Evaluation of service quality in public bus transportation using interval-valued intuitionistic fuzzy QFD methodology

Research in Transportation Business & Management - Tập 33 - Trang 100387 - 2019
Muhammet Deveci1,2, Sultan Ceren Öner3, Fatih Canıtez4, Mahir Öner3
1Computational Optimisation and Learning (COL) Lab, School of Computer Science, University of Nottingham, NG8 1BB, Nottingham, UK
2Department of Industrial Engineering, Naval Academy, National Defense University, 34940, Tuzla, Istanbul, Turkey
3Department of Industrial Engineering, Faculty of Management, Istanbul Technical University, 34367 Maçka, Istanbul, Turkey
4Department of Management Engineering, Faculty of Management, Istanbul Technical University, 34367 Maçka, Istanbul, Turkey

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