Espacio literario relevante sobre la evaluación de la calidad del servicio: países de realización de los estudios, métodos de análisis, índices de fiabilidad, hipótesis y desafíos

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An Exploratory Study of Service Quality in the Scottish Hotel Sector, Tourism Management, 28, 1006, 10.1016/j.tourman.2006.08.015 Brown, 2007, Coercion Versus Choice: Citizen Evaluations of Public Service Quality Across Methods of Consumption, Public Administration Review, 67, 559, 10.1111/j.1540-6210.2007.00737.x Canedo, 2010, Scopus: la mayor base de datos de literatura científica arbitrada al alcance de los países subdesarrollados, ACIMED, 21, 270 Cenfetelli, 2008, Addressing the what and how of Online Services: Positioning Supporting-Services Functionality and Service Quality for Business-to-Consumer Success, Information Systems Research, 19, 161, 10.1287/isre.1070.0163 Chen, 2008, Investigating Structural Relationships between Service Quality, Perceived Value, Satisfaction, and Behavioral Intentions for Air Passengers: Evidence from Taiwan, Transportation Research Part A: Policy and Practice, 42, 709 Codina, 2005, Scopus: el mayor navegador científico de la web, El profesional de la information, 14, 44, 10.3145/epi.2005.feb.07 Collier, 2006, Measuring Service Quality in E-Retailing, Journal of Service Research, 8, 260, 10.1177/1094670505278867 Concytec. 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