Examining the relationship among student perception of support, course satisfaction, and learning outcomes in online learning

Ashwin, 2003, Peer Support: Relations between the context, process and outcomes for the students who are supported, Instructional Science, 31, 159, 10.1023/A:1023227532029

Baker, 2004, An investigation of relationships among instructor immediacy and affective and cognitive learning in the online classroom, The Internet and Higher Education, 7, 1, 10.1016/j.iheduc.2003.11.006

Baylor, 2005, Simulating instructional roles through pedagogical agents, International Journal of Artificial Intelligence in Education, 15, 95

Berge, 2001, Obstacles faced at various stages of capability regarding distance education in institutions of higher education: Survey results, TechTrends, 45, 40, 10.1007/BF02784824

Butler, 1995, Feedback and self-regulated learning: A theoretical synthesis, Review of Educational Research, 65, 245, 10.3102/00346543065003245

Chen, 2010, Engaging online learners: The impact of Web-based learning technology on college student engagement, Computers & Education, 54, 1222, 10.1016/j.compedu.2009.11.008

Collins, 1989, Cognitive apprenticeship: Teaching the craft of reading, writing and mathematics, 453

Curley, 1996, Instructional support and demands: Helping teachers help students meet increasing academic standards, Education, 117, 128

Earwaker, 1992

Gagné, 1965

Ge, 2005, Scaffolding novice instructional designers’ problem-solving processes using question prompts in a Web-based learning environment, Journal of Educational Computing Research, 33, 219, 10.2190/5F6J-HHVF-2U2B-8T3G

Ge, 2003, Scaffolding students’ problem-solving processes in an ill-structured task using question prompts and peer interactions, Educational Technology Research and Development, 51, 21, 10.1007/BF02504515

Goldschmid, 1976, Peer teaching in higher education: A review, Higher Education, 5, 9, 10.1007/BF01677204

Heift, 2006, Context-sensitive Help in CALL, Computer Assisted Language Learning, 19, 243, 10.1080/09588220600821552

Koedinger, 2006, Cognitive tutors: Technology bringing learning sciences to the classroom, 61

Küçük, 2010, Support services and learning styles influencing interaction in asynchronous online discussions, Educational Media International, 47, 39, 10.1080/09523981003654969

Lee, 2010, Online support service quality, online learning acceptance, and student satisfaction, The Internet and Higher Education, 13, 277, 10.1016/j.iheduc.2010.08.002

Moisey, 2008, Supporting the online learner, 419

Moore, 1993, Theory of transactional distance, 22

Moore, 2005

Muilenburg, 2005, Student barriers to online learning: A factor analytic study, Distance Education, 26, 29, 10.1080/01587910500081269

Mullen, 2006, Student outcomes and perceptions of instructors' demands and support in online and traditional classrooms, The Internet and Higher Education, 9, 257, 10.1016/j.iheduc.2006.08.005

Narciss, 2004, How to design informative tutoring feedback for multimedia learning, 181

Rovai, 2010, Why some distance education programs fail while others succeed in a global environment, The Internet and Higher Education, 13, 141, 10.1016/j.iheduc.2009.07.001

Saba, 2007, A systems approach in theory building, 43

Saba, 1994, Verifying key theoretical concepts in a dynamic model of distance education, American Journal of Distance Education, 8, 36, 10.1080/08923649409526844

Selim, 2007, Critical success factors for e-learning acceptance: Confirmatory factor models, Computers & Education, 49, 396, 10.1016/j.compedu.2005.09.004

Shute, 2007, Focus on formative feedback, 1

Song, 2004, Improving online learning: Student perceptions of useful and challenging characteristics, The Internet and Higher Education, 7, 59, 10.1016/j.iheduc.2003.11.003

Thorpe, 2002, Rethinking learner support: The challenge of collaborative online learning, Open Learning, 17, 105, 10.1080/02680510220146887a

van Merrienboer, 2003, Taking the load off a learner's mind: Instructional design for complex learning, Educational Psychologist, 38, 5, 10.1207/S15326985EP3801_2

Wheeler, 2006, Learner support needs in online problem-based learning, Quarterly Review of Distance Education, 7, 175