Nội dung được dịch bởi AI, chỉ mang tính chất tham khảo
Khám Phá Nỗi Lo Âu Của Hành Khách Liên Quan Đến Việc Di Chuyển Bằng Tàu Hỏa
Tóm tắt
Mặc dù mọi người thường được khuyến khích sử dụng phương tiện giao thông công cộng, nhưng trải nghiệm khi đi lại không phải lúc nào cũng thoải mái. Nghiên cứu này sử dụng các yếu tố dịch vụ để đo lường sự lo âu của hành khách bằng cách áp dụng một mô hình khái niệm dựa trên góc nhìn về chuỗi dịch vụ hành khách đường sắt. Sự lo âu của hành khách liên quan đến việc di chuyển bằng tàu hỏa được đo lường bằng một phương pháp tâm lý học hiện đại, mô hình Rasch. Nghiên cứu này khảo sát 412 hành khách đi tàu. Kết quả phân tích cho thấy những yếu tố dịch vụ sau đây gây ra sự lo âu cho hành khách trong quá trình di chuyển bằng tàu: sự đông đúc, sự chậm trễ, khả năng tiếp cận ga tàu, tìm kiếm tàu đúng trên sân ga và việc chuyển tàu. Những kết quả thực nghiệm thu được bằng cách sử dụng phương pháp Rasch có thể được sử dụng để xây dựng một chiến lược hiệu quả nhằm giảm bớt nỗi lo âu của hành khách đi tàu. Nghiên cứu thực nghiệm này cũng cho thấy rằng sự lo âu khác nhau tùy thuộc vào giới tính, độ tuổi, tần suất đi lại và loại hình chuyến đi của hành khách. Thông tin này cũng sẽ hữu ích cho các nhà quy hoạch giao thông và những người làm chính sách khi xem xét các nhu cầu đi lại đặc biệt của một số nhóm nhất định nhằm tạo ra một môi trường di chuyển bằng tàu thân thiện với người sử dụng và thúc đẩy việc sử dụng phương tiện công cộng.
Từ khóa
#sự lo âu của hành khách #di chuyển bằng tàu hỏa #mô hình Rasch #dịch vụ hành khách đường sắt #quy hoạch giao thôngTài liệu tham khảo
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