information Systems Research, 13, 334, 10.1287/isre.13.3.334.81

McKnight, 1998, Initial trust formation in new organizational relationships, Academy of Management Review, 23, 473, 10.5465/amr.1998.926622

McKnight, 2004, Shifting factors and the ineffectiveness of third party assurance seals: A two-stage model of initial trust in a web business, Electronic Markets, 14, 252, 10.1080/1019678042000245263

Medhi, 2009, Mobile-banking adoption and usage by low-literate, low-income users in the developing world, 485

Miltgen, 2013, Determinants of end-user acceptance of biometrics: Integrating the Big 3 of technology acceptance with privacy context, Decision Support Systems, 56, 103, 10.1016/j.dss.2013.05.010

Morawczynski, 2008, Examining trust in mobile banking transactions: The case of M-PESA in Kenya, Social Dimensions of Information and Communication Technology Policy, 282, 287, 10.1007/978-0-387-84822-8_19

Ngai, 2007, A review for mobile commerce research and applications, Decision Support Systems, 43, 3, 10.1016/j.dss.2005.05.003

Nunnally, 1978

Nysveen, 2005, Intentions to use mobile services: Antecedents and cross-service comparisons, Journal of the Academy of Marketing Science, 33, 330, 10.1177/0092070305276149

Pagani, 2004, Determinants of adoption of third generation mobile multimedia services, Journal of Interactive Marketing, 18, 46, 10.1002/dir.20011

Parkes, 2013, The effect of task–individual–technology fit on user attitude and performance: An experimental investigation, Decision Support Systems, 54, 997, 10.1016/j.dss.2012.10.025

Pavlou, 2006, Understanding and predicting electronic commerce adoption: An extension of the theory of planned behavior, MIS Quarterly, 30, 115, 10.2307/25148720

Podsakoff, 2003, Common method biases in behavioral research: A critical review of the literature and recommended remedies, Journal of Applied Psychology, 88, 879, 10.1037/0021-9010.88.5.879

Ratnasingham, 1998, The importance of trust in electronic commerce, Internet Research: Electronic Networking Application and Policy, 8, 313, 10.1108/10662249810231050

Riffai, 2012, Big TAM in Oman: Exploring the promise of on-line banking, its adoption by customers and the challenges of banking in Oman, International Journal of Information Management, 32, 239, 10.1016/j.ijinfomgt.2011.11.007

Rogers, 1995

Ryans, 1974, Estimating consumer preferences for a new durable brand in an established product class, Journal of Marketing Research, 11, 434, 10.2307/3151290

Shan, 2009, Trust transference in mobile banking: An investigation of the initial trust, 204

Shih, 2010, Assessing user experiences and usage intentions of m-banking service, International Journal of Mobile Communications, 8, 257, 10.1504/IJMC.2010.032974

Tallon, 2010, A service science perspective on strategic choice, IT, and performance in US banking, Journal of Management Information Systems, 26, 219, 10.2753/MIS0742-1222260408

Taylor, 1995, Understanding information technology usage: A test of competing models, Information Systems Research, 6, 144, 10.1287/isre.6.2.144

Tiwari, 2007

TNS, 2012, Vol. 2012

Venkatesh, 2003, User acceptance of information technology: Toward a unified view, MIS Quarterly, 27, 425, 10.2307/30036540

Wang, 2006, Predicting consumer intention to use mobile service, Information Systems Journal, 16, 157, 10.1111/j.1365-2575.2006.00213.x

Wang, 2009, Investigating the determinants and age and gender differences in the acceptance of mobile learning, British Journal of Educational Technology, 40, 92, 10.1111/j.1467-8535.2007.00809.x

Wessels, 2010, An investigation of consumer acceptance of M-banking, International Journal of Bank Marketing, 28, 547, 10.1108/02652321011085194

Williams, 2009, Contemporary trends and issues in IT adoption and diffusion research, Journal of Information Technology, 24, 1, 10.1057/jit.2008.30

Wu, 2005, What drives mobile commerce? An empirical evaluation of the revised technology acceptance model, Information & Management, 42, 719, 10.1016/j.im.2004.07.001

Yang, 2009, Exploring adoption difficulties in mobile banking services, Canadian Journal of Administrative Sciences-Revue Canadienne Des Sciences De L Administration, 26, 136, 10.1002/cjas.102

Yu, 2012, Factors affecting individuals to adopt mobile banking: Empirical evidence from the UTAUT model, Journal of Electronic Commerce Research, 13, 104

Zahedi, 2008, Dynamics of trust revision: Using health infomediaries, Journal of Management Information Systems, 24

Zhou, 2011, An empirical examination of initial trust in mobile banking, Internet Research, 21, 527, 10.1108/10662241111176353

Zhou, 2011, Understanding mobile Internet continuance usage from the perspectives of UTAUT and flow, Information Development, 27, 207, 10.1177/0266666911414596

Zhou, 2012, Examining mobile banking user adoption from the perspectives of trust and flow experience, Information Technology & Management, 13, 27, 10.1007/s10799-011-0111-8

Zhou, 2013, An empirical examination of continuance intention of mobile payment services, Decision Support Systems, 54, 1085, 10.1016/j.dss.2012.10.034

Zhou, 2010, Integrating TTF and UTAUT to explain mobile banking user adoption, Computers in Human Behavior, 26, 760, 10.1016/j.chb.2010.01.013