Explaining the protective effect of trait emotional intelligence regarding occupational stress: Exploration of emotional labour processes

Baron, 1986, The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations, Journal of Personality and Social Psychology, 51, 1173, 10.1037/0022-3514.51.6.1173 Brotheridge, 2003, Development and validation of the emotional labour scale, Journal of Occupational and Organizational Psychology, 76, 365, 10.1348/096317903769647229 Cordes, 1993, A review and an integration of research on job burnout, The Academy of Management Review, 18, 621, 10.5465/amr.1993.9402210153 Grandey, 2003, When “the show must go on”: Surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery, Academy of Management Journal, 48, 86, 10.2307/30040678 Hochschild, 1983 Kruml, 2000, Exploring the dimension of emotional labour: the heart of Hochschild work, Management Communication Quarterly, 14, 8, 10.1177/0893318900141002 Maslach, 1986 Mikolajczak, M., Luminet, O., Leroy, C., & Roy, E. (in press). Psychometric properties of the Trait Emotional Intelligence Questionnaire (TEIQue, Petrides & Furnham, 2001): Factorial structure, reliability as well as construct, predictive, and incremental validity in a French-speaking population. Journal of Personality Assessment. Mikolajczak, M., Luminet, O., & Menil, C. (2006). Predicting Resistance to Stress: Incremental Validity of Trait Emotional Intelligence over Alexithymia and Optimism. Psicothema, 18 (Special Issue on Emotional Intelligence), 79–88. Mikolajczak, M., Petrides, K.V., Luminet, O., & Coumans, N. (under revision). An experimental investigation of the moderating effect of trait emotional intelligence on laboratory-induced stress. Mikolajczak, M., Roy, E., Luminet, O., Fillee, C., & de Timary, P. (unpublished manuscript). The predictive and incremental validity of trait emotional intelligence regarding the subjective and cortisol responses to a laboratory stressor. Morris, 1997, Managing emotions in the workplace, Journal of Managerial Issues, 9, 257 Näring, 2004 Pennebaker, 1982 Petrides, 2003, Trait emotional intelligence: behavioural validation in two studies of emotion recognition and reactivity to mood induction, European Journal of Personality, 17, 39, 10.1002/per.466 Rolland, 2001 Van Der Zee, 2004, Is trait-Emotional Intelligence simply or more than just a trait?, European Journal of Personality, 18, 243, 10.1002/per.517 van Kan, L. (2004). Emotional intelligence and emotional regulation: how can we better manage occupational stress? Unpublished Master thesis, Free University of Brussels, Brussels, Belgium.